Re: P: People tab not available in some regions pr...

PeterB2 · ‎Jun 02, 2025

@Jade34405402nxz8 - please do let us know if this problem is continuing for you. We would like to fix it and avoid having others hit the same issue. Thanks, Peter

PeterB2 · ‎May 28, 2025

Jade34405402nxz8, if you are still seeing a problem here, I have sent a private message in order to get some more details to help you out. -Peter

PeterB2 · ‎May 19, 2025

Make sure you give it some time. That said, still doesn't sound right and we will check. -Peter

PeterB2 · ‎May 19, 2025

@Jade34405402nxz8 - sorry for the delay, this should now be fixed. Please take a look and let us know. -Peter

PeterB2 · ‎Apr 29, 2025

@Jade34405402nxz8 I will take a look here and see if we can address this. -Peter

PeterB2 · ‎Apr 22, 2025

Thanks for the response. I have private messaged you with some options. -Peter

PeterB2 · ‎Apr 21, 2025

It looks like you have some very large photos, over 70 and 80 Mb, that are contributing to your storage use, although currently, you are using only 11.3 Gb. You may want to consider upgrading to a plan that allows for more storage to handle the larger photo size. -Peter

PeterB2 · ‎Apr 15, 2025

Thank you for the report. We are aware of issues here, particularly in the type of photo you have included - high ISO, noisy. We are working on improving this. Please do try the feature with other images -- I think you will find it works well in brighter lighting with less noise. -Peter

PeterB2 · ‎Apr 03, 2025

Sorry that you are running into problems here. Unfortunately, you have hit a rare situation where you actually have 2 different catalogs that you are seeing on the different devices. We will email you, using the address you have on this forum, in order to work through fixing this. -Peter

PeterB2 · ‎Apr 01, 2025

Sorry, I should add that it would help to talk about the Lr app and version used to create this, along with settings, in case they are relevant.

PeterB2 · ‎Apr 01, 2025

Please share the photo in question here so we can repro. Also, please let us know if you see this issue with all panoramas or only in certain cases. Thanks, Peter

PeterB2 · ‎Mar 31, 2025

Sorry you are running into problems here. I am not quite sure what you are trying to do. Can you give more specifics of what it is you are trying to achieve? If you are using 2 different Adobe ID accounts there is not a way to directly share the data though you should be able to share data via your phone. -Peter

PeterB2 · ‎Mar 10, 2025

@iamkatietv It looks like you have 2 different subscriptions. - An active Lr Mobile only plan purchase via the iOS App Store - An inactive Creative Cloud All Apps subscription, purchased via Adobe.com. If you want to use both Lr on Desktop and Mobile, you will need an active plan via Adobe.com that supports both. Please see options here: https://www.adobe.com/creativecloud/photography/compare-plans.html?gclid=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE&sdid=P79NQH19&mv=search&mv2=paidsearch&ef_id=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE:G:s&s_kwcid=AL!3085!3!561059871986!e!!g!!photoshop%20lightroom%20bundle!1712238370!67643540060&mv=search&gad_source=1

PeterB2 · ‎Feb 25, 2025

Some additional guidance -- your business login is showing as having an expired subscription, so you are now only seeing your personal account, which does have a subscription but has no data. Please consult with your business to see if you can get your subscription renewed. That is probably the best/fastest way to resolve this. -Peter

PeterB2 · ‎Feb 24, 2025

Apologies for the delayed response. I am not seeing what may have happened here. I do see that you indeed have many cloud synced albums -- looks like 94. Can you please point your browser to lightroom.adobe.com. That view should show all of your available albums in the cloud. Make sure you are logged into your correct account on your iPad. Let me know what you see. -Peter

PeterB2 · ‎Feb 11, 2025

Thanks for the feedback. I think your current approach makes sense, and has the benefit of maintaining more control over sharing. An approach of supporting direct sharing of a "live" Smart Album may mean inadvertant or unintentional sharing of photos/videos so we have some concerns around how to best support that. Additionally, there are some technical issues that would need to be overcome. Would appreciate any other comments or thoughts here to help us prioritize workflows. Thanks, Peter

PeterB2 · ‎Jan 29, 2025

Thank you for your report. This is indeed a known limitation. We hope to have an improvement in this area shortly. -Peter

PeterB2 · ‎Jan 14, 2025

Agree with you on adding Revmoe from Cleanup in that mode -- have asked the team to add that. In order to report an image, please go into "Give Feedback" and choose the sad face -- it will then give an opportunity to submit the photo so we can review it. Again, thanks for your feedback here - very helpful. -Peter

PeterB2 · ‎Jan 13, 2025

Thanks for the feedback! You should be able to remove any items from Cleanup that you want to keep and they will not show up again. Let me know if you are looking for something else. For the underwater pictures, you can send a direct report from with the app and include your photos if you are willing to share them with our team. If not, this is at least an area we can review when updating our logic, so thanks. Also, for #1, completely agree that would be useful -- we will consider that for the future. -Peter

PeterB2 · ‎Jan 13, 2025

I have sent you a private message through the forum. Let me know if you did not see it. I can email you directly if you prefer.

PeterB2 · ‎Jan 13, 2025

Sorry you are running into this problem. I see 2 different accounts associated with your email address -- I will contact you directly to get details on which account you are having problems with. -Peter

PeterB2 · ‎Jan 02, 2025

Apologies for the delayed response. In looking at the server activity, it seems those photos may now have successfully synced. Can you confirm? If so, was there something you needed to do on your side to address this -- would help us with future issues. Thanks, Peter

PeterB2 · ‎Dec 29, 2024

Apologies to you, this should not be happening. In looking at your account on our servers, everything seems to correctly show your 2 Tb quota. Please try logging out of all Creative Cloud apps and log back in next time this occurs. If that still does not help, please share any errors that you are seeing and include information on the app version and device that you are using. -Peter

PeterB2 · ‎Dec 29, 2024

I see a valid subscription associated with the Adobe ID that you are using on this forum. Please make sure to login with that same ID in order to use Lightroom. If the problem persists, try logging out of all Creative Cloud apps and logging in again with your Community Forum Adobe ID. -Peter

PeterB2 · ‎Dec 26, 2024

It looks you have a few photos stored in the account associated with your id. It is far less than the 20Gb of storage. If you are still seeing an issue, please trying logging out of all Creative Cloud Apps and logging in again. -Peter

PeterB2 · ‎Dec 05, 2024

Thanks for sharing that info, very helpful for us to see the details as we work out our priorities here. Will keep you updated on our progress. (Sorry for the repost, that was my alternate login). -Peter

PeterB2 · ‎Dec 04, 2024

Glad you figured things out -- we'll take a look at how we can make the logic clearer here. We don't yet have a way to sync Smart Albums. Would love to hear more about how you are looking to use that feature. The workaround would be to do a one-off copy to a second album. Obviously that is non-ideal. -Peter

PeterB2 · ‎Dec 03, 2024

You can accomplish "OR" with keywords by selecting more than one keyword in your rule. Please try that and see if it meets your needs. -Peter

PeterB2 · ‎Nov 14, 2024

Some good news, hope it is not too late. Rather than fix the documentation, we have added this (needed) feature. If you are still interested, please give it a try and see if it works for you. -Peter

PeterB2 · ‎Oct 17, 2024

Sorry to see you go, here are instructions for deleting your Lightroom cloud content. Please make sure that all of your data is locally backed up somewhere before doing this. These instructions should work even if you no longer have access to Lightroom -- please let us know if you run into any problems. To delete your Lightroom content, please use your web browser to navigate to lightroom.adobe.com. In the upper right, click on your profile photo. Under that menu, select "Account Info" Then in the Account Info dialog, select "Delete Lightroom Library". -Peter

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