Hi  @Skippermark , I'd like to inform you that it's a bug on which our product team is working. Once it is resolved we will update you.   Regards, Tarun ... View more

Thanks for sharing the information and the screenshot  @Skippermark , I am able to see the same. I've shared this information with our product team and will keep you posted once I hear from them.   Regards, Tarun ... View more

Hi  @jphphoto   Thanks for reaching out! I've shared the information with our product team. I'll get back to you, once I hear anything from the team.   Regards, Tarun ... View more

Hi  @Michelle Knig299759207p2a   Thanks for reaching out! We're sorry to hear about this. Could you share a screenshot of the issue? Which platform are you using? Is it desktop or mobile?    We're here to help, just need some info.   Regards, Tarun ... View more

Thanks for your response  @Mr_rossduncan , Could you please try using another web browser- https://adobe.ly/3Fqv4Xb and let us know if that helps?   Regards, Tarun ... View more

Hi  @sunny_0895   Thanks for reaching out! We're sorry to hear about this. Could you please let us know the make and model of your device? Is it happening with all projects? Are you able to edit the text on the desktop? Try signing out and signing in again to check if that helps.   Also, please check this article and let us know if that helps- https://adobe.ly/424bQPS   Regards, Tarun ... View more

Hi  @rebecca_4431   Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV    If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.   Let us know how it goes.   Regards, Tarun ... View more

Hi  @Julia_Kolesnik , Thanks for reaching out! Please check this link and let us know if that helps- https://adobe.ly/3FosQri    Regards, Tarun ... View more

Hi @alexa_1421,   Thanks for your patience. Please ensure that all collaborators are using the exact same font file, as even slight differences in font versions can cause this issue.   To troubleshoot, try uploading the font in a new document to see if the issue persists. If the problem continues, please share your Adobe ID so we can investigate further.   Regards, Tarun ... View more

Hi  @artistic_Luis , Thanks for your response. Did you try with another PDF to see if that helps? Some PDFs have file permissions that block processing.    Regards, Tarun ... View more

Hi  @monika_9693   Welcome to the community! Please check this article and let us know if that helps- https://adobe.ly/3FydqAC    Regards, Tarun ... View more

Hi  @bryand84878106   Welcome to the community! To resolve the issue where the Adobe Portfolio logo does not roll over in the scroll state, you can find related info here- https://adobe.ly/3FoTJLG    If you have any further questions or need additional assistance, please feel free to reach out.   Regards, Tarun ... View more

Hi  @tom_8028   Thanks for reaching out! I'd suggest you check these links for more info- Adobe Stock terms and Adobe Express terms    Also, this will help you find the Adobe Stock license information - https://adobe.ly/3DBBYbo    Let us know if that helps.   Regards, Tarun ... View more

Hi  @nadineh99107268   Welcome to the community! We're sorry to hear about this. Could you please share your project on the email I shared with you via private message?   Regards, Tarun ... View more

Hi  @alexa_1421 , Welcome to the community! We're sorry to hear about this. I've shared the case with our product team. I'll keep you posted once I hear anything from them.   Regards, Tarun ... View more

Hi  @jacobom52667781   Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue to help you further? Also, by this will get to know when exactly you get this error.   Regards, Tarun ... View more

Thanks for your response  @Fleure_2025 , I've noticed the same and have shared this with our product team. I'll keep you posted, once I hear anything from them.   Regards, Tarun ... View more

Thanks for your response  @cheerful_enthusiast4024 , Thanks for the info. I'd like to inform you that this could be because the licensing for some assets in the file has changed and requires updating. Please open the file's layers, check for any blank layers (including audio tracks if it's a video project), and delete them. Once the blank layers are removed, the error should no longer appear.   Regards, Tarun ... View more

Hi  @deb38368502djd6   Thanks for reaching out!  Are you referring to sharing a slide show presentation to collaborate with other folks?   Regards, Tarun ... View more

Hi  @christopher_3855   Thanks for reaching out! We're sorry to hear about this. Could you please let us know the make and model of your device? Please share your Adobe ID with me via private message. Meanwhile, try signing out and singing in again to check if that helps.   Let us know if that helps.   Regards, Tarun  ... View more

Hi  @Fleure_2025   We're sorry to hear about this issue. Could you please let us know the file exported size? Can you share a screen recording of the issue to better assist you further?    Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV    Let us know, how it goes.   Regards, Tarun ... View more

Hi  @martinaasara   Welcome to the community! I'd suggest you submit your feedback here- https://adobe.ly/4hjrdIx as this page is being monitored by our product team.   Regards, Tarun ... View more

Hi  @RSF_bg   Welcome to the community! We're sorry to hear about the difficulties. Is it possible for you to share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV    Let us know if that helps.   Regards, Tarun ... View more

Hi  @cheerful_enthusiast4024   Thanks for reaching out! We're sorry to hear about this. Can you share the license number of the image you've generated? Did you make any modifications to the image? Is it possible for you to share the screenshot of the error?    We're here to help, just need some info.   Regards, Tarun ... View more

Hi  @Akangsha , Thanks for taking the steps. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3FjRQA0.    Regards, Tarun ... View more

Hi  @Lorraine Sumner   Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're seeing? If you're getting any error messages, could you please share a screen recording of the issue? What steps you're following to achieve that goal?    We're here to help, just need some info.   Regards, Tarun  ... View more

Hi  @JDJohnson   Welcome to the community! We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Are you trying to activate the fonts?    Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV.   Let us know how it goes.   Regards, Tarun  ... View more

Hi  @Chazwesley99 , Thanks for reaching out! Please try the steps mentioned here and let us know if that helps- https://adobe.ly/41FO7Ea    Regards, Tarun ... View more

I've sent you a private message please check and share your project on that email.   Regards, Tarun ... View more

Thanks for sharing the screen recording  @martin_0436 , Could you please let us know when exactly you get this error? Is it happening on all web pages? Also, what steps you're trying when you get this error.   Regards, Tarun ... View more