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Accidental licence of an image...

New Here ,
Mar 07, 2019 Mar 07, 2019

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Hello  Does anyone know how I un-do an accidental licence of an image?  I've just clicked on the wrong button when scrolling through.

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi Claire,I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.Hope that helps!Regards,Sheena

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Adobe Employee ,
Mar 08, 2019 Mar 08, 2019

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Hi Claire,

I apologize for this experience.

Please confirm me the File ID of the asset that you've licensed accidentally and I can assist you further.

Regards,

Sheena

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New Here ,
Mar 15, 2019 Mar 15, 2019

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#243766914<https://stock.adobe.com/uk/images/collage-of-a-diverse-group-of-laughing-entrepreneurs/243766914>

Thanks

Claire

Claire Palmer

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Hi Claire,

I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.

Hope that helps!

Regards,

Sheena

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New Here ,
Mar 19, 2019 Mar 19, 2019

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thank you - I appreciate your help with this one.

Claire Palmer

Indigo Fox

[moderator removed signature data. Please do not post private data here.]

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Adobe Employee ,
Mar 19, 2019 Mar 19, 2019

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You're welcome!

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I have accidentally licensed 296054955 images. Please help.

thank you,

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Hello Ilona, 

I have verified that you have licensed asset id  296054955  and have granted you 1 replacement license. Please delete296054955 asset from any downloads or library at your end.

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