Hi @Melitta33756598uqy9,   Thank you for reaching out. The discontinuation of Creative Cloud file synchronization for Creative Cloud for Teams and Creative Cloud for Enterprise applies specifically to the Creative Cloud Synced Files feature, which enables users to sync files from their local devices to Creative Cloud storage. As a result, files placed in the local Creative Cloud Files folder will no longer sync to the cloud, and shared folders or files will become inaccessible to collaborators. However, other Adobe cloud storage services remain unaffected, including: Cloud Documents: Optimized for specific Adobe applications, these documents enable real-time collaboration and seamless access across devices. Creative Cloud Libraries: Allows users to store, organize, and share design assets such as colors, character styles, and logos across Adobe applications. Lightroom Cloud Storage: Designed for storing and syncing photos across Lightroom applications. https://adobe.ly/4kPedxc Cloud Storage: Tailored for video collaboration, facilitating seamless review and approval workflows. For more details, refer to the following documentation: Adobe Help: End of support for Creative Cloud Synced Files. Creative Cloud Synced Files is a general-purpose cloud storage solution that synchronizes files between a local folder and Creative Cloud storage. This is distinct from Cloud Documents, Creative Cloud Libraries, Lightroom Cloud Storage, and https://adobe.ly/4kPedxc Cloud Storage, all of which remain unaffected by this change. If you are looking to disable cloud storage, an admin can create a package with the "enable file sync" option unchecked and deploy it to user machines. Additionally, blocking the following URLs via the firewall will prevent users from accessing Adobe Creative Cloud storage via a web browser: https://adobe.ly/3Du0Ods https://adobe.ly/423yCr8 For more information on customizing Creative Cloud applications, refer to: Adobe Help: Customize Creative Cloud App.   Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Schwerdti,   Thank you for reaching out. I will look into this and follow up with you shortly. Regards, ^AN ... View more

Hi @Schwerdti,   Thank you for reaching out. It looks like you are looking to deploy Adobe Creative Cloud on macOS via Intune. I would recommend reviewing the following documentation on deploying Adobe packages on macOS using Microsoft Intune: https://adobe.ly/3DKRHoA.   If you are looking for more control over updates, you can create policies that manage the applications your users can install and update. For more information, please refer to the following guide: https://adobe.ly/3XNRJTs.   Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @rené_4724,   Thanks for reaching out. Based on your query, it appears that you want to configure Adobe Acrobat DC Pro on Citrix servers so that only users with a Pro license are prompted to log in, while others can use the application without authentication. Here are some possible solutions: Enabling Group Access: Citrix allows applications to be assigned to specific user groups, regardless of deployment and provisioning methods. This can be configured in the Limit Visibility section under Delivery Group in Citrix Studio, ensuring that the application is visible only to authorized users. More details can be found in the following documentation: Citrix Deployment Guide Group Policies: Create separate Group Policies for users who require Acrobat Pro and those who only need Acrobat Reader. This allows administrators to control settings and access permissions based on user roles. Custom Scripts: Use login scripts to check whether a user has a Pro license before launching the appropriate version of Acrobat. This can be added to user profiles to automate access control. More details are available here: Acrobat Enterprise Deployment Guide Managing Access via Adobe Admin Console: As you are currently using a Teams subscription, consider upgrading to an Enterprise subscription to gain access to Product Profiles. This feature allows you to manage access as follows: Assign Acrobat Pro users to a profile that includes a named-user license. Ensure other users remain in a profile without an assigned Acrobat Pro license so they can use Reader mode without login prompts. For detailed instructions, refer to: Managing Product Profiles Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @大吾5CDC, Thanks for reaching out. As checked, you have an active Teams subscription associated with the Adobe ID used to post this query. Since you have already tried different browsers, cleared cache, and used different networks, here are a few additional steps to troubleshoot the issue: Update Your Browser – Ensure your browser is updated to the latest version. Use Incognito Mode – Try accessing the Admin Console in a private browsing or incognito window. If it works, clearing your cache and cookies may resolve the issue. Disable Extensions – Temporarily disable ad blockers or script blockers to check if they are interfering with the Admin Console. Try a Different Device – If possible, log in from another computer to determine if the issue is specific to your device. Reset Browser Settings – Reset Chrome or Edge settings to default by navigating to Settings > Reset Settings. Check Firewall/Security Software – Some security tools may block scripts required for the Admin Console. Temporarily disable any antivirus, firewall, or endpoint protection software and test again. Ensure you are logging in with the correct account (e.g., work or school account instead of a personal Adobe ID). Verify that the required network domains for Adobe services are whitelisted in your network settings by referring to this guide: Adobe Network Endpoints. If the issue persists, check for any potential account or permission-related problems using the guidance in this article: Admin Console Access Issues. Please try these steps and let me know if the issue continues. I would be happy to assist further. Regards, ^AN ... View more

Hi @dominique_8321, Thank you for reaching out. After reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID used to post this query. Since you previously had access and are still receiving administrator-related emails, I recommend trying the following steps: Confirm that you are signing in with the correct workplace or school email associated with the Admin Console. When accessing the Admin Console, try signing in with the personal profile instead of the business profile. Since you have already tried multiple browsers and a different laptop, ensure there are no network restrictions or firewall settings affecting access. You may also try clearing your browser cache and cookies or using a different network to rule out any network-specific issues. Please try these steps and let us know if the issue persists. Regards, ^AN ... View more

Hi @DeanatGlobe,   You can fill out this consultation form, and our team will assist you in finding the best plan for your needs while addressing any questions regarding Firefly licensing.    Let us know if you need further assistance. Regards, ^AN ... View more

Hi @DeanatGlobe, Thank you for reaching out. I’m sorry to hear about your experience. I recommend filling out the form linked below, where Adobe's sales team can assist you in finding the best plan for your needs and address any questions regarding Firefly licensing. Adobe Sales Consultation Request Let me know if you need further assistance. Regards, ^AN ... View more

Hi @lindsay_5241,   Thanks for confirming. As this is an individual subscription, I am moving your query to a different community where experts will be better able to assist you with this issue. Let us know if you need any further guidance. Regards, ^AN ... View more

Hi @lindsay_5241, Thanks for reaching out. Upon checking, I see that you previously had an individual Acrobat and Illustrator plan associated with the Adobe ID used to post this query. However, both subscriptions have been canceled. If you had another plan associated with a different Adobe ID, please share the ID with me via personal message so I can assist you further. You can review this guide on how to send a personal message: How to Send a Personal Message. If you are looking to cancel an individual subscription, please follow the steps outlined in this guide: Cancel Your Subscription. For canceling a Teams or Enterprise subscription, you will need to raise a support case through the Admin Console. Please refer to this document for further guidance: Support and Expert Services.  Hope this helps. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @MashiIT, Thanks for reaching out. As mentioned in the previous message, please verify the installed Acrobat version. The update package will only work if the base version of Acrobat DC matches the required version for this update. To check the installed version, open Adobe Acrobat DC, go to Help > About Acrobat, and confirm the version. If the installed version does not match, you may need to install an earlier update before applying this one. You can refer to the following documentation for more details: https://adobe.ly/41Ic3qu Additionally, you can try creating a managed or self-serve package of the latest update from the Admin Console. After reviewing the Admin Console, I can confirm that the latest version is available for deployment. You may also consider enabling self-service policies in your environment. This will allow end users to install and update applications without requiring administrative rights. You can find more information here: https://adobe.ly/3DlJkzT Hope this helps. Let me know if you need any further assistance.   Regards, ^AN ... View more

Hi @scott_0809, Thank you for reaching out, and apologies for the delayed response. I have checked your account, and you have an active Enterprise plan associated with the Adobe ID used to post this query. It looks like users outside your company are encountering an "Error 404: Asset not found" alert when accepting an invite to a Creative Cloud Library shared from your corporate Enterprise account. For this issue, I recommend opening a support case through the Adobe Admin Console. Since your account is part of an Enterprise plan, please reach out to your IT administrator to open a case on your behalf: Contact Your Administrator. For guidance on submitting a support case, please refer to this document: https://adobe.ly/3FihDsl Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Andreas28059408tjbp, Thanks for reaching out, and sorry for the delayed response. Upon checking, I see that you have an active Teams plan associated with the Adobe ID used to post this query. If you are unable to access libraries, I recommend opening a support case through the Admin Console. Please reach out to your IT administrator to open a case on your behalf. You can find more details here: Contact Your Administrator. For instructions on how to open a case, please refer to this guide: Adobe Support for Teams. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Miss Carson, Thanks for reaching out. I have responded to your other post here. Please check. Where is the ADMINISTARTOR? - Adobe Community - 15200211   Regards, ^AN ... View more

Hi @Greenzen, Thanks for reaching out, and sorry for the delayed response. Upon checking, I see that you have an active Individual Creative Cloud plan associated with the Adobe ID used to post this query. You can view your invoice by following the steps outlined in this guide: View and Print Your Adobe Invoice. Additionally, please send me the invoice you received via personal message so I can verify its authenticity. You can review this guide on how to send a personal message: How to Send a Personal Message in the Adobe Community.   Let me know if you need any further assistance.  Regards, ^AN ... View more

Hi @Miss Carson, Thanks for reaching out. I have responded to your other post here. Please check. Where is the ADMINISTARTOR? - Adobe Community - 15200211 Regards, ^AN ... View more

Hi @Miss Carson, Thanks for reaching out, and sorry for the delayed response. Upon checking, I am unable to find an active subscription associated with the Adobe ID used to post this query. Could you please share the Adobe ID linked to your subscription via a personal message so I can assist you further? You can refer to this guide on how to send a personal message: Adobe Community Guide. If you have a Teams or Enterprise subscription associated with a different Adobe ID, please try the following steps to access Adobe apps: Check If You Are Logged in with the Correct Adobe ID Users sometimes log in with a different email address (e.g., personal instead of work or school). Try logging out and signing in again using the correct Adobe ID. Verify Your Subscription Status If you previously had access but no longer do, your subscription may have expired, or your organization may have removed your access. You can check your plan details in the Adobe Account Portal. Check for Admin Access Issues If you are still prompted to contact your administrator, refer to this guide to verify if you can see your admin details: Contacting Your Administrator. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @kent_1425, Thank you for reaching out. I have checked your account, and you have an active Teams subscription associated with the Adobe ID used to post this query. For this issue, I recommend raising a support case with Adobe. Please follow the steps outlined in this guide to submit a request: Adobe Support for Teams. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Joeboyd1, @Accessibility Experts, Thank you for reaching out, and I apologize for the delayed response. @Joeboyd1 – I have checked your account and see that you previously had an individual Photography Plan associated with the Adobe ID used for this inquiry. The cancellation process is already in progress. If you need to cancel an individual plan manually, please follow the steps outlined in this guide: Cancel your Adobe subscription. @Accessibility Experts – If you are looking to cancel a Teams plan, please submit a support request through the Adobe Admin Console. You can find instructions on how to do this here: Submit a support case. I hope this helps! Let me know if you have any further questions. Regards, ^AN ... View more

Hi @Romain3804492385fb, Thank you for reaching out. Apologies for the delayed response. Could you please provide more details about the issue you are experiencing so that we can assist you more effectively? Regards, ^AN ... View more

Hi @MashiIT, Thank you for reaching out, and I apologize for the delayed response. Based on your issue, it appears that the update package is unable to recognize Acrobat for the update. Please try the following steps to resolve this: Verify the installed Acrobat version The update package will only work if the base version of Acrobat DC matches the required version for this update. Open Adobe Acrobat DC, go to Help > About Acrobat, and check the installed version. If the installed version does not match, you may need to install an earlier update first before applying this one. Download a fresh copy of the update package Corrupted .dmg or .pkg files can cause issues during installation. Try re-downloading the updater from Adobe’s official site and attempt the installation again. Check installation type If Acrobat DC was installed via Creative Cloud Desktop, updates should be managed through Creative Cloud rather than using a standalone updater. If Acrobat was installed as part of an enterprise deployment, ensure you are using the correct update method. Use flat packages for installation If the issue persists, consider using flat packages to install Acrobat and apply the update. You can find more details here: https://adobe.ly/43ztSdY Clean uninstall and reinstall If none of the above steps work, try performing a clean removal of all Adobe apps: Use the Adobe CC Cleaner Tool to remove Acrobat and other Adobe applications. Restart the machine. Reinstall Acrobat DC from Creative Cloud Desktop or the enterprise deployment package. You can find the CC Cleaner tool and detailed steps here: https://adobe.ly/43vyDVW Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @jameso32010578, Thank you for reaching out, and apologies for the delayed response. As you mentioned, the end user has a Creative Cloud All Apps license assigned via Federated ID and can access other apps, but Acrobat Pro is displaying an expiration message. Please try the following steps to resolve the issue: Sign-in Verification Ensure the user is signing in with the correct Federated ID (institutional email) and not a personal Adobe ID. Have them sign out of the Creative Cloud Desktop app, restart the computer, and sign back in. Clear Adobe Credentials Open the Credential Manager on the user's computer and remove any Adobe-related credentials to clear cached authentication data. Delete Licensing Cache Navigate to C:/Program Files (x86)/Common Files/Adobe and delete the contents of the SLCache folder. Go to C:/ProgramData (hidden folder)/Adobe and remove the contents of the SLStore folder. Further Troubleshooting Follow the steps outlined in this article to address any licensing issues: Adobe License Issues. Since the error indicates an expired license, refer to this guide for resolving trial or license expiration messages: Resolve License Expired Errors. Network Configuration If the user is on a school network, ensure that the required Adobe endpoints are whitelisted: Adobe Network Endpoints. Reinstallation Using the Adobe Cleaner Tool If the issue persists, uninstall all Adobe applications using the Adobe CC Cleaner Tool, restart the computer, and reinstall the Creative Cloud Desktop app: CC Cleaner Tool for Enterprise Users. Hope this helps. Let me know if need further assistance. Regards, ^AN ... View more

Hi @jack_9795, Thank you for reaching out, and I apologize for the delayed response. Upon checking, I am unable to find an active subscription associated with the Adobe ID used to post this query. Could you please share the Adobe ID linked to the subscription with me via a personal message so I can assist you further? You can refer to this guide on how to send a personal message: How to send a personal message in the community. If you have a Teams or Enterprise subscription and you are unable to access your subscription, I recommend reaching out to our support team for a faster resolution: Adobe Enterprise Support. Hope this helps. let me know if you have any further questions. Regards, ^AN ... View more

Hi @Tranquil_Zest5383, Thanks for reaching out. As checked, you have an active Teams plan associated with the Adobe ID used to post this query. As a system administrator, you have flexibility with license management. Here's how it works: Managing Licenses During the Renewal Window The renewal window opens 30 days before the renewal date, during which Adobe will send an email with details about products, quantities, and pricing. Any adjustments made, such as adding or removing licenses, will take effect on the renewal date. After renewal, there is a 30-day grace period to make additional changes. To view renewal details, sign in to the Admin Console, navigate to the Account tab, and click "View details" under the Renewal section to review or update your plan. For more information, refer to the documentation: Adobe Business Renewals. Managing Licenses Outside the Renewal Window To cancel additional licenses outside the renewal window, contact Adobe Support through the Admin Console. More details can be found here: Support for Teams. Please note that an Early Termination Fee (ETF) may apply. For more details, visit Adobe Subscription Terms. As you are outside your renewal window, an ETF fee will be charged.   Hope this helps. Let me know if you have any further questions. Regards, ^AN ... View more

Hi @Generous_magnificence8780, Thank you for reaching out. Could you please provide more details about the issue you are experiencing? This will help us assist you more effectively. Regards, ^AN ... View more

Hi @anwar_4884,   Thank you for reaching out, and I’m sorry to hear about the ongoing issue. Since the Adobe Admin Console works fine on another computer, the problem may be system-specific. To assist you better, could you provide more details on the issue? For example: Are you encountering any error messages? Which browser and operating system are you using? Have you tried clearing your browser cache and cookies or using a different browser or incognito mode? Are there any network restrictions or firewall settings that could be affecting access? Here are a few troubleshooting steps you might find helpful: Browser troubleshooting: Update your browser to the latest version. Try using a private browsing or incognito window to ensure cached information or cookies are not causing the issue. Clear your cache and cookies if incognito mode works. Disable any ad blockers or scripts temporarily to see if they are interfering. Network and environment check: Check your network settings to ensure there are no proxy, firewall, or network restrictions that might be affecting the Admin Console. Try accessing the Admin Console from a different network to rule out network-specific issues. Review this documentation for potential error solutions: Adobe Enterprise Troubleshooting. Account and permissions: Ensure you are logging in with the correct account, such as a school or company account instead of a personal Adobe ID, if you have multiple Adobe IDs. Verify that the required network domains for Adobe services are whitelisted in your network settings by referring to this guide: Adobe Network Endpoints. Please try these steps and let me know if the issue persists. I would be happy to assist further. Regards, ^AN ... View more

Hi @txt_7851, Thank you for reaching out, and I apologize for the delayed response. Upon checking, I am unable to find any active subscription associated with the Adobe ID you used to post this query. Could you please send me the Adobe ID linked to your subscription via a personal message? This will allow me to assist you further. For instructions on how to send a personal message, refer to this link: How to Send a Personal Message. Looking forward to your response. Regards, ^AN ... View more

Hi @yael_9564,   Thanks for reaching out. Sorry for the delay in response.   I have responded to your personal message. Please check. Regards, ^AN ... View more

Hi @yael_9564,   Thanks for reaching out. I checked and couldn't find an active subscription associated with the Adobe ID you used to post this query. Could you please share the Adobe ID linked to your subscription with me via personal message so I can assist you further? You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Community. Looking forward to your response. Regards, ^AN ... View more