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Explorer ,
Oct 26, 2015 Oct 26, 2015

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I received notification that I can download 10 free images from Adobe Stock. How can I do this?

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Adobe Employee , Oct 26, 2015 Oct 26, 2015
Moving to Adobe Stock forum.This promotion is for new subscribers of an Adobe Stock 10 images a month Annual Plan and new and existing Creative Cloud subscribers that add an Adobe Stock 10 image a month Annual plan. New subscribers are automatically refunded for their first month of Adobe Stock. See Terms & Conditions

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Adobe Employee ,
Oct 26, 2015 Oct 26, 2015

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Moving to Adobe Stock forum.

This promotion is for new subscribers of an Adobe Stock 10 images a month Annual Plan and new and existing Creative Cloud subscribers that add an Adobe Stock 10 image a month Annual plan. New subscribers are automatically refunded for their first month of Adobe Stock. See Terms & Conditions

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New Here ,
Oct 29, 2015 Oct 29, 2015

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Can you please explain how this refund works? It is not clear in the terms and conditions when the refund will be sent.

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Adobe Employee ,
Oct 30, 2015 Oct 30, 2015

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Hi ssteph

Refund is processed within 3-5 days of the order being placed.

Kind regards

Bev

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New Here ,
Jun 05, 2016 Jun 05, 2016

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Hi

Same as above; I'm in my first month and have tried to cancel my subscription hassle free as stated in the terms, however, I'm being charged half an annual subscription. For the record, I don't mind paying for the 9 images downloaded.

To clarify, I would like to cancel my subscription to Adobe Stock

Thanks

Jonathan

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Adobe Employee ,
Jun 06, 2016 Jun 06, 2016

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Hi Jonathan

I have cancelled your Stock plan as requested.  As you are within the first month, there is no fee.

Kind regards

Bev

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New Here ,
Oct 30, 2015 Oct 30, 2015

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Be warned. I tried this. I decided to cancel within the 14 day grace period.

There was no option on the site to do that, so I contacted support and was told, you can't cancel Adobe Stock - you have to cancel the whole Creative Cloud + Stock membership and place a new order for a 12 month subscription to Creative Cloud.

Feels a bit like a scam to me

John

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Community Beginner ,
Nov 02, 2015 Nov 02, 2015

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You're so right. The free trial offer is very misleading in its set up. They offer it under the guise that it is an add-on whereas they change your entire subscription without any warning at all. The terms and conditions clearly states that you can cancel the Adobe Stock membership and continue with your creative cloud membership however, when I spoke to a customer service representative, they gave me generic answers, advising me to cancel my membership altogether.

Ultimately I had to cancel it.

Very bad customer service, did not resolve any of my issues as I wanted to be put back on the discounted subscription I initially signed up for, only 5 days ago.

Surbi

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New Here ,
Jan 30, 2016 Jan 30, 2016

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This is honestly a scam. Only do it if you know you want to keep Stock for the full year. I signed up for the free trial under the impression that I could cancel it within the first month. Come to find that changing my membership back to the Creative Cloud without Stock restarts the 12-month commitment. This isn't stated ANYWHERE in the free trial offer, otherwise I obviously wouldn't have done it. The original subscription was purchased in August 2015. Adobe just swindled an additional five months of subscription out of me and I am really, really unhappy about it. I've been a loyal Adobe user for years and I really would have expected a company like this to have more integrity.

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New Here ,
Feb 28, 2016 Feb 28, 2016

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This is a scam. It says cancel risk free within the allotted time. How is having to cancel your entire account "risk free"? What a horrible way to treat faithful customers.

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Adobe Employee ,
Feb 29, 2016 Feb 29, 2016

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Hi oliviacmills

You can change from 'CC + Stock' back to CC using the switch plan option within your account - see Cancel your Adobe Stock membership

Thanks

Bev

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New Here ,
Mar 01, 2016 Mar 01, 2016

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Capture d’écran 2016-03-01 à 13.43.50.png

I subscribe for One year Adobe photo Stock ans it was saying that I can cancel it durant 30 days (see photos), but when I tried to cancel it today, it was saying to me that I have to pay 50% of my one-year subscription.

Can you explain me why because i'm a student and I can't pay this montly bill, it's too costly for me.

Thanks, !

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New Here ,
Mar 01, 2016 Mar 01, 2016

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Capture d’écran 2016-03-01 à 14.07.46.png

english version to hel you - i want to cancel risk free within the first month, thanks !

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Adobe Employee ,
Mar 02, 2016 Mar 02, 2016

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Hi arianes

I see our support team have handled your cancellation request.  Thanks for trying out Adobe Stock!

Regards

Bev

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Community Beginner ,
Mar 02, 2016 Mar 02, 2016

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Unsubscribe.

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New Here ,
May 04, 2016 May 04, 2016

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I did not know if you saw my note below, but I am having an issue canceling. It wishes to charge me $164! Like the other user, I assumed this was a risk-free trial that I could cancel during the first month! Please advise!

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Adobe Employee ,
May 05, 2016 May 05, 2016

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Hi rkweblog

Thanks for contacting support who have cancelled your Stock plan.

Thanks

Bev

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New Here ,
May 07, 2016 May 07, 2016

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Can I please have my stock plan cancelled? It was worded as a free month when I subscribed to Illustrator. After a frustrating chat with Ajeet, the best he could do was give me a free month extension, after I repeatedly explained I am not using the service. 

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Adobe Employee ,
May 09, 2016 May 09, 2016

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Hi patrickd

As you have accepted the offer that was made to continue with your Stock plan, please contact support for further assistance if this is not what you required - Contact Customer Care

Thanks

Bev

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New Here ,
Jul 08, 2016 Jul 08, 2016

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Adobe Stock is a blatantly fraudulent. It states that you can cancel risk-free within the first month and then charges you $165 in cancellation fees when you do so. I will be reporting this scam to my bank and disputing the charges.

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New Here ,
Jul 10, 2016 Jul 10, 2016

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Beverly this is awful. I feel sick. I have been totally fooled into the supscription with the free trial and there is no way I can afford to continue with the subsctiption or pay the 50% cancellation fee. Please please help me. Thanks so much. Nina

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Adobe Employee ,
Jul 12, 2016 Jul 12, 2016

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Hi Nina

I've replied to your private message.

Kind regards

Bev

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New Here ,
May 04, 2016 May 04, 2016

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I wish to cancel and have an issue! This cancel page does not work for my account for some reason. They are separate--Cloud and Stock. I have Teacher/Student and the only option is to upgrade when I go to that window. Otherwise, it says I am charged $164 to cancel. I am very concerned about this. Who can I contact about this?? Please.

Screen Shot 2016-05-04 at 1.21.59 PM.png

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New Here ,
Apr 06, 2016 Apr 06, 2016

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Same for me. Just tried to cancel before a month and said it will charge me the $174.41 cancellation fee! Ha! How is that a risk-free trial?! Online chat isn't working either so I have resorted to Twitter. Very frustrated and just need to cancel my "free trial" for free.

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New Here ,
Apr 14, 2016 Apr 14, 2016

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I also signed up for the free trial and have had the runaround by online chat support staff. Signed up 15 March, cancelled 4 April and was charged $197 cancellation fee. It's a month after signing up today, and even though I contacted them via chat immediately on 4 April I still haven't been reimbursed the $197 or the initial charge of $37 for the first month. They also had the nerve to tell me that it's not a free trial and they are refunding me the cancellation fee as an "exception".

NOT GOOD ENOUGH ADOBE!!!! There are multiple people complaining about this issue and you have had plenty of time to fix it. I consider this deceptive advertising. Am extremely frustrated right not.

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