I have the same question; can we stay with AWS's pay per use $0.05 and receive the same support and services as other Adobe customers?   We don't fit the free tier and can't justify the 500,000 tier. I’ve been looking at Encodian’s Flowr Midsize Tier ($999/yr.) solution as alternative option since Adobe doesn’t offer anything in-between the free and 500,000 tier yet.   Hopefully someone with Adobe will start providing more information on this change and what it means for existing customers.   ... View more

I'll need to reach out to sales, we use anywhere from a few hundred to a couple/few thousand per month, so it doesn't sound like the free tier will work for us and the 100,000 tier is way too much for us.  What or who is the best sales contact for this?   Will the sales contact know what we need to do in our AWS account to make sure we end the services/billing there and don't get charged at both organizations?  What do we do with our AWS portion of this service after we get billing setup with Adobe?   You state that our existing credentials will continue to work until Jan 2025.  Does this mean there is no action necessary on our end regarding the PowerAutomate connections?   Thanks, RW ... View more

For clarity, I'd like a better understanding of what is going on with these services and what I need to do to make sure we don't have any interruption of our custom services/projects that depend on them.  The AWS notification indicated that it won't be a long-term solution to stay with them.    "As a current subscriber, your use and subscription to Adobe PDF Services API (U.S.) is unaffected. However, Adobe Inc. will only provide applicable support through August 9, 2023. You can continue to use the product after that date, but it will no longer be supported by Adobe Inc.."   I haven't found any information regarding either the billing or the technical aspect of this change.  I'd like to understand both AND what Adobe recommends/requires its customers do moving forward.    We don't use 100,000/$5,000 worth of API services each year and someone stated that a free tier was COMING, but that’s in the future.  We are in the now and need to know about what to do from May 9th, 2023, through August 9th, 2023 (when Adobe stops supporting us on AWS.)   Is the only path forward to migrate to an Adobe hosted solution or do we have other hosted solution options?  Adobe used AWS before, are they only using their own services now, Microsoft's, or another provider?  I get that the next step would probably be to start with getting an account created somewhere and billing information started, but the first step should have been Adobe providing some documentation to its customers about what this means for us. What are the steps to get from where we are now (billed through AWS) to WHATEVER Adobe recommends AND what does Adobe recommend or require?    I have connections/connection references setup for the Adobe connection. How does this impact them?   Honestly, I've had to start researching alternative solutions because of the lack of information coming out of Adobe.  We currently use the services in a couple core projects in our organization.  We can't afford to have no path forward.  Is the project/product team not concerned whether or not the lack of information provided to existing and potential customers will drive them away?   Thanks, RW ... View more

ask them, not him ... View more

I still haven't gotten any information on how or if we need to MIGRATE from AWS to Adobe.  What the heck Adobe, as large as you are, you can't put at least one marketing guy on this product and ask him to work with support to come up with the correct documentation how how to proceed or what is going on!   Also, has anyone else started getting more BadGateway errors regarding the Adobe actions in their existing cloud flows after this announcement?   RW ... View more

@Raymond Camden  Why does an existing customer neeed to conatact sales?  Are there only a handful of us using the services?  Wouldn't it make more sense to post the information covering the path forward so that ALL can take the correct action?  Maybe its as simple as you state, contact sales.  But WHY do I need to contact sales?  What is sales going to do, migrate our account from AWS back to Adobe?   ... View more

@Raymond Camden  This is a real pain and seems like a real sh#! show.  When I first signed up about 1.5 yrs ago, Adobe said I had to go through AWS for this service.  Now without warning or much time to migrate, AWS is out of the picture.  AWS was the first to notify us about our Adobe services and now I'm not finding anything on the correct paths forward.   Where is the information about how to migrate from AWS back to Adobe?  My notification stated "However, Adobe Inc. will only provide applicable support through August 9, 2023."    I do appreciate the confirmation by Adobe, but I NEED information on what Adobe expects THIER customers to do to continue to be THIER customer.  ... View more

I got the same notice! ... View more

As for the multiline question, I tried adding :multiline to the text tag mentioned in this post: https://community.adobe.com/t5/adobe-sign/comment-text-tag-with-line-break/m-p/10064979, but it didn't work with my cloud flow and Adobe document from Word template action. ... View more

Note:  I just tried conditional logic in a simple text box and it doesn't apear to work there either...   ... View more

@Ben Vanderberg  I'm using tables for layout control as well.  This is causing us issues as too.  We are building a certificate (landscape, left most 2/3's of page contains client info and the other 1/3 on the right has certification information).  We need to exclude line breaks and merged data if no data is presented.  Examples:   Example 1:  Company Name Division Name 1, Division Name 2, Division Name 3, etc... Address   Example 2: Company Name Address   Can we use conditional logic in Text Boxes to PIN data to specific areas in word?   Also, how do we make a text tag multiline?  My JSON data is passing in the \r\n in the address composite but only showing as a single line in the PDF output. ... View more