Hello all, this is Thomas from Adobe engineering team. We've been investigating the issue and I’d like to share an update.   In Summary, many of you began experiencing preview issues, where audio plays but no image is displayed, after certain OS or driver updates. This problem affects both After Effects (AE) and Premiere Pro (PPro), and reverting to previous software versions does not resolve it. The issue occurs immediately upon launching the application. If you're encountering a similar issue, but it only began after previews were working fine for a while, it may be a different problem, and the workaround provided here might not apply.   While some of you have successfully fixed the issue by updating or rolling back your graphics drivers or BIOS, these steps haven’t worked for everyone. Others have temporarily resolved the issue by disabling the Intel graphics driver or switching to the Microsoft Basic Display Driver, but this often introduces new problems. Since the Intel graphics driver is critical for laptop functionality, we do not recommend disabling it.   Considering this issue appeared suddenly and has impacted multiple versions of our applications, we suspect it may be related to unexpected changes or corruption in system graphics components or drivers during recent OS or driver updates. While we haven’t yet identified the exact cause, we recommend the following mitigation steps.   Mitigation Steps: First and foremost, although disabling the Intel graphics driver or switching to the Microsoft Basic Display Adapter may temporarily resolve the issue for some users, we do not recommend this approach, especially on laptops. If you’ve made either of these changes, please restore your Intel driver by enabling and updating it to the standard version.   Depending on your laptop model: If your system includes both an Intel integrated GPU and a discrete GPU (such as AMD or NVIDIA), try adjusting your graphics settings to prefer the discrete GPU for our applications. This typically results in better performance and may help avoid the issue. 1. Right Click on your desktop and open Display Settings, then open Graphics Settings 2. Browse and add both Adobe Premiere Pro and its compainion GPUSniffer to the list.     For Premiere Pro, the two apps would typically be located at         C:\Program Files\Adobe\Adobe Premiere Pro 2025\Adobe Premiere Pro.exe         C:\Program Files\Adobe\Adobe Premiere Pro 2025\GPUSniffer.exe     For After Effects,the two apps would typically be located at         C:\Program Files\Adobe\Adobe After Effects 2025\Support File\AfterFX.exe         C:\Program Files\Adobe\Adobe After Effects 2025\Support File\GPUSniffer.exe 3. Open GPU Preference drop down menu for each application and select the discrete Nvidia or AMD GPU.  4. Please see the following screenshot as an example.   Alternatively, some laptop models include vendor-specific companion applications that make it easier to switch between hybrid mode (integrated + discrete GPU) and discrete-only mode. This can help improve stability and performance in our applications. For example, on the Victus HP Gaming Laptop, you may already have the OMEN Gaming Hub application installed. To switch to discrete GPU mode: 1. Open OMEN Gaming Hub 2. Navigate to Graphics Switcher 3. Select Discrete   If your system only has an Intel integrated GPU and updating to the latest driver did not resolve the issue, we recommend rolling back to a previous driver version to see if that helps.   -------- If none of the above solutions resolve the issue and you’re willing to assist us further, we’d appreciate your help in collecting additional information. Please generate a DirectX Diagnostic Report (dxdiag) from your system and share it with me at thyang@adobe.com. Your support and patience are greatly appreciated. We’ll keep you updated as we continue to investigate.   To collect dxdiag 1. Run dxdiag.exe from your Win machine 2. Click on Save All Information... 3. Collect and share me the generated txt file.   ... View more

Hi @rferguson79, sorry to hear what you are experiencing. When it crashes, do you get a dialog to submit your crash to Adobe? If so can you please include your email in the email field and let me know which email that is? I can then search our database for it and maybe learn more from your crash log. Feel free to DM me here on the forums. ... View more

Hi @Ewa5EEF, sorry to hear you are experiencing this. This sounds like "Dynamic Link Compatibility Issue" as documented at https://helpx.adobe.com/premiere-pro/kb/known-issues.html. The resolution is to update both AE and PPro to 23.5 or above.   ... View more

@lvthunder Thank you for sharing additional details. I double checked with my colleagues and we don't find any similar reports. I am going to talk with our partners at Msft and Nvidia. In the mean time, you could also try updating or rolling back your nvidia graphics driver. ... View more

If you are using DP, it should have enough bandwidth for HDR content. I am less cared about its versions. Please also check and share the win os version when you get back to this, so we can cross verify. So far I am not aware of similar reports. I suspect cable if you have an alternative one to try out.   > Yes, it happens if Premiere is maximized. To double confirm, I am referring to fullscreen playback, not just the app is maximized.    ... View more

Yes, Display Color Management is required to allow display pipleline to deliver HDR content to display. What you said confirmed this only happens with HDR mode. Looking at your video, the artifacts are not limited to the application window, but covers full scanlines of the screen. This more likely to be related to graphics driver, win os, or even your hardware. A few more things to try. What's your windows os version? Did you update it recently? Does it happen if you playback in fullscreen in PPro? Does it happen if you reduce your display resolution and refresh rate? Does it happen if you re-plug your monitor cable? Or try an alternative one? Are you using HDMI or DP? Which version? ... View more

@lvthunder Thank you for reaching out. By HDR mode, are you referring to the the HDR settings in Win Display Settings? Any chance you have a recording or image that captures the glitch? Does it appear more like a color shift or garbage pixels? Does it happen to many different footages? Does it happen without HDR mode? Your graphics driver is relatively new, do you recall it happen prior to driver update? ... View more

Hi @Oscar5E5E , thank you for reporting. This sounds like "Dynamic Link Compatibility Issue" as documented at https://helpx.adobe.com/premiere-pro/kb/known-issues.html and is supposed to only happen when your PPro and AE versions don't match. What are your AE and PPro versions?  > Resolution: If using Dynamic Link in version 23.x, we recommend that all app versions (Premiere Pro, After Effects, or AME) have 23.5 or higher installed. Since there is no version of Character Animator 23.5, this is a special case. If you're using Dynamic Link with Character Animator 23.1, ensure the other apps are not at version 23.5. Instead, they must be at 23.0, 23.1, 23.2, 23.3, or 23.4. ... View more

Hi @K-4TTO, thank you for reporting. Sorry to hear what you have been expericeing. We are here to help. To start, can you help share the graphics driver version you are using with your RTX 2070 Super? There were some known driver issues related to VIDEO_MEMORY_MANAGEMENT_INTERNAL and had been fixed in recent Nvidia drivers. To best of my knowledge, 531.41 Studio Driver is what we recommend for now.  If updating driver alone didn't help, it is always worth trying out the latest beta build. We had some Lumetri Color related improvement specifically on gpu memory usage that should be available to the upcoming 23.4 release. Btw what was the version of PPro you were using that didn't manifest the problem?   ... View more

That's very good news. Thank you for letting us know that the playback performance issue is gone for you. I'll pass your video to the team to see if they have any info about the sluggish playhead. ... View more

@Shebbe Thank you for trying out and sharing your feedback. I am glad to hear that the screen tearing is gone for you. We do need to investigate further about the stutter and lag issue you are seeing. To help us get a repro and investigate, can you help share the followings. Thank you in advance. What is the renderer selected in your project settings? CUDA? Software? What are your monitors' refresh rates? You can find them in Windows Display Settings. What is your GPU driver version? Is it Studio Driver or Game Ready Driver? Can you elaboarate more on "both transmit to a 2nd monitor and NDI playback didn't work at all"? Do you see issue only with NDI? Or you are seeing it with both regular transmit and NDI?   ... View more

Hi @brasnacte,   Thank you for reaching out. Apology for the confusion. You are not doing anything wrong. Due to a "compatibility" issue, the HDR Preview capability on Win is currently disabled in AE regular release. The good news is that it remains enabled in AE Beta versions. You may continue to access that feature in beta builds while we work things out. Unfortunately I don't have an exact date when we would be able to enable it in official release for AE.    Best, Thomas ... View more

Hi @parenteswagking, thank you for reporting. It is related to a display level change we made recently in 22.1 to show none-interpolated pixels when view is zoomed in (>100%). We are still working on accomodating different sampling expectation for different workflows. Please help share your concerns if any. Thanks! ... View more

Hi @ChrisLicence, we have discovered a system compatibility issue between PPro 15.2 and certain Nvidia graphics drivers on notebook. If you happen to be on a notebook with Nvidia GPU and you haven't updated your Nvidia drivers for a while, then likely updating Nvidia driver would resolve those crashes for you. https://community.adobe.com/t5/premiere-pro/faq-fix-for-nvidia-gpu-crashes-when-using-a-laptop-on-windows-10-pc/m-p/12037161#M346619 ... View more

Yea, @Gleeful_reality15A7, thank you for jumping in and help. I remember you. Thank you for participating in the Beta Program! By the way, same question for you, what's your monitor refresh rate where you observed the tearing? ... View more

Thank you for verifying. Yes, the Antialiasing-FXAA and Image Sharpening are default off for quite some time. That said, some pro users might make changes for experiement, or accidentlly made the changes in the global config page when turning them on for other games/apps, which then unexpectedly turned them on for PPro.    I am glad to hear that forcing enabling VSync resolves the issue for you. We currently have VSync disabled by default as it has some pros and cons. What's your monitor refresh rate by the way?    Last but not least, really appreciate your detailed and clear report. That helps a lot. ... View more

Hi @ChrisLicence, we are sorry to hear the instability you are experiencing, and we are here to help. To start, would you mind providing some information on your system spec? What is your OS version? What GPU are you using? What is your GPU driver version? Is this a laptop or desktop? Can you also help describe a bit more on the glitch?   Thanks, Thomas   ... View more

@FlyingFourFun Thank you for your detailed information. That's very helpful. The screen tearing you mentioned sounds similar to a Nvidia driver issue as noted in https://helpx.adobe.com/x-productkb/multi/preview-glitch-after-resizing-preview-panels.html. We have reported the issue to Nvidia and are actively working with them for a solution. In the meantime, can you help try the workaround mentioned in the link above? If it were of the same cause, you should be able to avoid the issue by assuring Image Sharpening and Antialiasing - FXAA are turned off for Premiere Pro in your Nvidia Control Panel. Thanks! ... View more

Hi @Gleeful_reality15A7, apology for not being clear enough. To clarify, this OpenGL -> DirectX12 transition only affects the video preview windows. That includes Comp Window, Layer Window, Footage Window, Lumetri Scope Window, Transmit Window, Media Browser Window. Others, such as UI elements, are not affected by this feature.       ... View more

Thank you for asking. That's a very good question. Stability and performance can mean so many things. We do want to set the right expectations.    First of all, this is a relatively low level change. Except for the actual user facing feature, DirectX HDR capability, we expect that most users to not notice anything that is obvisouly different. Performance improvement may vary, mostly depending on your hardware/GPU, and whether your workflow was bottlenecked at display pipeline. Bigger size comp would benefit more from it.   On stability, expect to see less display and GPU drivers related crash. We also improved the Tdr handling. User used to find their App vaporized/crashed with a Tdr related driver assert dialogue. With DirectX, instead of crash, user now get a chance to save their work.   Lastly, something to clarify. This OpenGL -> DirectX12 transition only affects the video preview windows. That includes Comp Window, Layer Window, Footage Window, Lumetri Scope Window, Transmit Window, Media Browser Window. Others, such as UI elements, are not affected by this feature.   Hope it helps, Thomas   ... View more

Hi @the_dudes  Thank you for asking. We are replacing OpenGL with DirectX12 as the default display technology on Windows. It is part of our modernization effort on display pipeline that aiming for better display stability and performance. More importantly, with the adoption of DirectX12, we are able to bring in modern features that would benefit our users for many aspects, some of them can be very critical to certain workflows, such as Win native HDR support.   The DirectX12 Display has been enabled in Public Beta since Dec 2020. We recently changed the beta feature name and some words. That's why it starts showing up in What's New again. It used to be tagged under a slightly different feature title/description.   Win Native HDR support: With Win native HDR support, you would be able to directly view HDR content in HDR colorspace within the App, such as AE Comp/Layer/Footage Window. All you need is an HDR10 monitor and a GPU that supports DirectX12. Some more details can be found at https://community.adobe.com/t5/premiere-pro-beta/hdr-display-on-windows-using-directx/m-p/11660457?page=1#M1390. We still have couple HDR issues being developed for AE, so we haven't fully disclosed about it on AE forum.        ... View more

Thank you for reporting. This was introduced in 18.2 x 27 and affecting Win machine with Nvidia GPU, an obvious delay would be noticed when switching to a different comp. It has been fixed and will be back to normal in the next build. Edit: Correction: Should be fixed in 18.2 x 29. ... View more

Ha, thank you! We are excited about HDR development too. Similar to high refresh rate monitor for gamers, I found that once I am used to HDR, I just don't want to go back. Looking forward to seeing more HDR content created!   Back to your posting, if software renderer is okay, then more likely there is something wrong with GPU accelerated filters or hardware decoding. For #3, you mentioned things were working fine for you with the same clip but a new project. Was the renderer set to software or CUDA? Does applying any gpu filters you had earlier trigger the problem again? You may also go to Preferences/Media/ and uncheck H264/HEVC hardware accelerated decoding/encoding in case it is related.    Last but not least, improvements are made to beta builds daily, if haven't, it is always recommended to keep your beta builds up to date. Someitmes there were issues slipped through our automation system, but usually are fixed within next few builds.         ... View more

Hi @GalacticWarthog, thank you for reporting. I am glad to hear that you have had some good time with beta program. I saw you mentioned about turning on windows HDR color, that makes you an early adopter on the DirectX HDR feature. That's very cool!   Now coming to your question. Theriotically speaking, the DirectX Display work shouldn't affect rendering. That makes me think this could be sometthing wrong with rendering pipeline. A few things to try out for isolating the problem:    1. Does the issue go away if you turn off Display Color Management in Preferences/General? ( Note this would also disable DirectX HDR) 2. Does the issue go away if you switch renderer to Software Renderer in project settings? 3. Are you able to playback normally with a simple project, such as a simple sequence with bars and tones? 4. What is your current build number? This can be found in Help/About Premiere Pro. If possible, do you remember the build number, or the date you updated, that was working for you last time? 5. What is your Nvidia Driver version? Did you happen to update nvidia driver or Win OS in the past few days? I noticed your WinOS is quite recent.  6. If 5 is true, what happens if you let the application sit there for a few minutes, would the playback eventually come back to normal?    Thank you, Thomas         ... View more

@Stan Jones, Thank you for reporting. I have confirmed the issue and forwarded it to our eng team to investigate. Plus, big thanks to your detailed information and clear repro steps. that helped a lot! 🙂 ... View more

Hi jonathanh, Thank you for reporting. I'd like to gather more information to better understand the issue you are seeing. Is this Mac or Win? What GPU do you have? Would the playback recover if you switch the renderer to Software in Project Settings? Any hang or crash on quit? Did you happen to notice anything abnormal before it happened? Did you notice any particular actions that trigger the issue?   Thanks, Thomas ... View more

Hi iamamongno1, Is this still happening for you? Would you mind sharing more information? What's your OS/GPU/GPU driver version? Does it happen to any two clips or only to specific clips? Does it constantly produce crash for you or intermittently? Does it happen if you change Project Settings / Renderer to Software Only?   Thanks, Thomas ... View more

Hi lflegg, Is this still happening for you? Would you mind sharing more information? What's your OS/GPU/GPU driver version? Did you notice any warning dialogue when preview turned black? Were there any specific operations that triggerred the black preview? Besides mogrt and time remapping, any footage, effects used in your timeline?   Thanks, Thomas ... View more

Hey Geronimo_Merlin, Glad to hear that the current Beta builds provide a better experience for you!   Fairly speaking, a lot of things are happening in beta builds to make them perform better day by day. This feature is about modernizing display pipeline and replacing OpenGL with DirectX 12 on Windows. It is expected to provide better performance and stabality, which includes smooth resizing and faster main view drawing, it doesn't affect GUI though. As so, what you described above definately benefits some from this work.   This is by far a Windows only feature, Mac should not be affected. Are you using Metal as renderer on Mac? It should provide best experience on Mac.   Thanks, Thomas   ... View more