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Cannot access to my account

New Here ,
May 27, 2019 May 27, 2019

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Hello Adobe and forum,

I created a new account after I clicked on "Get 10 Free Adobe Stock Images Start Now".

I entered my email, payment info and validate the form.

Once logged into the site, I had a message telling me that I was going to receive an email asking me to create a password.

After about ten minutes, I was disconnected from the site, and I still have not received the email that will allow me to validate my account and creates a password.

I had to create another account directly via Get an Adobe ID to be able to post here (something I should have done with the other account).

But I can not access my account, cancel or do anything, but adobe have my banking info for next few months.

Can someone remove this account, or cancel the subscription?

Thank you for your help.

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correct answers 1 Correct answer

Adobe Community Professional , May 27, 2019 May 27, 2019
Hi marce,You may try Contact Customer Care for assistance.RegardsJG

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Adobe Community Professional ,
May 27, 2019 May 27, 2019

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Hi marce,

You may try Contact Customer Care for assistance.

Regards

JG

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New Here ,
May 29, 2019 May 29, 2019

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Hello,

Tthank you it was a problem on our servers.

The problem is currently resolved.

Thank you and good day

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