I Bought credits plan, but can't licensed any?

[melah65504934]

So, I'm new to this adobe stock because someone asked me to. I bought credit plans of 5 photos and the plans purchase was successfull. 

But, I can't licensed any photo. What's wrong with my account? Can someone point what's wrong with this issue?

Thanks!

[Abambo]

Hi @melah65504934,

Sorry for that. Did you sign out and in again?

What asset do you want to licence, and what is the message you get?

In what region are you?

[melah65504934]

Hi! Thank you for responding.
I did try to sign in & out several times and till yesterday it still no luck. I'm in Indonesia.
I want to license some Singaporean photos. One of them is this:
https://stock.adobe.com/sg/images/clear-view-of-skyline-of-high-rise-public-housing-on-bright-sunny-...

[melah65504934]

Oh! The message I got was: This asset cannot be licensed.
I tried other photos, and got same message.

[Abambo · Accepted solution]

Indonesia is a restricted country. You should switch to your region, before searching the database. You will get shown only assets that can be licensed in your region.

[melah65504934]

how do I change my region? I'm now working with a Singaporean client, and they want those photos.

[melah65504934]

Hi! Is there any possibility I can refund my credit plan since I can't license the photos I wanted? My client wants to buy those photos themself. Thanks!

[Abambo]

Hi! Is there any possibility I can refund my credit plan since I can't license the photos I wanted? My client wants to buy those photos themself. Thanks!

By @melah65504934

Please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Abambo]

how do I change my region? I'm now working with a Singaporean client, and they want those photos.

By @melah65504934

You can't change your region to licence assets. Your region is tied to your credit card, and you can only licence assets that are available to you in your region.

[melah65504934]

Hello! I have a problem with my credit photo plans. I already posted my problem here

Since I cannot use my credit to buy the photos I want, can I get a refund?

My SG client going to buy those photo themself.

Thanks!

[Moderator merged the thread to the initial one]