Hi Exquisite_Panther2322,   Thank you for reaching out.   As you are both the signer and sender, you get two emails. It is a designed behavior.  There are no settings to change that behavior.   Thanks, Meenakshi ... View more

Hi ethan_7282,   Thank you for sharing the screenshot. Please confirm the email address for the account that you use to send document in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi ... View more

Hi Exquisite_Panther2322,   Please enable the option in the preferences and then try again. The team needs the log to determine what is causing this behavior. Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi sdenham82,   Thank you for reaching out.   This general happens when printing the field with scrollable text because Acrobat tries to fit all the text into the visible area. When a text field is set to auto font size and scrollable, Acrobat dynamically reduces the font size to fit all the content.    Please try the following suggestions:    1. Set a Fixed Font Size Open the PDF in Prepare Form mode. Double-click the text field to open Properties. Go to the Appearance tab. Please change the Font Size from Auto to a fixed size (e.g., 10pt or 12pt) as per the field added.   2. Resize the Text Field: If the fixed font size causes text to overflow, consider increasing the text field's height to accommodate more content without scrolling.   3. Use Multi-line Fields with Word Wrap: Ensure the field is set to multi-line and word wrap is enabled. This helps manage the layout better when printing.   Let us know if that helps.   Thanks, Meenakshi ... View more

Hi Jflemay ,   Thank you for reaching out, and sorry about the trouble.   When creating a PDF using printing from the website, it converts to an image file. That is why you get the blue box when highlighting the text, and garbled text when copying it from the file. I hope this information helps you.   Thanks, Meenakshi       ... View more

Hi ramanan_7342,   Thank you for reaching out.   As mentioned, the issue occurs when you print the PDF from the Acrobat version 2025.001.20474. Please try printing as an image. Use the steps suggested in the following help document: https://adobe.ly/4nlDoc4.    As the issue occurs only with the document signed with DocuSign, could you please share the sample PDF so we can check?  Share the printer and OS version numbers.   Feel free to let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi Claudia_Braun_Pro,   Thank you for reaching out, and sorry about the trouble.   We checked your account using the email address you shared. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.   As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45r0pUK.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Angel Owl,   Thank you for reaching out, and sorry about the trouble caused.   Please try the suggestion marked as correct in the following community thread with a similar issue: https://adobe.ly/445UR0Q.  Check if that helps.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi karupps1016,   Thank you for reaching out.   We checked your account using the email address you used to sign in to the community. It shows as a free account. Assuming that you have the Acrobat Sign Enterprise plan and have an issue with the API integration, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/45Icmp0; For more information on integration, refer to the following help document: https://helpx.adobe.com/sign/integrations/home.html.    Thanks, Meenakshi ... View more

Hi Max32285026jqf5,   Thank you for reaching out, and sorry about the trouble.    Please let us know if the issue occurs with a particular PDF. If yes, could you please share that PDF with us?  It appears to be weird behavior. Please share the steps you do or a video showing what is happening. Also, share the Acrobat and OS version numbers. We will try to replicate this behavior to check further.   Feel free to let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi kater_2025,   Thank you for reaching out.   It seems to be a file-specific issue. Could you please confirm if you experience this behavior with other forms? Please let us know how the PDF form was created initially. It would be helpful if you could share the steps you take to combine the send document. Would you mind sharing the file so we can replicate this behavior?It is hard to comment on what might be causing this behavior without checking the file.   Thanks, Meenakshi   ... View more

Hi thomas_5670,   Thank you for reaching out.   Please let us know if you are using the free account for Acrobat Sign. How are you trying to access the service?  Could you please confirm if the service was working fine before?   Thanks, Meenakshi ... View more

Hi Aron38253728ds8t,   Thank you for sharing the information. As the issue occurs with the desktop version, please share the Acrobat version currently installed on the machine.  Please confirm if you get the option to remove the email suggestions on the web version. This information will help us further investigate this behavior.    Thanks, Meenakshi ... View more

Hi TMKuzma,   Thank you for reaching out, and sorry about the trouble caused.   As mentioned above, the issue occurs on Adobe Pro and works fine in Adobe DC. Please confirm what you mean here, Adobe Pro and Adobe DC. Could you share the complete name of the application and version number?    Please let us know what happens when you try to open the file. Do you get any error message? If yes, could you share the screenshot of the error message?  It would be helpful if you could share the file with us so we can check.   Thanks, Meenakshi     ... View more

Hi creative_outfit5771,   Thank you for reaching out.   As the page size appears fine in Acrobat, please let us know the measurement the publisher is looking for. Please let us know how you are sharing the file with the team. The PDF size should not change when shared with others. We also suggest checking with the publisher to get more information on how it appears on their end.   Thanks, Meenakshi   ... View more

Hi juncal__2305,   Thank you for reaching out.   Assuming you are using Acrobat Sign to send the document for signature. Please ask the user to open the document in an incognito window and check if they can submit the form. Also, try clearing the cache and cookies for the browser.  If the issue still occurs, please share the screen recording of what happens on the recipient's end.   Thanks, Meenakshi ... View more

Hi visual_photographer0494,   Thank you for reaching out.   When converting an Excel file to PDF, please ensure you have enabled the option "Add links" in the preferences. Please use the steps as mentioned below. - In MS Excel, click on the Acrobat ribbon.  - Click on Preferences. - In the Preferences window, mark the box for Add links under the Settings tab > Application settings.     - Then click on the OK button to save changes.  - Now, create a PDF using the Acrobat ribbon.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi ethan_7282,   Thank you for reaching out.   The document generally shows the name on the account when sending the document for signature. Could you please share the screenshot of where the name appears for the confirmation? Also, please confirm if you are using the same email address for the account that is used to sign in on the community page.    Thanks, Meenakshi ... View more

Hi delaney_0590 ,   In such a scenario, we suggest waiting and trying again after 24 hours. Please let us know if you are still experiencing the issue.   Thanks, Meenakshi ... View more

Hi Gai22020825srns,   Thank you for reaching out, and sorry about the trouble.   Could you please share the screenshot with us as it appears in the new version? Also, let us know how you are accessing the service, whether you are using it from the Acrobat desktop application or the Acrobat web application.  We will share the information with the team to get this behavior checked.    Thanks, Meenakshi   ... View more

Hi Imaginative_Beast96,   Thank you for reaching out, and sorry about the trouble caused.   It seems to be a file-specific issue. According to the error message, it is an issue with the document's structure or compatibility with the optimization process. Please try the following suggestion: 1. Use the Optimized PDF option - Go to File > Save as Other > Optimized PDF in Acrobat. - To isolate the issue, try deselecting certain elements (like fonts, transparency, etc.) in the PDF Optimizer dialog.   2. Recreate PDF - Open the PDF and click on the print icon - Select Adobe PDF from the printer drop-down and options.   3. Use Preflight Tool: - Go to Print Production > Preflight. - Run a profile check to identify compatibility issues. You may refer to the information in the following help document: Analyzing documents with the Preflight tool   If the issue still occurs, please share the PDF and the steps you use. Also, share the Acrobat and OS version numbers on the machine.    Thanks, Meenakshi ... View more

Hi sanjay_1005,   Thank you for reaching out.   It seems that the issue is with the tagging order in the PDF. PDFs have a visual layout and a logical structure (reading order). While the visual layout may look correct, the underlying tagging and reading order might not match, primarily if the PDF was generated from Word without proper structure tagging.   Please try the suggestion below:   In the MS Word application: - Ensure each table is inserted as a separate table object, not as floating objects or text boxes. - Do not manually drag tables around. You can use paragraph alignment and spacing instead. - Apply consistent heading styles to help define document structure. - Check Reading Order in Word: Use the Accessibility Checker in Word (Review > Check Accessibility) to identify potential issues. - When converting the file to PDF, ensure “Document structure tags for accessibility” is checked.   In Acrobat, check the reading order using the steps suggested below: Go to Tools > Accessibility > Reading Order. This tool lets you visually inspect and correct the reading order of content. You can reorder the tags so that PT, OT, and ST are read in the correct sequence. For more information, refer to: Reading Order Tool in Acrobat.    If you are still experiencing the issue, please share the PDF and Word file with us.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Simon2299924293h2,   Thank you for reaching out.   Please share the steps you use to password protect a PDF in an email attachment. Are you sending the same document that was password protected? It would be helpful if you could share the screen recording of your steps.   Thanks, Meenakshi   ... View more

Hi delaney_0590,   Thank you for reaching out, and sorry about the trouble.   We checked your account. It shows as active and working fine. It seems that you have exhausted the per-day limit for the account. Sometimes the error message does not appear as it should, depending on how the service was used. We suggest you wait for a day and check again. If the issue still occurs, let us know. For more information on transactions, please refer to the following help document: https://adobe.ly/45Wyuwb and https://adobe.ly/3FV4Oox.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Self Storage28455914fs7x,   Thank you for sharing the information and video. We are sorry to hear about your experience with the application.  We will share the information with the team and update you with the latest information. We appreciate your patience.   Thanks, Meenakshi ... View more

Hi bfox2500,   Thank you for reaching out.   Please ensure that you are adding the correct form fields. You can take a look at the steps suggested in the following help document: https://adobe.ly/45EQriG.  If you still experience the issue, could you share the steps you take to add fields in the PDF form? Please share a small video of all the steps you use. Also, share the Acrobat and OS version numbers.    Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi phillippa_9461,   Thank you for reaching out.   To convert email attachments, you can save them locally and then use Acrobat to create a PDF from those files. For more information, refer to the following help document: https://adobe.ly/3GfcAJT.    Let us know if you were referring to something else.   Thanks, Meenakshi ... View more

Hi Northrim_Charlie,   Thank you for reaching out.   Adding to the information shared by Thom Parker. If it is an interactive form, you do not need the Edit PDF or Fill & Sign tool to fill it out. Please create a PDF form using the steps suggested in the following help document: Create a form from scratch. Then, fill out the fields on your end and send them to others.   Feel free to let us know if you have any questions or need help.   Thanks, Meenakshi ... View more

  Hi AMO National ,   Sorry about the typo.  Please try to install Acrobat Reader from the following page: Download Acrobat Reader.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi chandrachuda_2448,   Thank you for sharing the screen recording. Please share the Acrobat version number currently installed on the machine.  We need the logs to investigate this behavior further. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more