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Uploading a photo ID card

Community Beginner ,
Dec 12, 2016 Dec 12, 2016

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I've received an email stating my ID was rejected so I want to upload my driving licence. However, the email doesn't state where I need to upload my ID. Searching these forums and Adobe help throws up nothing. Can someone please provide a link to where one can upload a new ID.

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2016 Dec 12, 2016

I don't have a direct link to share with you. Go to the "uploaded files" tab and you should see a notification your ID was previously rejected followed by a link to upload a new copy.

-Mat

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Adobe Employee ,
Dec 12, 2016 Dec 12, 2016

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I don't have a direct link to share with you. Go to the "uploaded files" tab and you should see a notification your ID was previously rejected followed by a link to upload a new copy.

-Mat

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New Here ,
Mar 21, 2020 Mar 21, 2020

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I have tried to upload a new ID multiple times recently, as mine got rejected as well. Every time I click on the "Let's go" button next to the red rejection notification, nothing happens. My screen does not bring me to another page. Please help. 

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New Here ,
May 30, 2020 May 30, 2020

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I am having this issue as well. The "let's go" button to submit photo ID does not work.

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New Here ,
May 07, 2021 May 07, 2021

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Yes that lets go button does nothing . Please someone help.

 

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Community Expert ,
May 09, 2021 May 09, 2021

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Contact contributor support: https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/Need-Help-Contact-U...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 17, 2020 Mar 17, 2020

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Birendr kumar

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