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Unable to download Audio files

New Here ,
Aug 18, 2020 Aug 18, 2020

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Hi, has anyone faced issues downloading an audio file that was licensed through adobe stock? For this particular audio file I have been unable to get it downloaded via the website or premier pro as guided by the adobe support. I have also logged in and out of the site, switched computer devices as well as used both normal and incognito browsers to get the file.

 

I have also waited over 12 hours as advised but to no avail. Please find the screenshots that help illustrate the issue and error pages that I've experienced.

 

Black - screenshot from premier pro after attempting to download the licensed audio file

White - screenshot from the page that I was directed to after clicking the download button (shown on both chrome and safari on desktop and mobile)

TOPICS
Licensing, Plans and purchase, Troubleshooting

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Hi kevin_B2k,

Can you please share the asset ID of the audio file you are trying to download? We've had some issues with files with certain characters in the file name and this appears to be another affected file. I may have a workaround for you, but need to check my notes.

EBQ

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