Corrupted File Adobe Stock

New Here ,
May 29, 2020 May 29, 2020

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Dear Adobe Stock team,

I got issues with the image #133786463

I licensed and downloaded it but i could not open it on Illustrator, i already tried download it several times

 

Can you please help me?

Thank you very much!

 

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Licensing, Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , May 29, 2020 May 29, 2020
Hi dorianam..., I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator. If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution. EBQ

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

 

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

 

EBQ

EBQ

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Community Beginner ,
Sep 17, 2020 Sep 17, 2020

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3 of the clipart images downloaded in jpeg format is corrupted or non viewable

File No. 287382069, 306149666,  287382188

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Your question is posted in a separate thread. Closing this thread.

EBQ

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