Hi there    Thanks for reporting this. I understand why this would feel concerning.   Adobe typically sends verification codes from short codes or official email addresses, not from local phone numbers like the one you mentioned. It’s unusual for a Tanzanian number to be used, so we recommend not trusting or using codes from such sources in the future.    To check for any suspicious activity, go to (https://adobe.ly/440jbjh),  Under “Active sessions”, Check for the devices and browsers you're signed in to are listed below. If you see unfamiliar devices or locations, click "End session" and then change your password.   Since you’ve already changed your password and enabled two-factor authentication , that’s great and definitely the right step. Be cautious with links or codes coming from numbers or emails that don’t seem official.     ... View more

Hi there,    Hope you are doing well and thanks for reaching out.   This issue is reported to our engineering team and they are actively working on it.   While we do not have any fixed time-line yet. We will keep you updated as soon as we get more information to share.    Thanks for your understanding. ... View more

Hi there    Hope you are doing well and thanks for reaching out and sharing your observation.   You may also share your feedback directly with the product development team here https://adobe.ly/4l1dEQf for their consideration. ... View more

Hi there, Hope you're doing well, and thanks for reaching out. We are sorry for the trouble. I checked your Adobe account and can see that you have a subscription for the AI Assistant.   You can use the free Acrobat Reader mobile app to view, read, highlight, and print PDF files.   Since you're seeing a message asking you to subscribe, could you let us know the exact steps you're following to print the file? The popup usually appears when someone tries to use a paid feature by mistake.   Also, please make sure you're using the latest version of the app. Try updating it from the App Store or Play Store and restart your device to see if that helps.   You can also check this help page for more info:https://adobe.ly/4kFsAnD   Let us know how it goes! ... View more

Hi there    Hope you are doing well and thanks for reaching out.    Would you mind sharing the version of the Adobe Scan app and the OS you are using? To check the version tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on App/Play Store and reboot the device once and check.    Let us know how it goes. ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry to hear about the issue you are experiencing while exporting PDF.   I have checked your Adobe account and found that you have an active Adobe Acrobat Export PDF subscription.  Adobe Acrobat Export PDF is an Acrobat online service, You can also use the free Acrobat Reader desktop app to Export PDF. The app uses the Acrobat Export PDF online service in the background.   As described, you were able to export PDF online and not while using the application. Would you mind sharing the version of the Acrobat Reader application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20521. Go to Help > Check for updates and reboot the computer once and check.   Also, check the help page https://adobe.ly/3SO46MA  ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry to hear about the issue you are experiencing with the Scanned files.   Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data. To prevent this, regularly back up your files and ensure you’re using the correct account for storage Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage. Note: make sure you are using the correct account under the same email when sign-in Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.   For more information, please check the help pages listed below and see if that works: - https://adobe.ly/3ZtFmgj  - https://adobe.ly/4kDc7QF      ... View more

Hi there    Hope you are doing well. We appreciate you, sharing your observation and the feedback. You may also share the feedback directly with the product team here https://adobe.ly/4l0vmn1 for their consideration and future implementation.  ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry for the trouble.   Would you mind sharing if this is an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.    What is the version of the Acrobat Application and the OS you are using? Go to Help > About Acrobat and try updating the app from the Help menu > check for updates and reboot the device once and see if that works.    If it still doesn't work, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation. ... View more

Hi there    Hope you are doing well and thanks for reaching out.    Adobe Acrobat Reader doesn’t offer a built-in setting to lock or hide individual Preferences menus (like Spelling), If you’re deploying Reader across devices, Adobe’s Customization Wizard allows pre-configuration of settings and deployment of locked configurations.   For more information, please check the help page: https://adobe.ly/3Tj4N0r;     ... View more

Hi there, Hope you're doing well, and thank you for reaching out. I checked your Adobe account and noticed that you currently have active subscriptions for Acrobat Pro and AI Assistant, along with a cancelled Acrobat Premium plan that was originally purchased through Apple. If your query is regarding the Acrobat Premium subscription, we recommend reaching out to Apple Support directly, as the purchase was made via Apple and we have limited access to this subscription.     ... View more

Hi there    To protect the intellectual property (IP) of a document online, several strategies can be employed. Like Watermarking (https://adobe.ly/3HU2MFu) , and using Digital Rights Management (DRM) to restrict access and use.   You may also share your feedback with the development team here: https://adobe.ly/4jM8WEW for their consideration and future implementation.     ... View more

Hi there    Hope you are doing well and sorry for the trouble.    I have checked your Adobe account and unable to find any active/paid plan. If you have used a different Adobe ID (Email) for subscribing, please share it with us via private message so we can check it further.     ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry to hear that you are unable to login to Adobe Scan app and tried some trouble shooting steps with no luck.   As mentioned, you are able to log in to the Acrobat Reader app but not the Adobe Scan app. Please check for any pending/missing updates, try updating the Adobe Scan app to the latest version available on the App Store, reboot the device once, and see if that works.   If it still doesn't work, please go to https://adobe.ly/3SKkPjV and login with your Adobe credentials and check for the scanned files under the 'Scans' header and try to download it to your device locally and open with Acrobat Mobile app. Additionally, you may also download all the scanned files to your device locally as a backup before removing the Scan app from your device and redownloading it from the App Store.   For future reference and self help please check the help page https://adobe.ly/4l5HvY4  ... View more

Hi there    Hope you are doing well and thanks for sharing the details.    Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data. To prevent this, regularly back up your files and ensure you’re using the correct account for storage Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage. Note: make sure you are using the correct account under the same email when sign-in Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.   For more information please check the help articles listed below and see if that works: - https://adobe.ly/4dXIuHp  - https://adobe.ly/401hP6D   Let us know how it goes.     ... View more

Hi there    Hope you are doing well and we are sorry to hear that you are still experiencing the issue.    Would you mind sharing the version of the Adobe Scan app you are using? Tap on the profile icon > About Adobe Scan and make sure its updated to the latest version available on the App/Play Store and reboot the device once.   If you are trying to open the PDF file on web, try downloading it to your mobile device locally and then try again to open it and check.    If it still doesn't work, please share the sample PDF file so we can check it at our end.     ... View more

Hi there    Hope you are doing well and thanks for reaching out.    Have you tried the steps shared in the previous response? Also, you may share your feedback with the development team here https://adobe.ly/3ZrcfdC  for their consideration.     ... View more

Hi there,    Hope you are doing well, I have checked your Adobe account and found that you have recently purchased an Acrobat Pro subscription, which can be used on a Desktop. To download the application, please use the direct link: https://adobe.ly/4420yeT;    To know more about Acrobat Pro, please check the help page: https://adobe.ly/4l6XncR  ... View more

Hi there    Hope you are doing well and sorry for the trouble you are experiencing while reading the PDF files.    What happens when you try to open PDF files via the Acrobat Reader mobile app? Do you get an error message? If yes, please share a screenshot for more clarity.   Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and see if that works.   What is the version of the Acrobat Mobile app and the OS you are using? Tap on the profile icon > About Acrobat and try updating the app to the latest version available on the App/Play Store and reboot the device once.         ... View more

Hi there    Hope you are doing well and thanks for reaching out.    You can change your primary email address on your Adobe account page if you plan to switch to a new one or update your current email. Take the steps shared here https://adobe.ly/3HxBBQZ  to change your email address.   Let us know if you experience any trouble and need more help.     ... View more

Hi there    Hope you are doing well and sorry for the trouble you are experiencing while combining the photo files.    Is this an issue with a particular image file or with all the files? Please try with different files and check.   Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.   Also try updating the app to the latest version available on Play Store and reboot the device once and see if that works.     ... View more

Hi there    Hope you are doing well.    Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.     ... View more

Hi there    Hope you are doing well and thanks for reaching out.    Acrobat Premium is a mobile subscription, specifically designed for mobile devices. It can not be used on a desktop. For more information, please check the help page  https://adobe.ly/4dYhGGP      ... View more

Hi there    Hope you are doing well and thanks for reaching out    The Acrobat Reader mobile application is a freeware app used to read, view, fill out, sign, and annotate PDF files. As described, it shows you a 7-day trial. Could you please share a screenshot of the issue for more clarity? Are you trying to access the Premium tools?   For more details about Acrobat Reader mobile app please check the help page: https://adobe.ly/4kxMgcX      ... View more

Hi there    Hope you are doing well and thanks for reaching out.    I have checked your Adobe account and unable to track any active/paid plan for Adobe Acrobat. If you may have used a different Adobe ID please share it via Private Message so we can track it further for you.      ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.   The PDF Shell component in Acrobat and Acrobat Reader allows you to see the thumbnails of PDF documents in Windows explorer, on both 64-bit and 32-bit versions of Windows. By default, this feature is OFF. You can enable it using a specific setting available in the preferences.     Open Acrobat or Acrobat Reader. Select the hamburger menu   > Preferences. In the Preferences dialog box, choose General in the Categories list, and then select the Enable PDF thumbnail previews in Windows Explorer check box.   Click OK.   Wait for a few seconds while Acrobat is configured to show thumbnail previews in Windows Explorer.   Note: If you don't see the Enable PDF thumbnail previews in Windows Explorer checkbox, update your Acrobat or Acrobat Reader to the latest version. To automatically update from the product, choose Help > Check for updates and then follow the steps in the Updater window to download and install the latest updates.   For more information please check the help page https://adobe.ly/4kV0eFr      ... View more

Hi there    Hope you are doing well and thanks for reaching out.    Please check the correct answer marked in the similar discussion here (https://adobe.ly/4jD4sQX) and see if that works.     ... View more

Hi there    Hope you are doing well and thanks for reaching out.    The opacity slider is right below the color palette in the highlight tool as shown in the screenshot attached below for reference:     Let us know if you experience any trouble and need more help.     ... View more

Hi there    Hope you are doing well and thanks for reaching out. We are sorry to hear that you are experiencing issues with copy/paste of text comments.   What happens when you try to copy/paste text comments? Do you get any error message? If yes, please share the screenshot of the same for more clarity.   Is this an issue with a particular PDF file or with all the PDFs? Please try with different PDF files and check.   What is the version of the Acrobat application and the OS you are using? To check the version of the app go to Help > About Acrobat and make sure its updated to the latest version 25.01.20521 go to Help > Check for updates and reboot the computer once and see if that works.    To know more about copy content from pdf files, please check the help page https://adobe.ly/3FKx78S  ... View more

Hi there    Hope you are doing well and sorry for the late reply.   You can get documents signed by others using the Fill and Sign tool, which relies on cloud services provided by Adobe Acrobat Sign. It lets signers quickly sign agreements from anywhere using a web browser or mobile device. Signers are not required to purchase any Adobe product to sign the agreements. https://adobe.ly/3Fr6GoP    Please share screenshots or a screen recording if your signers are unable to view/sign documents, so we can get this checked further.       ... View more