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Needing an email-contact at adobe stock

New Here ,
Jan 25, 2021 Jan 25, 2021

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Good evening,

 

I tried to find a contact on the adobe stock website as me and my company have some important questions regarding licences and an item we're interested in to buy to use in our new tv show. Is there somebody who could help me with some contact we can write to?

 

Thank you very much!


Best,

Tim

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Contributor critique, Contributors, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Jan 25, 2021 Jan 25, 2021
Adobe Stock Licenses are described at the link below.  You will need to buy an extended license. https://stock.adobe.com/license-terms Hope that helps. [Moderator moved from Stock Contributors to Adobe Stock.]

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Hi @Tim.Gosche ,

At the very bottom of the Adobe Stock page is a narrow black menu strip. On it you will see Learn and support. Click on it. On the new page, at the bottom right a chat bubble will pop-up. Click on it and ask your question there. They will give you the correct address to reach out to.

Best wishes

JG

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Hey jacquelingphoto2017,

 

thank you so much for your quick reply. I found that chat bubble but got the following text there:

 

"Contact your administrator for help. Someone in your organization has been assigned to be the point of contact for problems with your Adobe products. Contact your administrator or IT contact for help.."

 

Do you have any idea what I can do? 😄

 

Thank you!

 

 

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Hi @Tim.Gosche ,

I am sorry for the inconvenience. I am not sure what is happening from your end, but I was able to use the same method to contact an agent. 

It is assumed you are working with an organization that "having business/team subscription of Adobe applications" The agent said, "In that case team admin was having all the details/rights to contact" Adobe. He said you "may approach the admin or (to ask you) to provide the link/details so, (you) can contact (Adobe's) support".

 

I hope this was helpful

Best wishes

JG

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Hi @Tim.Gosche ,

Please let us know if that was helpful. 

Regards

JG

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Adobe Stock Licenses are described at the link below. 

You will need to buy an extended license.

https://stock.adobe.com/license-terms

 

Hope that helps.

 

[Moderator moved from Stock Contributors to Adobe Stock.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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