Accidental purchase of Adobe Stock

[kanakoy88626361]

Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99.  The order number is ADB038497036UK. I would appeciate your help on this. Thanks, Kanako.

[Sheena Kaul]

Hi Kanako,

I apologize for the troubles that you faced.

I see that you've bought a subscription for Adobe Stock which is active.

Can you please confirm me the image# that you've accidentally licensed?

Regards,

Sheena

[kanakoy88626361]

Hello, Sheena.

Thank you for your support.

My order# is

Order # ADB038497036UK

Dose

this help?

Best,

Kanako

2018年8月24日(金) 15:31 Sheena Kaul <forums_noreply@adobe.com>:

Accidental purchase of Adobe Stock created by Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the

full discussion <https://forums.adobe.com/message/10579495#10579495>

[Sheena Kaul]

Yes. I am able to see the charge.

I would advice you to Contact Customer Care to get the cancellation done and refund process.

[kanakoy88626361]

I have already had contact them last night right after I had mistakenly ordered the image, but she refused to refund the money back.

I told her the website page looked quite misleading because it showed I can still download 2 more images for free trial so I was expecting the price shown under the image would be discounted to zero when I checked out, but it didn't. I was charged nearly £50 just by one click!

How can I get the refund when the customer care just refused it?

Best wishes,

Kanako

[Sheena Kaul · Accepted solution]

Hi there,

It looks like you'd contacted the support staff but they misunderstood your request.

Please check the private message.

Regards,

Sheena