This Problem still exist.  Please help. We need a update/patch. ... View more

Hello @Rishabh_Tiwari  Unfortunately, this is not a very satisfactory answer and has more the appearance of simply waving our team off. As I said, the error does not occur on one machine. Our whole team is affected and Wifi is not an option. The data is just too big for that.   Since this issue ONLY occurs with Adobe XD, it is a software technical bug that should be fixed via an update.   I also find it unacceptable that your answer here was marked as a "correct answer". Because neither our problem has been solved nor we can continue to work.   If we have to, we feel forced to open a new ticket about this problem. ... View more

Hello @Rishabh_Tiwari    Just clarification because I think it could be misunderstood. Each person in our 20 man team has their own USB-C hub. However, all of them are identical. It's not like everyone is using the same one.   ... View more

Hello @Rishabh_Tiwari   As mentioned in , our entire team of 20 is using the following USB-C hub.   https://www.amazon.de/UGREEN-Ethernet-microSD-Kompatibel-MacBook/dp/B093FKT9BF/ref=sr_1_4?__mk_de_DE=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=341VCBVB5WJJ6&keywords=usb+c+hub+ugreen&sprefix=usb+c+hub+ugreen%2Caps%2C98&sr=8-4   This has been professionally installed by our IT and no other program (including the other Adobe apps) is having this problem. Only Ethernet, the display and the power supply are connected in this USB-C hub. The USB-C hub can be ruled out as a source of error, since no other program causes this problem. Only with Adobe XD. The problem does not exist via Wifi. Since launching Adobe XD does not affect the Wifi connection. As soon as Adobe XD starts, the Ethernet connection is lost. Something seems to be wrong on the software side, as Adobe XD is clearly causing the problem.   Thanks for the support. ... View more

Hello @Rishabh_Tiwari  I quit Adobe XD exactly as you described with the key combination CMD+Q. ... View more

Hi @Rishabh_Tiwari  attached a wetransfer link to the video.   Link: https://we.tl/t-KKsKWHDhwC   ... View more

Hello @Rishabh_Tiwari  thanks again for your answer. I tried it as described and still the connection is not re-established. Even if I open a new instance of Adobe XD and close the old one, the connection is not re-established.   Attached is a screen capture of this: https://assets.jab.de/content/screencast.mov   ... View more

Hello @Rishabh_Tiwari    Thank you very much for your suggested solution. As described, we have checked if a device is shown as "connected". This is not the case. No device is displayed in our case. Nevertheless I tried to execute your terminal command. Unfortunately this did not work. Enclosed I send you a screenshot.   We are shown that the command -n is not found. Do you have another suggested solution or a new message from the Enticklunhg team regarding a patch? Many greetings, ... View more

Hello @Rishabh_Tiwari    Thank you very much for your suggested solution. As described, we have checked if a device is shown as "connected". This is not the case. No device is displayed in our case. Nevertheless I tried to execute your terminal command. Unfortunately this did not work. Enclosed I send you a screenshot. We are shown that the command -n is not found. Do you have another suggested solution or a new message from the Enticklunhg team regarding a patch? Many greetings, ... View more

Hi @Rishabh_Tiwari  thank you very much for your answer. Enclosed I send you the log data. For security I have created two. 1. file: AdobeLogs_20220623_170414_470-mac-GS.zxp 2. file: AdobeLogs_20220623_171157_511-mac-GS.zxp Additionally, I'm sending you a link of a screen capture during the log here. Please don't be surprised, these logs were created on my work colleague's MacBook. As previously mentioned, our entire team is affected. Link: https://we.tl/t-v8JbwVg9Ju Thank you very much for a help! ... View more

Hi @BillBiwer   I am experiencing exactly the same behavior. As soon as Adobe XD starts, my MacBook loses the Ethernet connection. It must be related to Adobe XD, because no other program causes this problem. Neither Adobe Photoshop, nor Adobe Illustrator or any of the other programs. I hope to find a solution here, as my whole team is currently unable to work with Adobe XD. ... View more

Hi @Rishabh_Tiwari  thank you very much for your help. The devices of our team are always kept up to date.   The problem occurs on different macOS versions. Big Sur 11.6.5 and Monterey 12.4 have this problem. We could reproduce it on Intel-based and also M1-based MacBooks. 2. the problem occurs as soon as Adobe XD starts. It doesn't matter if we open a file from Adobe Cloud, if it is saved locally or if we simply create a new file. As soon as Adobe XD is "active", the network connection via Ethernet is interrupted and cannot be restored until Adobe XD is terminated. 3. the problem occurs every time. Currently, we can no longer work with Adobe XD at all, as the error occurs 100% of the time. 4. only the most necessary devices are connected to our MacBooks. This includes the power supply, the Ethernet cable and a display. We can exclude the display as well as the power supply as the source of the error, since the problem also occurs when they are not connected. Yes, the problem also occurs in safe mode. Exactly the same pattern. The Ethernet connection breaks immediately when Adobe XD is started. And only with Adobe XD. Not with any other program. In our team alone, there are 20 computers that are currently unable to continue working with Adobe XD. And here in the forum are many more people who are struggling with the same problems. Therefore we assume very strongly that it is a software bug of Adobe XD. We would like to continue to use Adobe CC in the future, but if we don't find a solution to this, we will have to find another software solution, because it is taking on business-damaging proportions. Thanks for your help! Many greetings, ... View more

Hi, Thank you very much for your quick reply. We are all using the latest version of Adobe XD. We always make sure we are up to date. To be on the safe side, we also tried the older version XD (50.0.12). But unfortunately it didn't work there either.   We already had the idea that it could be due to the Intel-based MacBooks. But we could quickly rule out this assumption, since even our M1 MacBooks have to struggle with the same problems.   Here a Video of the problem: https://www.veed.io/view/eb25dd42-4b27-4042-a9a2-43a678dea9cd?sharingWidget=true ... View more

Hi, Our company has upgraded all MacBooks to the following USB-C hub. This problem does not appear with any other Adobe program. Only with Adobe XD. It must be a software bug, we have tried other USB-C hubs and they all have the exact same error.   https://www.amazon.de/UGREEN-Ethernet-microSD-Kompatibel-MacBook/dp/B093FKT9BF/ref=sr_1_3?__mk_de_DE=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=2OXMX0H1Q9G43&keywords=ugreen+usb+c+hub&sprefix=ugreen+usb+c+hub%2Caps%2C75&sr=8-3 ... View more

Same problem in this ticket as well: https://community.adobe.com/t5/adobe-xd-discussions/launching-adobe-xd-kills-ethernet-connection/td-p/13016795 ... View more

Hi @Rishabh_Tiwari , Is there a solution to this? Please help us to find a solution. Thank you ... View more

Attached is a screen capture of the problem:   https://www.veed.io/view/978f47b8-a04c-401e-859d-664201097586?sharingWidget=true ... View more

Hi dear Adobe Community, My team and I have the problem that as soon as Adobe XD is started the Ethernet connection is cut. We have tried various adapters and apps and have come to the conclusion that it is Adobe XD. As long as Adobe XD is active, we are no longer able to connect to the Internet via Ethernet. Since it really affects our entire design team of about 20 people, I'm hoping for some help from Adobe here.   The following threads describe the same problem.   https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/td-p/12767381 https://community.adobe.com/t5/adobe-xd-discussions/compatibility-issue-with-ax88179a/m-p/12940450 https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/m-p/8728827   Any help is appreciated.   Im using macOS 11.6.5 (20G527) and Adobe XD 51.0.12 (lastest Version) ... View more

My team and I all have the same problem. Is there a solution to this? ... View more