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One of my files (video) has been approved but is not published

Community Beginner ,
Jun 07, 2018 Jun 07, 2018

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Hello there!

                   One of my files has been approved a couple months ago and it appears in my portfolio but not in my public profile.
                    It also doesn't show if I look for it (as if I was trying to buy it) What should I do?

                   This is the video: FILE # 190815955

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correct answers 1 Correct answer

Advocate , Jun 08, 2018 Jun 08, 2018
HI,that happens sometimes. Write here to the contributor-support@adobe.comGreets,v.poth

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Advocate ,
Jun 08, 2018 Jun 08, 2018

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HI,

that happens sometimes. Write here to the contributor-support@adobe.com

Greets,

v.poth

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Community Beginner ,
Jun 08, 2018 Jun 08, 2018

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v.poth thank you very much! Will do!

Will keep you posted once the issue is resolved!

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Community Beginner ,
Jun 08, 2018 Jun 08, 2018

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Well, what happened is that my video didn't have the minimum resolution required for Adobe which is 1920x1080.

However it was accepted for Fotolia. That's why it shows on my portfolio but not in my Adobe public profile.

This is the answer they gave me:

The size of the clip does not comply with our requirements at Adobe Stock. The clip is available for sale at Fotolia.com but Adobe Stock does not support clips sized 1440X1080

Thank you again v.pothv.poth because I couldn't find a way to communicate with them directly!
Cheers!

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Advocate ,
Jun 09, 2018 Jun 09, 2018

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Thank you for this interesting information and your feedback.

Greets,

v.poth

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