Hi, Sorry about the performance issues. Could you share your source file properties and export settings? Please also mention the effects added to the Timeline and any plugins used. That will help us get a better understanding of your project.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hey JuitsMajuts, That shouldn't be happening. Could you share your CPU, GPU, and RAM specifications? I recommend updating your GPU driver. If your CPU has an integrated GPU, please also look for driver updates for it. If updating drivers doesn't help, please go to Edit > Preferences > General and uncheck the "GPU accelerated UI rendering option. Restart the app and let us know if that stops the problem from appearing.   This issue can also be related to corrupt workspace files. Try switching to a default workspace (Window > Workspaces). Please also let us know if you see this problem with specific projects.    Thanks, Ishan     ... View more

Hey Mr.Universe,   If you're recording MKV footage using OBS, please check the "Automatically remux to MP4" option. That will create your future recordings in MP4 format. You can try transcoding or rewrapping the current files to MP4 or other supported formats as JonesVid suggested.     Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi, Sorry for the issue. Could you share what type of media you're editing? It will be helpful to know if you see the performance issues with specific file types. Users run into issues related to playback stutter while editing variable frame rate media. I recommend transcoding one of the files using Handbrake and importing it into a new project to check if the problem persists.    This post was branched from an old thread. Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Sorry, I must have forgotten to add the link. https://adobe.ly/432Ewta. Let me know if the project works on the older version.  ... View more

Hey vh_shah, Sorry for the issue. Do you see this warning when you add the audio files to your Timeline? If so, please right-click on the audio clips in the Timeline and select "Render and Replace." Let us know if that helps with the error message.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Please follow the steps shown in the screenshots. 1 2 3 ... View more

Please follow these steps and let me know if they help: Go to Start > Search for Device Manager In Device Manager, expand Display Adapters > Right-click on your Intel Graphics display adapter > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > Microsoft Basic Display Adapter > Click Next.   Please go ahead and install the driver, restart the system, and let us know if the preview returns. ... View more

Hi, I'm sorry to hear about this. Could you help me with some details? 1. Did you use the Rotobrush tool, or was the media rotoscoped using a different method?  2. Please share your current After Effects and Premiere Pro versions. 3. Please share the source file properties (format, codec, frame size, frame rate). Let us know if the video was recorded using a camera.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ^IY ... View more

Hi, I think the method shown in the linked video might not work with the footage you're using. The keying effects can pick similar colors to separate them from the subject. In your screenshot, there are several different colors in the background that cannot be removed while keeping the pixels on the subject intact. I recommend going with masking in Premiere Pro. If that doesn't work, try using Rotobrush or Mocha AE in After Effects.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hey Thiago, Are you using an HP Victus laptop? Please let me know if you have an Intel processor with integrated graphics. This problem might be related to your integrated graphics driver.    Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi Grace, Sorry for the trouble. Do you see a Premiere Pro Auto-Save folder in the location where your project file is saved? Please try opening an older auto-save and let us know if you see your Timeline.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi, I'm sorry to hear about this. Does the project open in an earlier version of Premiere Pro? Here's a guide on how to install previous versions of the app. You can install both Premiere Pro 2025 and Premiere Pro 2024 on the same system. Let us know how it goes.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly.   ... View more

Hey Yannick, Sorry for the trouble. Do you see this issue with a specific file type? If you move a file to your internal storage, do you still see these warning messages? Please also share your system specifications.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi, I can understand how frustrating this must be. Please try granting Full Disk Access to Premiere Pro (https://adobe.ly/3GGQrEj). This issue might be permissions-related.   If that doesn't help, open the Reset Options menu (https://adobe.ly/3YrweZe) and only check the "Disable third-party plugins" option. Let us know if the app functions as expected in that launch instance.    Permission issues can also be caused by cloud backup services. If you have the "Desktop and Document folders" option enabled in iCloud, please try turning it off. (https://adobe.ly/3RPpgcI.). Let us know how it goes.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi! I'm sorry to hear about the performance issues you've mentioned. Please share your current Premiere Pro and NVIDIA GPU driver versions.   I recommend trying a new Workspace layout to check if this issue is workspace-specific. If you go to C:\Users\username\Documents\Adobe\Premiere Pro\25.0\Profile-username\Layouts and move the contents of that folder to another location, Premiere Pro will create new workspace files on the next launch. Create a new project and let us know if you still see performance issues.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi! Sorry about the issue. Could you share your current Premiere Pro version and let us know the source of your media files? Were they recorded on camera or downloaded online?   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi! Please give Full Disk Access to After Effects and let us know if that helps. Here's how: https://adobe.ly/4jkGdHY;   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi! Does Ctrl + Alt + Home work? You can find that shortcut key in the Keyboard Shortcuts window under "Center Anchor Point In Layer Content".   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi Lardyen, Sorry for the issue. Please let me know if you use a Windows or a MacOS system. Premiere Pro recently had changes in color management. Please select the PNG graphic in your Premiere Pro timeline and open the Lumetri Color panel. Navigate from "Edit" to "Settings" and expand all categories. Please share a screenshot of that panel. We'll ensure that the color settings match across both applications.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hi there, If you enable the Continuously Rasterize option on your composition, does that mirror the edges? If that doesn't work, please try a combination of Repetile and Motion Tile.      Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hey Karan, Sorry for the issue. Does the stabilized footage preview as expected in After Effects, or is it also not stabilized like your Premiere Pro preview? Could you share a screen recording of your workflow so we can better understand what might be going wrong?   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

You mentioned seeing warning messages. Could you share a screenshot of that warning? Also, please share more details on the footage that seems to cause issues with your project. Is it recorded from a mobile or camera, is it a screen recording, or did you download it online? Please let me know if it's possible for you to upload that video file to a file-sharing service like Dropbox or Google Drive and share the link through a private message. I'll try to replicate the issue on my end. ... View more

Hi there! Do you mostly go to use this animation in Premiere Pro? If so, please look into creating a motion graphics template. Here's a tutorial: https://adobe.ly/4jaeEBi. You'll also have to option to add parameters to the mogrt for making changes in Premiere Pro.   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more

Hey Eva, Please go to the Composition viewer to see the changes. You're currently in Layer view. If you're happy with the Rotobrush selection, click the "Freeze" button in the Layer view to make the changes.   I recommend using the Layer Panel Video options to examine your Rotobrush selection. Here's an article for more details: https://helpx.adobe.com/in/after-effects/using/roto-brush-refine-matte.html#:~:text=Layer%20panel%20view%20options   Thanks, Ishan Please tag me (@) in your replies so that it notifies me and helps me respond promptly. ... View more