HI @jacobom52667781 Sorry to hear about your difficulties. Thank you for the screenshot. I understand you are having difficulties opening the Adobe Express mobile app. Have you been able to open it previously? It looks like you shared a picture rather than video. Can you explain what happens when you try to open it? Do you get the same error are the person who posted about the issue on this thread originally? What troubleshooting steps have you tried so far? Thanks, Dave ... View more

Hi @Serendipity247 Sorry to hear about your difficulties. Are you using an iPad? What version of iOS are you using? Thanks, Dave ... View more

Hi @audrey_JEAN-FRANCOIS Sorry to hear about your difficulties. Please try the troubleshooting here and let us know if it helps https://adobe.ly/3FEYcd7 Thanks, Dave ... View more

Hi @Serendipity247 If you are running iOS 18.4 beta, it is due to a bug in the beta OS.  Apple is aware of the bug and is working on a fix. Thanks, Dave ... View more

Hi @cfir winehouse This sounds like an issue related to the 18.4 beta release of iOS. Once this version is installed on a device, this issue occurs, and downgrading to a supported version will not resolve it. I've heard from our developers that Apple is aware of the issue and working on a fix, but I'm unsure when it will be available. Best, Dave DB ... View more

Hi @Incredible_Zenith0767   Favorites not loading is a known issue that our developers are working on. Sorry for your inconvienence.   Best, Dave ... View more

Hi @Skippermark Sorry to hear about your difficulties. Would it be possible to attach or share the image you uploaded for reference? The screenshot of the cropping is helpful but I'd like to recreate the issue too. Thanks, Dave ... View more

Hi @Ruby292213145yj3 Thanks for testing those. It looks like you're using a Adobe Teams account. I'd recommend opening a support ticket through the admin console as described here as the next step https://adobe.ly/41WGdaO ... View more

Hi @Psychology340471235zh6 There are some new IG presets with dimensions 1080 x 1350, which you can select when starting , IG ad or IG Portrait post.  Hope that helps, Dave ... View more

Hi @artistic_Luis Sorry to hear about your difficulties. Is there a reason why you're uploading a PDF to make the template? Was this a PDF you downloaded from Express? Are you able to create a template successfully from the fly out menu? Please let me know when you get the chance, Dave ... View more

Hi @HM.AMINE Also, the Learn More button points here: https://adobe.ly/4kHUG1F Best, Dave ... View more

Hi @Inthatcase Are you running or have you installed iOS 18.4? That is a beta version of iOS in which this is a known issue. Apple is aware of the issue and working to address it before the next official release. Best, Dave ... View more

Thanks @onehikeaweek and @hayleyw99905131 Our developers are aware of the issue and working to address it. Best, Dave ... View more

Hi @In Too Deep! Llc Thanks for posting about this. I don't think this is possible currently in Express but could you help us out by creating a feature request for this? Please do so here https://adobe.ly/43EUUR7 I searched to see if anyone had requested this idea previously but didn't find it. Please also include detailed info about why this feature is needed and what type of workflow it would be used in. Others in the community can vote on the idea to help our developers understand how popular the idea is. Also, the background layer can be resized and repositioned by double-clicking on it. You may already know this but just wanted to share it case you didn't. Best, Dave ... View more

Hi @Ruby292213145yj3 Sorry to hear about your difficulties. Could you also please test these to see if they help? Test in different browsers  - Chrome, Edge, Safari Test in incognito/private browsing mode -  https://adobe.ly/3XFueMo Try creating a duplicate instance of the file and test from there Thanks, Dave ... View more

Got it, glad to hear you got it working!   ... View more

Hi @wongstea Thanks for following up. What options are you selecting for posting to IG in the scheduler? ... View more

Hi @Akangsha Thank you for the screenshot. Does it make any difference if you only select files of a single type, only images or only the Express files and exclude the file within the Summer 26 project? I do see the delete option myself but my files are different, obviously. ... View more

Hi @raymondf70517705 Thank you for your patience, our developers are aware of this and are currently working on a fix. Hopefully, it shouldn't be much longer Best, Dave ... View more

Hi @Akangsha The best option would be to go to a list view, select the first item them hold the shift key down and select the bottom image to select a range of files to delete https://adobe.ly/41oHcPy Hope that helps, Dave ... View more

Hi @MARIA PAULINA_OSORIO 7080 As Kglad mentions, there are several locations where your files could be. I'm not sure if it is related to your issue or not, but the sync file service was turned off over a year ago https://adobe.ly/4isy0kc This stopped files from being backed up to the cloud but left the Creative Cloud Files folder on your computer unaffected. Hope that helps, Dave ... View more

Hi @defaultscb905nnjbfx Based on the icons shown it looks like you are currently in a file. The scheduler icon appears before opening a file. Please click the Adobe Express icon in the top left to exit the current file and see if you see the icon. Best, Dave ... View more

Hi @Chelsea Schmidt Sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I'd like to check the file first-hand? Thanks, Dave ... View more

You should be able to reach a live agent from that link but will need to continue past the self help recommendations. ^DB ... View more

Got it, can you reach out to our direct support to troubleshoot further? They can be reached at  https://adobe.ly/3D9IshL Thanks, Dave ... View more

Hi @linda_304 Great question. The only way I know of to transfer ownership of a library is for the owner to export it as a .cclibs file and the recipient to import it. When the library is imported by the recipient, it creates a new instance, with the importer being the owner. This can be done from the library panel within the desktop products. Here is a help article describing the process. https://adobe.ly/4ikC3ze Libraries and brands are essentially interchangeable Hope that helps, Dave ... View more

Hi @romantic_Twinkle4198 Thanks for sharing the issue. I tried recreating the issue on my iPad but wasn't able to reproduce it. Would it be possible to create a duplicate instance of your project and share it with me privately? Are both Adobe Express and the iOS operating system up to date to the latest on your iPad? Please let me know when you get the chance, Dave ... View more