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Accidentally Cancelled Adobe Stock.

New Here ,
Nov 22, 2018 Nov 22, 2018

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I accidentally disabled my account and I was immediately charged the penalty despite being a customer for almost two years. How can I do ????

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correct answers 2 Correct answers

Adobe Employee , Nov 27, 2018 Nov 27, 2018

Hi Carlo,

Sorry to hear that.

As per the policy, if you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

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Community Expert , Sep 01, 2022 Sep 01, 2022

The early termination fee is half of the remaining due, as you cancel before the end of the year term.

If you cancelled by error, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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twaritar3263062​ can you assist this customer, please?

EBQ

EBQ

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Hi Carlo,

Sorry to hear that.

As per the policy, if you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

I have checked your account details and noticed that the payment status is in a cancelling state. Also, you have been charged 104.97 EUR(Early termination fee) since the subscription has been cancelled by you accidentally.

I would suggest contacting our support team Support FAQ: How can I contact Adobe for support?  for the refund requests. Also, they will be helping you in subscribing to a new plan (if you wish to continue with Adobe Stock).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Sep 01, 2022 Sep 01, 2022

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I just did the same thing too and accidentally canceled my adobe stock and found out I was being charged a large amount. I need help because I can't afford that. Is there any solution?

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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The early termination fee is half of the remaining due, as you cancel before the end of the year term.

If you cancelled by error, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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