Hello @Yoshifan1219, I am sorry to hear about your experience. The link shared is not public. Kindly share the link again after making the link public and enabling the option to save a copy/download (if any), so I can check it on my end. Although I cannot guarantee a successful recovery, I will try my best to do so. Looking forward to hearing from you. Anubhav ... View more

Hello @skillful_Dragonfly6009, You may learn more about commercial use of Firely generated content here: (https://adobe.ly/4e09Ht0). Learn more about Adobe fonts licensing here: (https://adobe.ly/3FBQnpf). Feel free to reach out if you have more questions or need assistance. We'd be happy to help. Anubhav ... View more

Hello @Lady Moiraine, Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.   Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. For help with crashes, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/4jKdegg) to see if it resolves the problem.   To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.   Anubhav ... View more

Hello @Hmmm_Ok2206, @elizabeth_4295, Could you share more details, like the version of the OS/Illustrator installed, if this happens with all files, and a small screen recording of the problem, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Lady Moiraine, Sorry to hear about your experience. The link you have shared is currently private. Kindly reshare the link after making it public and enabling the option to save a copy/download (if any), so I can check the files on my end. Although I cannot guarantee a successful recovery, I will try my best to do so. Thanks, Anubhav ... View more

Hello @SundayGladiator, You will need to click on the + icon at the bottom of this window and then add Adobe Illustrator for Full Disk Access. You might need to relaunch Illustrator if you already have it open for the changes to take effect. Let us know how it goes. Anubhav ... View more

Hello @MerlinDE, I tried replicating this behavior on my end using Illustrator 29.5.1 / macOS 15.5, but could not. Could you check if this happens with specific files or files stored in a certain folder location, so I can better assist you? Also, check if Full Desk Access is enabled for Illustrator and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Whimsical_strategist9735, Could you share some more details, like the exact version of the OS/Illustrator installed, system config (CPU/GPU/Memory), if Illustrator behaves this when working on a particular file, or when using a specific feature, and a small screen recording of the problem (https://adobe.ly/4dZCjlZ), so we can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Antonio Santos, Could you share more details, like the version of the OS/Illustrator installed, and share a small screen recording of your workflow, including where the files are stored and how you are trying to add them in Illustrator, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Denni27, Thanks for the confirmation. I was not able to find a crash report using the email address you are using here on the community. If it's a different email address, kindly share it with me via DM, so I can try and find the report. Looking forward to hearing from you. Anubhav ... View more

Hello @sabrine_0531, I'm sorry to hear about your experience. Could you check if InDesign behaves this way when working with specific file or when using certain tools? Also, kindly try running Illustrator under a different administrator account (Windows) and under Safe Mode (https://adobe.ly/4dTkgxL) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Kylie38184007n56r, Could you share a link to a sample file, along with screenshots of the problem, after uploading it to a file-sharing service, so I can check it on my end? Looking forward to hearing from you. Anubhav ... View more

Hello @sandyr49122771, Thanks for confirming the details. Could you try duplicating this file to a new one to check if the problem persists? Looking forward to hearing from you. Anubhav ... View more

Hello @Jaden36692273ukcq, Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.   Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues.   To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.   Anubhav ... View more

Hello @ashley_4289, Could you share more details, like the version of the OS/Fresco installed, your device make/model, and if Fresco behaves this way when using a specific tool, working with a specific file, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @TwoSteppers, Thanks for confirming. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? Looking forward to hearing from you. Anubhav ... View more

Hello @defaultmo9xo7u2e8yc, Could you try reinstalling the Wacom (https://adobe.ly/3ZXjVnX) and Huion drivers (https://adobe.ly/4kWIJ7B) and then relaunching Illustrator, to see if it helps? If the problem persists, please confirm the exact version of the OS/Illustrator installed, your Wacom/Huion tablet model/driver version, and a small screen recording of the problem, so I can better assist you. Looking forward to hearing from you. Anubhav ... View more

Hello @gystdesign, That does seem frustrating. Would you mind trying the following steps and checking if they help: - Close all Adobe applications. - Rename the UXP folder to UXP.old from the following location: (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP   - Relaunch Illustrator   If the problem persists, kindly try running Illustrator under a different administrator account (macOS) and under Safe Mode (macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Lukedangerr, Thanks for sharing the screenshot. It seems there is a problem updating the Creative Cloud Desktop application. To fix this, please try the following steps and check if they help:   Close all Adobe applications Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3ZWp5R4) Reinstall the Creative Cloud Desktop application (https://adobe.ly/3TdhQ3s) Relaunch Illustrator   Looking forward to hearing from you. Anubhav ... View more

Hello @roberta56420878, Could you try using the Windows + Space keys to switch your input language to see if it helps? Looking forward to hearing from you. Anubhav ... View more

Hello @mark_8069, Could you share more details, like the version of the OS/Illustrator installed, along with a small screen recording of your settings and the workflow, so we can better assist you? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @TwoSteppers, Could you share more details, like the version of the OS installed, and a small screen recording of your settings, and your exact workflow, so I can better assist you? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @redwolfgirl66, Would you mind trying the following steps and checking if it helps:   Close all Adobe applications Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3FOjwxh) Reinstall the Creative Cloud Desktop application (https://adobe.ly/4ks2tQF) Relaunch InDesign   Also, try running InDesign under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Sharmaine5D2E, Could you share a link to a sample file along with screenshots/screen recording of the problem (if possible), after uploading it to a file-sharing service, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Nausicaa26612887kbr7, Could you share more details, like the exact version of the OS/Illustrator installed, and a small screen recording of your exact workflow and the problem, so I can better assist you? Also, try resetting Illustrator's preferences as described in this article (https://adobe.ly/3FAWZnN) and share your observations.   Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above. Looking forward to hearing from you. Anubhav ... View more

Hello @Celso5F8E, Could you share more details, like the version of the OS/InDesign installed, and share more details of your exact workflow, and the problem, including a screen recording (if possible), so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Grace J P, I have sent you a DM. Kindly check. Anubhav ... View more

Hello @sandyr49122771, Would you mind sharing more details, like if InDesign crashes when working with a specific file or when using a particular tool/feature, so I can better assist you? Also, try the suggestions shared in this help article (https://adobe.ly/3HJUT5q) and checking if it helps? Additionally, submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ZgTZn7). Looking forward to hearing from you. Anubhav ... View more

Hello @Matt Perko, @jimmarz60, I have sent you a DM. Kindly check. Anubhav ... View more

Hello @MicahBurke, Thanks for confirming. We'll need some more information to be able to help you with this scenario:   1. AiSniffer file: - Close all Adobe applications. - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:  %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 29 Settings\en_US\x64\   2. For the System Report, kindly follow these steps: - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window - Type "msinfo32" in the Open field and left-click OK - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export) - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it later. It can take up to a minute to generate a report.   Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.   Looking forward to hearing from you. Anubhav ... View more