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I accidentally licensed an image on the wrong account

New Here ,
Jun 05, 2018 Jun 05, 2018

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Hi,
on May 28 I accidentally licensed an image on my work account. Since the libraries stay the same I did not see the difference. I have already purchased the license on my personal account but would like the image and purchase removed from the work account since it is not work related.

The image # is:

#177797475

Thank You in advance.

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Adobe Employee , Jun 05, 2018 Jun 05, 2018
Hi Natasha,I see you have an Adobe account under the same ID as with forums.Unfortunately, once the asset is licensed it cannot be removed, the license is permanent. You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Hi Natasha,

I see you have an Adobe account under the same ID as with forums.

Unfortunately, once the asset is licensed it cannot be removed, the license is permanent.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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