Copy link to clipboard
Copied
Evening I would like to know why every time I edit crop or remove audio from a video or crop a timelapse these are never accepted.
Is the reason perhaps the program I use?
Thanks
Diego
Copy link to clipboard
Copied
No, the program you use is not the reason. Look into the quality requirements.
Copy link to clipboard
Copied
Well, if you're using any program to edit Video without carefully setting the video save options you can easily destroy all quality. You must be on top of your settings.
Copy link to clipboard
Copied
You can see our video specifications HERE.
Be sure your file size is the same as one listed in the above link and that you don't crop to fit with a black border on any side of the file.
-Mat Hayward