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Re: Adobe Stock slow and unresposive

New Here ,
Jun 13, 2018 Jun 13, 2018

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When I click on a stock asset, a completely different assets are loading in the preview window... Completely unusable. We are forced to switch to another company for stock. So disappointing.

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correct answers 1 Correct answer

Adobe Employee , Jun 26, 2018 Jun 26, 2018
Hi Teddy,You may also Contact Customer Care for further troubleshooting required.Regards,Sheena

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Adobe Employee ,
Jun 13, 2018 Jun 13, 2018

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Branching to a new discussion,

Hi Teddy,

We apologize for the inconvenience caused to you. Can you please share the file ID which you are referring to or please mention the specific keyword which you are searching on the Stock Website so that we can look into it and can assist you further?

Regards,

Twarita

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Adobe Employee ,
Jun 14, 2018 Jun 14, 2018

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Teddy,

Can you please try disabling your plug-ins and clearing your browser history, then restart the browser and see if that solves the issue? Please update this thread after you've tried this.

Regards,

Twarita

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi Teddy,

You may also Contact Customer Care for further troubleshooting required.

Regards,

Sheena

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