caroline_edits
Adobe Employee
caroline_edits
Adobe Employee
Activity
Jun 04, 2025
09:43 AM
Hey Mohit, thanks for taking the time to share your feedback with us. Do you have any specific ideas that you would like to see developed or improved? More details would help us to serve you better.
Thanks,
Caroline
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Jun 04, 2025
09:40 AM
Thanks for the suggestion! We will keep this in mind while we continue to develop Firefly.
Thanks again!
Caroline
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Jun 04, 2025
09:34 AM
Hey Henrik!
Thanks for the idea, really appreciate you taking the time to share it with us.
Caroline
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Jun 04, 2025
09:30 AM
These are great ideas, thank you!
You can change the aspect ratio for your video on the left side of the screen. The default says "Aspect Ratio: Widescreen (16:9)" and you can change it to say "Square (1:1)" to get a square video.
The rest of the ideas we'll have to develop. Thanks again!
Caroline
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Jun 04, 2025
09:17 AM
Hey Michael, thanks for your feedback! We'll keep this in mind while we develop our text-to-speech feature.
Let us know if you have other ideas!
Caroline
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Jun 04, 2025
09:06 AM
Hey, thanks for this feedback. Sorry for the frustration! We'll take this into consideration for future developments.
Thanks again,
Caroline
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Jun 04, 2025
08:56 AM
Hi, Gdgiorgetti!
Thank you for your request that we provide Firefly in Spanish. We'll keep this in mind! We appreciate your enthusiasm.
Thanks,
Caroline
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Jun 04, 2025
08:53 AM
Hey there Ilker,
Thanks for your input! We will keep this feedback in mind while we develop Firefly.
Let us know if you have other ideas!
Caroline
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Jun 04, 2025
08:49 AM
Hey Joakim! Thanks for sharing your experience, we'll take this feedback into account while we develop Firefly.
Let us know if you have any other ideas!
Caroline
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May 28, 2025
10:27 AM
Hey, great question!
There is no way to set up your crop by pixel size. Here's how we could do it instead.
If they are three different clips, you may be able to adjust the crop settings in the Properties panel, then copy the numbers of the crop onto the other clips. See attachment!
You could also create an opacity mask, make sure it's the right size, and then copy/paste it to your other speakers. This YouTube video doesn't exactly match your situation, but it will show you how to create an opacity mask. Do you have three different clips on your timeline (one for each speaker) or do you have one Zoom recording with all of your speakers included?
Happy to help,
Caroline
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May 28, 2025
10:05 AM
1 Upvote
Hey there!
Just updating this thread – in newer versions of Premiere Pro, you can have multiple caption tracks visible at once. At the time of posting this, the latest version is Premiere Pro 25.2.3
Upgrading the caption to a graphic is also a great way to control your onscreen text. Here's a YouTube tutorial on how to do that.
Thanks!
Caroline
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May 21, 2025
12:11 PM
1 Upvote
Hey Daniel, cool to hear you're upgrading your setup. A new computer always feels good. My first instinct is that the M4 with 128GB would be plenty of hardware power to do what you're wanting to do.
Keep an eye on the thread, I'm sure some more people will share their opinions.
Best of luck!
Caroline
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May 21, 2025
12:08 PM
Hi Balanced_Flamingo!
"No selected property has expressions" is not an error message, it is just telling you that there is no expression currently written for that property. In the image you shared, the selected property is Rotation. This tutorial is for After Effects, but you may be able to use the expression shared in this video on the Rotation property in Premiere Pro. https://adobe.ly/43pz8Px
I hope this helps clarify! ^CS
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May 20, 2025
12:14 PM
Hey Lambda, really sorry that your mogrt replacement is giving you a hard time! Which version of Premiere Pro and After Effects are you using?
I'm trying to think of how we could re-load your Libraries to hopefully knock this error loose. Maybe try closing Premiere, logging out of Creative Cloud Desktop app, logging back in, then re-opening Premiere. Hopefully your updated mogrt will be available and it will replace easily.
Let us know about the version numbers!
Caroline
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May 20, 2025
11:27 AM
Hey there,
Are you wanting to turn your captions into graphics? If you select your caption in the timeline, you can go to the toolbar at the very top of the screen and go to "Graphics and Titles" then select "Upgrade caption to graphic."
Here is a screenshot that might help you find it!
Please let me know if this is helpful,
Caroline
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May 19, 2025
02:00 PM
1 Upvote
Hi Benjamine!
Short answer is yes, you need to search and replace one by one. However, I have sent this idea for a project-wide "search all sequences" feature to our product team for consideration! Sorry for the inconvenience, we hope to improve the app to meet all your needs.
Let us know if you have any other questions,
Caroline
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May 19, 2025
01:01 PM
Hey Mark! You can see a list of our known issues here in our help documentation. Check out the section that says "general known issues" and the section for the April release. These issues do not apply to everyone and don't always appear, but they're good to be aware of!
Hope this is helpful,
Caroline
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May 12, 2025
11:11 AM
Hey, sorry for the update issues! Could you share which version numbers you're currently using for Premiere Pro and After Effects? I'm also not sure what you mean by "RP," could you spell that out for me?
If you suspect there are newer versions of the app available that you don't see for some reason, try logging out of the Creative Cloud desktop app then logging back in to the app.
Happy to help, thanks.
Caroline
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May 05, 2025
12:04 PM
Hey Deivison, I saw your post on the After Effects forums as well and left an answer. Sorry for any frustrations while downloading! In case you don't see it, I will share the same answer here.
You can use the Creative Cloud Desktop App to install previous versions of Adobe apps. Not all previous versions are available, but Premiere Pro '24 is still available for now. Here is a link that can show you how to install previous versions.
https://adobe.ly/44Xr4YJ
Good luck! Let us know if you have other questions.
Caroline
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May 05, 2025
12:02 PM
Hey Deivison, here is a link to an article that can show you how to install a previous version of After Effects. @RobShultz is right, Creative Cloud will allow you to install some previous versions, but not all of them.
https://adobe.ly/42YxsMS
Hope this helps, Caroline
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Apr 07, 2025
10:56 AM
Hi ThierryS, sorry to see that your files have gone offline! There is a quick fix to re-linking offline media if you still have the files saved on your computer. Right-click the media in your project panel and select "Link Media." A window will appear to help you re-link your media. Select "Locate" to open your file explorer and locate the files.
This document can help show you the steps if you need it: https://adobe.ly/3RanmmF
Let us know if this helps,
Caroline
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Feb 19, 2025
09:48 AM
1 Upvote
Hi Martin,
If you leave the mask expansion value below 536, does the mask still flicker?
Did you try changing the renderer to Software Only? Go to File>Project Settings>General and change the renderer to "Software Only"
I'm also curious if you have any nested clips in your sequence near the flickering spot. Let us know.
Caroline
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Feb 19, 2025
09:27 AM
Hey Leuan, have you tried the beta version of Premiere and Media Encoder? Here's an article that can help you download them. https://adobe.ly/4i2Qdon
Let us know if that version works for you.
Caroline
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Feb 12, 2025
11:14 AM
Hey Ilan, could you tell us more about what you're needing? Are you exporting the XML from Final Cut, then importing the project into Premiere? According to this Adobe HelpX document, markers should be included.
Let us know what's going on in your workflow, we'll help how we can.
Caroline
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Feb 10, 2025
02:04 PM
Hola, Ukepraz!
I do not think it will cause a problem if you import an .SRT that you created in a 24fps project into a 25fps. Have you tried it yet? Let us know what happened!
Happy to help,
Caroline
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Feb 06, 2025
12:41 PM
1 Upvote
Thanks for including all the details about your version and OS, super helpful! There are a couple of things we can look into that can explain this.
In the Text panel, open the "..." menu and select Transcript View Options. In the settings menu that appears, there is a slider for pause length. The shortest pause Premiere can allow is .1 seconds, which is what is shown in your screenshots. That .1 second is the smallest amount Premiere can filter by without accidentally chopping off pieces of your audio. Is the .1 second of pause still too much space on your project?
Let us know, we'll help how we can.
Caroline
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Jan 29, 2025
12:54 PM
Really interesting that it opens on another laptop! Do us a favor – on that crash window, check the box that says "Adobe may contact me for fixes and workarounds" and put your email in the box. Then click "Send report." That will make sure we have this experience logged on our end.
Is the project saved on an external hard drive or network storage? What about the media files you're using to edit?
If you remove the "_" from the title, change it to "Spin Melepura" does that allow you to open it? Sometimes special characters in project files can cause a glitch like this.
Let us know,
Caroline
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Jan 29, 2025
12:40 PM
1 Upvote
Hey Narko, so sorry to see this. I've lost footage from a shoot before too, it's brutal. To make sure I'm understanding correctly – does your Premiere Pro project open?
Did anything happen while you were exporting, like an external hard drive coming unplugged?
Do you have a backup of the video files on your memory card or phone?
Let us know,
Caroline
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Jan 27, 2025
12:19 PM
1 Upvote
Hey William, sorry to hear about the issues with time remapping. Mike is right, time remapping isn't supposed to affect audio.
Have you tried resetting preferences? https://adobe.ly/3EdV07T
Is it all your clips or just one type of clip? Where'd you get the video from?
Hope we can help,
Caroline
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Jan 27, 2025
12:07 PM
1 Upvote
Hi Oscar! Let's dig a little deeper to see if we can figure out what's causing this. Just to make sure I'm understanding – resetting preferences does fix the problem, but the issue with labels keeps coming back?
Do you have any customizations like third-party plugins? Did you go into Premiere Pro Preferences to customize the label colors? You can see label preferences by going to Premiere Pro>Settings>Labels (on Mac) or Edit>Preferences>Labels (on PC)
Let us know,
Caroline
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