CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
Jun 11, 2025
Hi @Aka_aiko
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
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Jun 11, 2025
Sorry @André36678699dyam I meant do you have this isue with Ps release version?
@defaultom1lh2o80nq2 in the screenshot you shared, the error lists a ...0045-1.jpg. Do you have this same issue if you open this file in Ps release version or JUST in the latest Ps Beta?
Thanks,
Cory - Photoshop Product Manager
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‎Jun 10, 2025
01:26 PM
@André36678699dyam are you able to open this file in Ps release version?
Thanks,
Cory - Photoshop Product Manager
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‎Jun 10, 2025
07:14 AM
Hi all, could you share more info on what your workflow is when this happens? Does it also error when using the same file on Ps release version?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 09, 2025
07:28 AM
Hi @cje.churchill are you working with the latest Ps Beta?
Adobe Photoshop Version: 26.9.0 20250608.m.3101 26135db arm64
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 09, 2025
07:16 AM
Thank you @Whispering_EuphoriaB82B , have you installed the recent beta to see if that may have fixed this issue for you?
Adobe Photoshop Version: 26.9.0 20250608.m.3101 26135db arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 06, 2025
11:08 AM
Excellent @lugopicture Thank you for that video. Will pass on to the team to see what they can reproduce.
Thanks,
Cory - Photoshop Product Manager
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‎Jun 06, 2025
08:46 AM
If you are still having this issue, please supply the log file so the team can investigate further.
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Thanks,
Cory - Photoshop Product Manager
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‎Jun 06, 2025
08:13 AM
Hey all, please share your full sysinfo so the team can see what might be happening based on the beta build. As of today, it should be:
Adobe Photoshop Version: 26.8.0 20250528.m.3090 a82ee58 arm64
Let's also try these steps:
1. Make sure your language settings are what you want in CCD
2. Launch Ps Beta and see if the language preference was honored and shows correctly.
Make sure you're using the same Adobe account to login to both CCD and Ps Beta. Default language preferences are per logged in customer.
Thanks,
Cory - Photoshop Product Manager
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‎Jun 05, 2025
09:11 AM
Hi, all. We are not able to reroduce this issue, if you could share a video of your workflow as you see this it might help the team see where the issue comes in.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 04, 2025
01:55 PM
@lugopicture let's try a couple things.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 04, 2025
10:37 AM
@AudreyMcKenzieSA this is how you can Save an action and then send that file.
Switch to the Classic Actions view, select Save Action, send that file.
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‎Jun 04, 2025
07:12 AM
Hi @lugopicture we want to make sure we understand your ask... The Remove Tool does NOT add a layer each time you use it, but the Remove Button in the Conextual Task Bar does... so are you using the button or the tool?
Thanks,
Cory - Photoshop Product Manager
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‎Jun 04, 2025
06:14 AM
Hi @AudreyMcKenzieSA would it be possible for you to share your action so the team can see what might be happening? Send to me: shubert@adobe.com
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 03, 2025
06:57 AM
@dylanr0gers do you have the latest Ps Beta, if so, please share your sysinfo for the team to look into.
Adobe Photoshop Version: 26.8.0 20250528.m.3090 a82ee58 arm64
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 02, 2025
06:02 AM
@LBalsam and @omanuyoto71120780 please share your sysinfo so the team can try to see why this is not working for your systems yet is for others.
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 02, 2025
05:59 AM
Hi @F11andBeThere
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jun 02, 2025
05:52 AM
@fernando javi3357900877ac please see Trevor's post and let us know if this is the issue for you.
"It's a shame that someone pays for an application and can't use it properly, even if it's a beta application, when they're paying for it. And let's not even mention the general attention that Adobe receives for calling it disastrous." Ps Beta is free, you do not pay extra for it and it up to each customer whether to use it or not. There are expected issues because it is a beta and a work in progress, again, customers may use it as they wish knowing this.
Could you share what you have seen/read about the disastours attention? We would be happy to clear up anything that is confusing or wrong.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 30, 2025
10:55 AM
Hi @Laurenam_ testing here and not seeing this issue.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 30, 2025
10:07 AM
Hi all, please see: https://community.adobe.com/t5/photoshop-beta-discussions/transition-from-generative-workspace-beta-to-firefly/td-p/15310155
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 30, 2025
10:04 AM
Thank you for letting us know @aris_3395 . Have you been able to send the crash report via the in app tool when it happens? Please launch Ps release version and share your sysinfo.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 30, 2025
09:56 AM
Hi @fernando javi3357900877ac could you share some screenshots of what you are seeing? Are you on the latest Ps beta?
Adobe Photoshop Version: 26.8.0 20250528.m.3090 a82ee58 arm64
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 30, 2025
06:24 AM
@Estudio Niquel Color please share your system info:
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
If you cannot lauch Ps Beta, send the sysinfo for Ps release version.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 29, 2025
12:44 PM
This issue has been fixed. Please make sure to update to the latest beta build:
Adobe Photoshop Version: 26.8.0 20250528.m.3090 a82ee58 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 29, 2025
09:24 AM
Hi everyone, please update to the latest Beta build:
Adobe Photoshop Version: 26.8.0 20250528.m.3090 a82ee58 arm64
Let us know if this solves this for you.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 29, 2025
06:24 AM
@Whispering_EuphoriaB82B If you follow the directions below and the link, we suggest dragging the current prefs to your desktop for that exact reason. If reseting them does not work you are able to drag your origianl back in and restart.
Thanks,
Cory - Photoshop Product Manager
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‎May 28, 2025
10:54 AM
1 Upvote
This issue was fixed in the current build.
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 28, 2025
08:29 AM
Hi @Rene Andritsch please make sure you have the latest Ps Beta build to solve this issue.
Adobe Photoshop Version: 26.8.0 20250527.m.3089 bb65995 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 28, 2025
08:27 AM
Hi @Whispering_EuphoriaB82B do you see the same issue with the latest Ps Beta build?
Adobe Photoshop Version: 26.8.0 20250527.m.3089 bb65995 arm64
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎May 28, 2025
08:17 AM
1 Upvote
Hi everyone, please update to the recent Ps Beta and let us know if this issue has been resolved or you.
Adobe Photoshop Version: 26.8.0 20250527.m.3089 bb65995 arm64
Thanks,
Cory - Photoshop Product Manager
... View more