Adobe taking £57.59 a month without permission, how do I get them to stop??!

New Here ,
Feb 12, 2018 Feb 12, 2018

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Adobe taking £57.59 from my account every month manually and I never signed up for this, they have taken it in Dec, Jan and Feb. I want this stopped and a refund ASAP!

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Adobe Employee , Feb 12, 2018 Feb 12, 2018
Hi Darren,I apologize for the troubles that you're facing.I did check your account and I wasn't able to find any active subscriptions or any charges under your Adobe ID. I believe there is a different Adobe ID associated with these charges that are showing up on your card.If you are having a different Adobe ID which you can provide me to check further, please message it to me privately else I would advise you to Contact Customer Care for more investigation of these charges.Let me know if you get...

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Hi Darren,

I apologize for the troubles that you're facing.

I did check your account and I wasn't able to find any active subscriptions or any charges under your Adobe ID. I believe there is a different Adobe ID associated with these charges that are showing up on your card.

If you are having a different Adobe ID which you can provide me to check further, please message it to me privately else I would advise you to Contact Customer Care for more investigation of these charges.

Let me know if you get stuck anywhere.

Regards,

Sheena

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