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accidentally licensed an image while scrolling, how to undo?

New Here ,
Apr 17, 2020 Apr 17, 2020

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I accidentally licensed an image while scrolling, how can i undo this? thank you

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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Let me move this to the Get Started forum for you, where you are more likely to receive an answer to your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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Moving to Adobe Stock.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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You cannot undo. See this related link.

https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662?page=...

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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Hi SarahB,

 

I know that Adobe staff loves to know the asset id, so that they can do a small check on this before granting a replacement image. So you could speed-up things by posting this information.

 

Alternatively you can try to contact Adobe customer care and explain the case. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Nancy did give you the link to the forum entry explaining how to avoid accidental licensing in the future. Please read that bit of useful information.

ABAMBO | Hard- and Software Engineer | Photographer

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