Thank you for the additional information. I understand how disruptive this must be, especially when working with large batches of images. Based on what you’ve described, it sounds like Lightroom Classic is encountering a resource or access-related issue during bulk import from your SATA-connected HDD. Let’s try a few targeted steps to isolate the problem: 1. Please run a disk check or integrity scan on your HDD (for example, using chkdsk on Windows) to rule out any corruption or bad sectors that might be interrupting access. 2. Temporarily copy a subset of ~500–1000 images from the HDD to your internal drive and attempt to import them from there. This helps identify whether the issue is related to file access speed, disk errors, or Lightroom itself. 3. Try importing in small batches of 200–300 files. Lightroom may be running into resource limits (RAM or cache bottlenecks) with larger sets, especially when thumbnails/previews are being generated. 4. Disable GPU Acceleration (as a test): Go to Edit > Preferences > Performance, and temporarily disable “Use Graphics Processor” to rule out any GPU-related instability during import.   Let us know how these steps go. We’re here to help get you back on track!   Best regards, Anshul Saini ... View more

Hi @João Pedro DSG,   Just checking in, were you able to gather the System Info from Photoshop (Help > System Info) and a screenshot of Task Manager while the high memory usage is occurring? If possible, share the sample file as well. We have also released a new update, so please make sure to update to the latest version, 26.8.   Once we have those details, we’ll be in a better position to investigate what might be causing the memory to stay allocated even after closing documents.   Looking forward to your update!   Best regards, Anshul Saini ... View more

Hi @Sarah37371101k20q, thanks for the clarification. And you’re absolutely right: the Photoshop Web app doesn’t currently offer a Preferences panel like the desktop version. That said, your system-level mouse settings likely influence your zoom behavior (Alt + Mouse Wheel zooming out too far). Here are a few things to try:  1. Adjust your system’s scroll speed settings  • On Windows: Go to Settings > Bluetooth & Devices > Mouse > under the scroll section, reduce the number of lines scrolled per notch.  • On macOS: Go to System Settings > Mouse/Trackpad, and lower the scroll/ track speed. Also, check if your mouse manufacturer provides an app for controlling the mouse. For example, Logitech mice have the Logi Option app.  2. Try in a different browser Some users have noticed different scroll/zoom sensitivity in Chrome vs. Edge vs. Firefox. If you’re using Chrome, try Edge or Firefox and see if the zooming feels more controlled.  3. Zoom using keyboard shortcuts instead  • Ctrl (or Cmd) + = to zoom in  • Ctrl (or Cmd) + - to zoom out Let us know if that helps! Best, Anshul Saini ... View more

Hi @Radek Wierzbicki, thanks for the detailed follow-up, really appreciate you taking the time to break it down clearly. We’ve tried to reproduce this on our side (tested on a OnePlus device), but we haven’t been able to reproduce the issue so far. It’s possible it may be device- or OS-specific, so your observations are very helpful. You mentioned that HDR photos taken within Lightroom’s built-in camera don’t appear in the Import section unless the app is restarted. Just to confirm, I’m not sure if you’ve already shared a screen recording and sample images with Sameer via DM, but if not, it would be super helpful if you could record the exact workflow:  1. Taking an HDR photo using the Lightroom camera  2. Not seeing it appear in the Import section  3. Restarting the app and seeing the photo appear afterward Feel free to upload the video and images to any file-sharing service and DM the public link, or post here if you feel comfortable. In the meantime, here are a few suggestions you can try: 1. Ensure everything is synced to the cloud. Visit https://adobe.ly/4kV9f1S to check if your assets are fully synced and backed up. 2. Clear cache and app storage (after backup). After verifying your content is safe in the cloud, go to your phone’s Settings > Apps > Lightroom > Storage & cache, then tap Clear Storage or Clear Cache. 3. Alternatively, try uninstalling and reinstalling Lightroom. Reopen Lightroom and grant all permissions. After reinstalling, ensure Lightroom has full access to your Camera, Files/Media, and Photos. Let us know if the issue persists even after trying this. Once we have a video recording or image samples, we’ll escalate this with our engineering team if needed. Best, Anshul Saini ... View more

Hi @alaina_4181, Thanks so much for sharing all those details. And as Johan said, your Mac’s specs are more than capable of running the Denoise feature. Please answer a few questions to pinpoint the Issue: • Is this issue happening with newly imported files from your Sony camera, or also with older ones where Denoise used to work? Try importing a brand new RAW file from your Sony camera that’s never been edited or renamed. Just import it, then try Denoise right away; this will help isolate if it’s file-specific. • Could you confirm the camera model? • Is your catalog or the source file located on an external drive or network volume? Try copying the RAW file to your local SSD and testing Denoise there. Thank you again for your patience and detailed explanation. You’ve already ruled out many common issues, so you’re definitely helping us narrow things down faster. Please share a sample file here or via DM with me if it's confidential, so that we can check it with engineering.   Looking forward to your reply!   Best regards, Anshul Saini ... View more

Hi @Typhonart, thanks for the follow-up. I agree that this sounds like a very odd and frustrating issue, especially given its unpredictable nature. To help us narrow it down further, could you please share the following details? • Do you happen to have multiple versions of Photoshop installed (e.g., Photoshop 2024 and 2025 side by side)? • Could you go to Help > System Info in Photoshop, then copy and paste the full report here (or in a DM if you prefer)? • Are you using a standard or admin user account on your machine? • If possible, could you try launching Photoshop under a different admin user account to see if the issue persists (Win/ Mac)? • Is this a personal or a work-managed machine? • Are you running any antivirus, endpoint protection, or system cleaner apps that might clear or sandbox preferences? This behavior isn’t expected, and we want to make sure Photoshop remembers what it’s supposed to. Once we have this information, we can investigate more deeply or involve engineering if needed. Thanks again for your patience.   Best, Anshul Saini ... View more

Hi @vintezisCS, thank you for the update. You mentioned that the high CPU usage resurfaces after rearranging panels across your two-monitor setup. That’s an important clue. To help us dig deeper and try to reproduce this on our end, could you help with a few details?  • What are the resolutions and refresh rates of both monitors? Are they using different color profiles or scaling settings?  • Are you docking panels outside the main Photoshop window (i.e., floating panels on the second monitor)? If so, could you describe your typical workspace layout? A screenshot (with no sensitive content) would be helpful.  • When CPU spikes, does the Energy Impact or Memory Pressure also increase noticeably?  • Copy & paste system info from the PS help.  • Are there any plugins installed? Also, just let me clarify on what “100,4%” CPU usage actually means:  • On macOS, CPU usage can exceed 100% because it’s calculated per thread.  • If you have a system with multiple cores (e.g., a quad-core CPU with 8 threads), the maximum total usage can be up to 800%.  • So 100,4% means that Photoshop is continuously using just over one full CPU core. We truly appreciate your patience and detailed testing. It helps us surface edge-case behaviors that are otherwise hard to catch. Once we have more of these insights, we’ll be able to loop in engineering if needed or test with a similar configuration. Looking forward to your reply! Best regards, Anshul Saini ... View more

Hi @RP4S19 @ppotera,   Thanks for following up; we truly understand your frustration. We tested this on our end (v26.8) and can confirm that Polish characters like Ś (Right Alt + S) work as expected in Photoshop. Since you’re seeing the “Save As” prompt instead, it sounds like the keyboard shortcut might be getting overridden at the OS level. Here are a few things you can try on Windows: 1. Check with the On-Screen Keyboard. Press Right Alt + S there and see if the correct character is triggered. This helps confirm if the input is reaching Photoshop correctly or being intercepted. 2. Test in Safe Mode https://adobe.ly/3ZHnQFv. Launch only Photoshop and try typing Polish characters again. This will help rule out background apps or utilities causing a conflict. 3. Double-check that the input method is set to Polish under Windows Settings → Time & Language → Language → Keyboard. Also, make sure no conflicting input methods are running in parallel. Let us know if this helps narrow things down, and thanks again for your patience. We’re happy to dig deeper if needed.   Best, Anshul Saini ... View more

Thanks for the update, and really helpful observation! Based on what you shared, it sounds like the issue might be related to permissions or access restrictions on your D:/ drive, which prevents Photoshop from opening those files when they are passed through Lightroom. To help us investigate further and offer the right fix:  • Please check if Lightroom and Photoshop have full permission/ access (https://adobe.ly/4lj0JcI)? On Windows, make sure both apps are allowed to access files across drives in your system settings.  • Try running both Lightroom and Photoshop as Administrator and test again.  • Are you using any syncing software, custom folder permissions, or encryption/security settings on the D:/ drive?  • Also, can you confirm the file path doesn’t include any special characters or symbols? Let me know how it goes! We’ll keep working with you until we get this sorted.   Best, Anshul Saini ... View more

Hi @James2792849220ik, I completely understand how frustrating it can be to run into this, especially when something that used to work no longer does. As of July 2024, Photoshop has officially removed support for legacy 3D features, including the ability to open or render 3D DICOM volumes. This means that not only has the feature been retired, but any existing issues with 3D DICOM functionality will also no longer be addressed or fixed in future updates.   We truly appreciate your understanding, and we’re sorry for any inconvenience this has caused.   Best, Anshul Saini ... View more

Hi @ondrejb47127146,   Thanks for bringing this up. I understand how frustrating this behavior can be when working with high-ISO images and trying to streamline your workflow. When you use “Paste Settings from Previous”, Lightroom automatically includes all settings from the previously selected image, including Denoise. If the new image has not yet been through Denoise, Lightroom will trigger the AI Denoise process again, which takes time, especially across multiple files. Currently, there’s no built-in way to exclude Denoise from “Paste from Previous.” It’s designed to apply all adjustments as-is from the previous image. To avoid unnecessary reprocessing and speed up your workflow, I recommend this method:  1. Use “Paste from Previous” only when the previous image has not been denoise This avoids unintentionally triggering Denoise again.  2. For already denoised images, use the manual copy & paste workflow:  • Select the source image.  • Use Copy Settings and uncheck “Denoise” from the settings.  • Select one or more target images.  • Use Paste Settings. This allows you to batch-apply edits while skipping Denoise on images where it’s already done. I hope this clarifies and helps you!   Best, Anshul Saini ... View more

Hi @SC-Agency!   Thanks for sharing the details. I totally understand how frustrating slow saves can be, especially when they used to be quicker. However, it's not behaving the same way on my end, and experts have also tested and confirmed that it's working as expected for them, too. There might be something else. To help us investigate further, could you please share the exact file path or location where you’re saving the PSDs (e.g., C:\Users\YourName\Documents or a synced folder like OneDrive/Dropbox)? Sometimes, certain locations or sync services can slow things down.   Also, if you’re comfortable, please share a sample PSD file (via DM in case it's confidential) so we can test it.   Lastly, it would be super helpful if you could go to Help > System Info in Photoshop and copy and paste that information here. This would give us a better idea of your system specs and environment.   Thanks again. We’ll get to the bottom of this together!   Best, Anshul Saini ... View more

Hi @seaniom, thanks for sharing your experience, and welcome to the cloud-based Lightroom workflow!   Just to better understand your setup, when you say the files are already on an external HDD, are you importing them directly from there into Lightroom? If so, I’m curious: Do you notice Lightroom creating a copy onto your internal drive before syncing to the cloud? Have you had a chance to check your settings under Preferences > Cache, particularly whether “Store a copy of all originals" is turned on?   Also, after syncing, when you delete the local copy, do you find everything stays intact across your iPad and other devices?   Will be looking forward to your response.   Best, Anshul Saini ... View more

Hi @Lisa M Erickson,   Thanks for reaching out. I just tested this on my end using Lightroom Classic on a MacBook, and I’m not seeing any issues sending emails through Gmail, Outlook, or Apple Mail. Here are a few things you can try next:  1. Remove and re-add your email account inside Lightroom, making sure the credentials are entered correctly and validated.  2. Ensure your email account has enough storage space to send attachments.  3. If you’re on a corporate or office internet connection, try switching to a mobile hotspot or home Wi-Fi, just to rule out any firewall or network filtering issues.  4. You can also review and allow all the necessary network endpoints required by Adobe services: https://adobe.ly/4jUxRqc Also, are you getting any specific error messages when sending the email, and if the sending email progress bar gets completed? Let me know what you see, and I’ll do my best to walk you through it!   Best, Anshul Saini ... View more

Hi @Dreamy_build6966,   Thanks for reaching out. I just tested this on my end using Lightroom Classic on a MacBook, and I’m not seeing any issues sending emails through Gmail, Outlook, or Apple Mail. Here are a few things you can try next:  1. Remove and re-add your email account inside Lightroom, making sure the credentials are entered correctly and verified.  2. Ensure your email account has enough storage space to send attachments.  3. If you’re on a corporate or office internet connection, try switching to a mobile hotspot or home Wi-Fi, just to rule out any firewall or network filtering issues.  4. You can also review and allow all the necessary network endpoints required by Adobe services: https://adobe.ly/4jUxRqc Also, are you getting any specific error messages when sending the email, and if the sending email progress bar gets completed? Let me know what you see, and I’ll do my best to walk you through it!   Best, Anshul Saini ... View more

Hi @Wurstkrapfen,   Thanks so much for reporting this. I just tested it on my MacBook using Lightroom Classic 14.4, and the Identity Plate seems to be working correctly; it’s retaining different fonts, sizes, and colors.   To help us narrow this down, could you kindly share: • A screenshot of your Identity Plate settings (showing the different fonts, sizes, and colors you selected), and • A screenshot of how it actually appears in the app now?   Also, have you tried resetting Lightroom Classic preferences to see if that helps, or tried creating a fresh plate settings after a fresh restart of your system? Before doing this step, just make sure you have a backup and your work is synced to the cloud (if applicable).   Looking forward to helping get this sorted out for you.   Best, Anshul Saini ... View more

Hi @Luiza_Serban0771,   Thanks for reaching out, and I’m really sorry to hear about the ongoing frustration.   I have read-only access to subscription and billing information, and from what I can see, there appears to be a billing failure on your account, which might be the cause of what you’re seeing in the app.   For the most accurate assistance, I strongly recommend posting your query in the Account, Payment & Plan  Community: https://adobe.ly/3TiHK5W The support team there will be able to access your account details and help you resolve this properly.   Best, Anshul Saini ... View more

Hi @Tokumeino,   Thanks for your thoughtful question! You’re correct that Lightroom on iPad offers a powerful mobile workflow, and with a device like the iPad Air M3, you’ll be in great shape for most tasks. Local adjustment tools (masks) are available and work well on an iPad.   However, to clarify: AI Denoise is not yet supported on the iPad version of Lightroom. It’s currently only available in Lightroom (Mac/Windows desktop).   The best workflow for backing up your cloud photos to a NAS or hard drive is to install Lightroom Desktop (not Classic) on a computer.   Hope this helps you make the right decision for your setup. Let me know if you’d like help planning that transition!   Best regards, Anshul ... View more

Hi @Liran277805431dpk,   Thanks for sharing this! The overlap you’re seeing between the Symmetry tool and the Share button when using the Brush tool shouldn’t be happening, and I’d like to understand more so we can investigate. Firstly, try changing your display resolution or changing UI scale settings in Photoshop> Preferences> Interface.   If nothing helps, please share the system info from the Photoshop help menu and copy & paste it here.   Looking forward to your response so we can help troubleshoot further.   Best, Anshul ... View more

Hi @Aka_aiko,   Thanks for reaching out! That lag when zooming definitely isn’t expected behavior, and I understand how it can interrupt your workflow.   To help us dig deeper, could you please share a few more details: Share system info from Photoshop Help menu > System Info. Please copy & paste it here. Does this happen while working on a specific file or all? If GPU acceleration is turned on under Preferences > Performance If you could share a short screen recording, that would also help us better understand what’s happening.   We’re here to troubleshoot this with you!   Best regards, Anshul ... View more

Thank you for your thoughtful follow-up, Rene. I completely agree with you! While I can’t speak to specific timelines or commitments, I’ve shared your feedback directly with the product team. If you haven’t already, I’d encourage you to upvote and comment on the feature request here: https://adobe.ly/4kCxsd2. More user upvotes & input do help us prioritize improvements.   Thanks again for this, and I’m here if you need anything else.   Best regards, Anshul ... View more

I wanted to follow up and confirm that what you’re experiencing is actually a known limitation of the iPad version of Lightroom Mobile. You’re not missing anything. Location information currently does not appear in the Info panel on iPad, even though it appears on Mac and iPhone.   This has already been raised as a feature request by other users. So you’re definitely not alone.   We encourage you to upvote the existing request and add your thoughts there (https://adobe.ly/4kCxsd2).   Best regards, Anshul ... View more

Hi @Rene Schmutz,   Thank you for reporting this, and I really appreciate the detailed explanation and screenshots. You’re not alone here. I am able to reproduce the same behavior on my end as well. Location info shows correctly on Mac and iPhone, but not on the iPad version of Lightroom.   I will check with the product team to understand what’s going on and get back to you as soon as I have more information.   Thanks again for your patience! Best, Anshul ... View more

Hi Marjon,   Thanks for reaching out. I’m sorry to hear that you’re stuck and unable to work on your photos. I completely understand how frustrating that can be.   It sounds like Lightroom is prompting you to sync, which you don’t want to do, and it’s now preventing you from continuing. Let’s try a few steps to get you unstuck:   Are you using Lightroom on desktop, mobile, or web? This will help us provide the right instructions. If you’re using the Lightroom desktop app, try the following: Click the cloud icon in the upper-right corner of Lightroom. Click on the sync icon and pause it indefinitely if you want to work offline.  If you’re using the Lightroom mobile app, try logging out and logging back in, or reinstalling the app (your cloud photos will stay safe). Also, just to confirm: Are you using the cloud-based Lightroom (Lightroom for desktop/mobile)? Do you see any specific error messages related to syncing? Looking forward to your response.   Best regards, Anshul Saini ... View more

Hello @AntonioTheAnt,   Thanks for reaching out! What you’re experiencing is most likely related to file association settings on your Mac. While Photoshop can open .webp files through the File > Open method, macOS may not yet be set to use Photoshop as the default app for double-clicking .webp files.   To make Photoshop the permanent default for opening .webp files, you can refer to the official Apple guide here: https://adobe.ly/448LeOI Once this is done, double-click on any .webp file, which should open directly in Photoshop.   Feel free to let us know if this fixes the issue or if you need any more help!   Best regards, Anshul Saini ... View more

Hello @l?va_7232,   Thank you for sharing the detailed information about the issue you’re experiencing with Lightroom Web. I completely understand how frustrating it must be to have your workflow disrupted, especially when the problem occurs across multiple browsers and after trying various troubleshooting steps.   To help us investigate further, could you please try using a VPN or connecting through a different internet connection (such as a mobile hotspot) to see if that resolves or affects the issue? Additionally, could you please share: A screen recording of what happens right after you enter the Lightroom Web URL and press Enter? This will help us see the behavior firsthand. Your system specifications (Windows version, hardware details). The exact version of the Chrome browser you are using. Looking forward to your response,   Best regards, Anshul Saini ... View more

Hi @MoonshotBlitz,   In addition to the great suggestions already provided by Christoph Pfaffenbichler, I highly recommend checking out a response from Brett N, a member of the Photoshop Product Team, in this related thread: https://adobe.ly/4dZWLn0 He sheds more light on the cause of the “could not import the clipboard” error and provides guidance that might help. Please read that and let us know if the steps there help resolve the issue.   We’re here to help you get back to creating smoothly! Best, Anshul Saini ... View more

Hi @McDanver,   Thanks so much for bringing this up. We absolutely want the learning experience to be smooth and helpful, and I’m sorry this isn’t working as expected.   To help our team investigate this further, could you please share the following? In Lightroom, go to Help > System Info, then copy and paste the contents into a text file and attach it here. If possible, a short video showing what happens when the tutorial gets stuck would be incredibly helpful. We’ll pass this along to the product team to help investigate this.   Appreciate your patience and for reporting this!   Best, Anshul Siani ... View more