JohnColombo
Adobe Employee
JohnColombo
Adobe Employee
Activity
‎Jun 24, 2025
10:18 AM
That's great to hear, @f83px! Glad you got it sorted.
Cheers,
- John, After Effects Engineering Team
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‎Jun 24, 2025
07:34 AM
5 Upvotes
Hi @dsol21,
Thank you for reporting this issue. Yes, we are aware of this bug in 25.3 and working on a fix. You shouldn't need to downgrade all the way back to version 24 to avoid the issue—just use 25.2 should be enougy, which still gives you access to the new longer playback feature.
We have an existing Bug thread for this, so I'll be merging this comment into that thread so that notifications about the fix can be more easily sent to everyone affected.
Cheers,
- John, After Effects Engineering Team
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‎Jun 24, 2025
07:28 AM
Hi @f83px,
Thank you for reporting this issue. That last logged message is likely to be a red herring—while AE has previously utilized WMIC to read some system attributes, do so is designed to timeout gracefully if WMIC is not present.
When this crash occurs, does the Crash Reporter dialog show up? If so, please submit those crash reports with the same email as your CC account. Those reports are critical in our investigations of these issues.
It would also be helpful to see a full application log. Since After Effects is not able to launch, you can enable logging by creating a file named "After Effects Log.txt" in "C:\Users\<yourUserName>\AppData\Roaming\Adobe\After Effects\25.3\logs", which will then capture the application log when After Effects is launched.
Thank you for any further information,
- John, After Effects Engineering Team
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‎Jun 23, 2025
04:11 PM
Hi all,
This issue has been fixed in the 25.3 version of After Effects, now available in the Creative Cloud app. After updating to that version, please let us know right away if you continue to experience this issue.
Thanks again,
- John, After Effects Engineering Team
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‎Jun 23, 2025
04:09 PM
Hi @Christian Lengger,
This fix has now made it's way to the release builds of After Effects 25.3. After you've updated to that version, please let us know if you continue to experience this issue or any others.
Thanks again for reporting this,
- John, After Effects Engineering Team
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‎Jun 23, 2025
04:06 PM
Hi @bradleys70790088,
This issue has now been fixed in the latest 25.3 version of After Effects. Please update to that version and let us know right away if you continue to experience this issue.
Thanks again for reporting this!
- John, After Effects Engineering Team
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‎Jun 23, 2025
04:00 PM
3 Upvotes
Hi all,
Thanks again for your reports of this issue. We have been able to reproduce the flash frames and are investigating potential fixes. We will update this thread once a fix is available in the Beta builds.
Thanks again,
- John, After Effects Engineering Team
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‎Jun 23, 2025
03:58 PM
Hi @patach,
Thank you for reporting this issue, sorry to hear you're experiencing these crashes. When the crashes occur, have you been prompted to submit a crash report with your email? Please ensure you submit those reports, as they are our best clue to the source of the crashes as we investigate.
Thanks again,
- John, After Effects Engineering Team
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‎Jun 23, 2025
06:28 AM
@Fresh Squeezed Creative Yes, this was indeed released several years ago (apart from your third request for Transform-specific keyframe jumps). However, the added functionality of Shift+J/K does respect the selection of properties, so hopefully that will be of nearly-equal utility.
Cheers,
- John, After Effects Engineering Team
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‎Jun 23, 2025
05:39 AM
1 Upvote
Thank you for your feedback and your patience on this, @AndileJohnson and @Maxime29161063u17i. I don't have any updates to report at this time, but this thread will be updated if a way to control audio in Essential Properties/Motion Graphic Templates comes to the Beta builds.
Thanks again,
- John, After Effects Engineering Team
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‎Jun 19, 2025
02:41 PM
Hi @Kofakt�r, Thank you for reporting this issue. If you disable Small Caps in the Text portion of the Properties panel, are you able to see the lower case characters that you're expecting?
Thanks for any further information,
- John, After Effects Engineering Team
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‎Jun 19, 2025
10:17 AM
1 Upvote
Hi all,
The fix for the interaction lag with AMD GPUs has now been released with After Effects 25.3. Please update to that version and let us know if you continue to encounter this issue.
Please see this link for a full list is issues fixed in 25.3: https://helpx.adobe.com/after-effects/kb/fixed-issues.html
Thanks again for your reports and feedback, as they were critical to getting this fixed.
Cheers,
- John, After Effects Engineering Team
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‎Jun 17, 2025
11:43 AM
Hi @Mica Vazzana,
This is John from the After Effects team. Would you be able to share the .mogrt that has the box offset from the text when opened in Premiere? The 2D Text Box preset doesn't have any expressions that rely on the language, so running in Spanish shouldn't affect how it links to the text. Feel free to DM me a link if you don't want to post it here in the thread.
Cheers,
- John, After Effects Engineering Team
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‎Jun 17, 2025
07:35 AM
Hi @jamiemcgee,
Thank you for reporting this issue. Do you see the black frames with specific footage formats, or with any format?
Thank you for any additional information,
- John, After Effects Engineering Team
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‎Jun 13, 2025
01:00 PM
Hi @Marketing SERAFIN P.U.H,
Thank you for reporting this issue and for the screen recording. I attempted to recreate your issue on Windows using 3 4K MP4s at 50fps, but was unable to see the same poor preview performance after applying Warp Stabilizer.
In the video you shared, I'm not able to see the settings you've used when creating the proxies, which may have an effect on the performance. Would you be able to re-record the same repro with dialogs and menus shown so that we can further investigate?
Additionally, are you rendering the proxies to the same storage location as the original files? If the proxies are on slower storage, that could also affect performance.
Lastly, please try your scenario using the latest Beta, as we are constantly making improvements and it would provide a useful data point if the behavior is the same.
Thank you again for reporting and for any further information,
- John, After Effects Engineering Team
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‎Jun 12, 2025
11:32 AM
2 Upvotes
Hi @Wilson5E7C,
Thank you for reporting this issue. In 25.3, we've introduced a new Smooth Zoom in the viewer panels, which includes new defaults for the zoom behavior.
In Preferences > Previews, there is new section for Magnification, where you can change the default behavior of zoom to be centered on either the mouse or the comp center. Does toggling this settting resolve the issue you're seeing?
Thanks again,
- John, After Effects Engineering Team
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‎Jun 10, 2025
12:24 PM
@andybarbo, I'm sorry to hear that this is still occurring for you. Along with uninstalling/reinstalling Adobe products, have you uninstalled and reinstalled Maxon C4D? Our uninstallers and CC Cleaner do not remove C4D, so that is the next step you might try. Uninstall After Effects, then uninstall C4D (following their uninstall instructions), and then reinstall After Effects. If that doesn't work, please reach out to our Support team for one-on-one help.
Cheers,
- John, After Effects Engineering Team
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‎Jun 10, 2025
11:01 AM
1 Upvote
Hi @Nicholas_XP,
Thank you for your patience on this. There hasn't been any update on this issue, so I’ve brought it back to the team for review, and will share any updates here when there’s progress. I appreciate you keeping this on the radar.
Cheers,
- John, After Effects Engineering Team
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‎Jun 03, 2025
02:08 PM
3 Upvotes
Hi all,
We are pleased to announce that After Effects (Beta) is now available in the Creative Cloud app for WinARM devices using Intel emulation. Full details can be found here: https://community.adobe.com/t5/after-effects-beta-discussions/announcement-windows-on-arm-emulation-in-after-effects-beta/td-p/15354145
Cheers,
- John, After Effects Engineering Team
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‎May 27, 2025
11:21 AM
Hi @Ludwig Tomaschko,
Thanks very much for bringing this up. Since it is a feature request, I've moved it to the Ideas section of the AE forums.
This is a request we've heard from others as well, but I'd love to hear more details from you and others about the value of having default save paths per-project. Would they apply to other file-picking operations as well? E.g. importing foortage or selecting presets?
Thanks again,
- John, After Effects Engineering Team
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‎May 19, 2025
11:52 AM
@LitNightt Thank you for the follow-up. Check the email that you've used to sign in the Adobe forums—I've invited you to a deveoper community where you can (hopefully) find a solution to this issue on your machine.
- Cheers,
- John, After Effects Engineering Team
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‎May 14, 2025
12:08 PM
Hi @nikita_shilov,
Thank you for reporting this issue. The behavior you're encountering is the defined behavior in the Legacy ExtendScript expression engine, in all versions of After Effects: reserved words cannot be reused and will cause issues like the one you're seeing. This is not the case in the newer JavaScript expresion engine, which is the engine we recommend using. It seems like you may have inadvertently switched to the Legacy ExtendScript engine in 25.2.2—if you change the expression engine to JavaScript in File > Project Settings > Expressions, do you see the behavior you're expecting?
Thanks for any futher information,
- John, After Effects Engineering Team
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‎May 14, 2025
11:55 AM
@Bikerscout72 Do the steps posted by @josiah_0206 here help at all? https://community.adobe.com/t5/after-effects-bugs/unable-to-create-agm-font-quot-adobe-clean-bold-quot-in-after-effects/idc-p/15320632#M15556
- John, After Effects Engineering Team
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‎May 14, 2025
11:53 AM
@michak19395341 If you close either the Motion extension or the Properties panel, does the responsiveness improve?
Cheers,
- John, After Effects Engineering Team
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‎May 13, 2025
08:35 AM
Hi @Sophie30497473pi4i,
It appears that you have "Bezier Path" selected in the top toolbar when the Shape tool (Rectangle, Polygon, Ellipse, etc) is selected. This creates a Path group instead of the parametric Polystar group that would have the Points controls. Try deselecting the checkbox and recreating the Shape layer.
Cheers,
- John, After Effects Engineering Team
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‎May 12, 2025
12:19 PM
Hi @Liran Tabib, Thank you for reporting this issue. What error (if any) is reported or logged when you attempt to render a failing project from aerender? When you open these same project in After Effects, are there any errors shown? A screen recording showing how you are calling aerender and the resulting behavior would be helpful as we investigate this potential breakage.
Thank you for any further info you can provide,
- John, After Effects Engineering Team
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‎May 12, 2025
11:53 AM
Hi @LitNightt,
Thank you for reporting this issue (and thank you @Kevin-Monahan for bringing the report to our attention.) Is the remote debugging working for you in the previous major version (24.6) or the previous minor version (25.1) of After Effects? Both should still be available via the Creative Cloud app for you to test. This would be the best indicator of whether the behavior is a bug or an issue in the local environment.
Thank you for any additional info,
- John, After Effects Engineering Team
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‎May 09, 2025
04:31 PM
Hi @h_0621,
Thank you for reporting this issue. Do you have any Adobe Fonts synced on the machine? If so, please try unsyncing them all via the Creative Cloud app and then attempt to start After Effects again.
Thanks again for the report,
- John, After Effects Engineering Team
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‎May 09, 2025
03:21 PM
Hi @michael_8512,
Thank you for making this report. You should be able to find the Auto-trace command in the Layer menu and it is will be enabled when a your logo layer is selected in the Timeline. Depending on your logo, you may want to set the Channel control to "Luminance" if the logo doesn't have a transparent background or "Alpha" if it does.
Please see the images below (taken with AE running in German).
Cheers,
- John, After Effects Engineering Team
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‎May 08, 2025
11:26 AM
3 Upvotes
Hi @kubajj,
Thank you for reporting this issue. We've identified this as a problem for AMD GPUs and a fix is available in the latest Beta builds of After Effects. If you can, please download the latest Beta build of After Effects and let us know if you see the problem resolved.
I'll be merging this post with the existing thread on this issue so that you'll be informed when the fix is available in the general release version.
Cheers,
- John, After Effects Engineering Team
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