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My 47, or so, credits have just vanished!

New Here ,
Nov 19, 2017 Nov 19, 2017

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I didn't realise I hadn't updated my card with you, Adobe. I have done so but my 47, or so, credits don't appear to be showing up still. It is saying I have 10, what thats not fair when I have been paying for your stock services for over a year now. 

Please can somebody put them back on my account or refund me £88.76 for the 37 credits.

I would rather the £88.76 but I know you would rather reimburse me the 37 credits LOL, either way I much appreciate it.

Dale

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correct answers 1 Correct answer

Adobe Employee , Nov 21, 2017 Nov 21, 2017
Hi Dale,We have checked your account and apologize for the trouble.Your account was suspended several months and the previous allotments were closed down. However, we have restored your credits to your account. Please check and let me know if the same appears in your account.Regards,Sheena

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Hi Dale,

I apologize for the trouble. Let me get this checked for you. Appreciate your patience.

Regards

Twarita

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Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

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Hi Dale,

We have checked your account and apologize for the trouble.

Your account was suspended several months and the previous allotments were closed down. However, we have restored your credits to your account.

Please check and let me know if the same appears in your account.

Regards,

Sheena

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