As a CC subscriber for several years, last May I was offered one free Stock photo. Unbeknownst to me, by clicking that led to a recurring monthly subscription at $29.99/month starting in June.
I just discovered this after getting a message to update my Credit Card. I thought this message was about my monthly CC account, but discovered it was for the Stock subscription I didn't know I had.
I have not used any Stock images since the first one in May -- which should prove I have not known I was a subscriber. Unlike the CC subscription, I have not received monthly notices of these charges. This whole Stock subscription issue seems a bit like a bait-and-switch scam. I recall no notices about a recurring subscription kicking in. I have been charged $210 for nothing.
I would like my Stock membership cancelled, and my payments since June refunded.
If I do not get satisfaction, I will file an Adobe Integrity claim.
I attempted to resolve this by phone: I called Support, and got to someone after being on hold for 30 minutes. I told him my issue, and he told me that I needed to speak with someone in Cancellations, and he would connect me. At this moment I have been on hold for OVER 2 HOURS!!!!!!! And also was on hold for Chat for 45 minutes--until I gave up. You Support system needs some serious attention.
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Sorry to hear that you are facing trouble. I have checked your account details and was unable to find any case reference number.
Can you please share the case number so that I can look up into the interaction and can help you better?
I never got a case number. The support person check the records & confirmed I have not used Stock since thar first free photo. He said I needed to speak with the cancellation department, and connected me. But after holding for 2 hours, I hung up.
Sent from Aaron M. Cohen's iPhone
Please check your private message.
I never got a case number. The support person checked the records & confirmed I
have not used Stock since that first free photo in May. He said I needed to
speak with the cancellation department, and connected me. But after holding for
2 hours, I hung up.
I have escalated it to the concerned team so that they can contact you and help you with the resolution.
Appreciate your patience.
Feel free to update the thread in case of any updates.
Thank you Twarita,
The solution should be simple. To review, I feel I was tricked into a Stock
subscription I just realized I've been paying since June. The fact that I have
not used it at all should attest to the fact that the subscription was not my
I'm disappointed that Adobe took a "small print" approach to convert one offer
of one free Stock photo into a recurring subscription that has now cost me over
I'm glad to continue my CC subscription, but expect that Adobe will justly
credit me for the Stock payments.
No word yet. I’m losing confidence in Adobe. The issue is simple to resolve.
Sent from Aaron M. Cohen's iPhone
I apologize for the confusion here and the delay in responding.
I'm working with the concerned team for a resolution here and you will be contacted asap.
I am losing my patience. If I don't hear from someone by tomorrow to resolve
this issue,*I *will escalate and file formal complaints with the state and
federal consumer protection agencies, and the Better Business Bureau.
I would like to speak with someone in the US who is able to process a refund.
I will ask the agent to drop an email to you.
Someone calls & leaves a message. I could not understand him. Please direct me
to someone in the US.
I tried to call back, and AGAIN are put on hold endlessly.
This issue must be resolved today, or I will file formal complaints.
I totally understand the delay had happened in contacting you and getting the issue resolved.
Please accept my apologies for the same.
I hope the issue has been resolved for you now.
Feel free to update the thread in case of any queries.