HARSHIKA_VERMA
Adobe Employee
HARSHIKA_VERMA
Adobe Employee
Activity
19 hours ago
Hello,
NEW EVENT ALERT!! Introducing a new community event -> Collectively Creative with Capoor - Exploring creative journeys, one story at a time.
A new monthly designer showcase series spotlighting creativity from within our own community. Each month, one designer will take us behind the scenes of a project they're proud of—sharing the thought process, design decisions, tools, and workflow that brought their idea to life. We’re kicking off the event with: Valdair Leonardo Sgarbossa, Adobe Illustrator’s prerelease member, who will walk us through “How do you go from a blank artboard in Illustrator to a visual that wraps around a building or commands attention in a crowded event space!”, offering a rare peek into their creative journey.
Whether you're a designer, a curious creative, or someone who appreciates the craft behind good design, this is for you.
Let’s get inspired. Let’s learn from each other. Let’s be Collectively Creative!
Collectively Creative with Capoor June 19th, 8-9 AM PST
Register here
Have questions? Click 'Reply' below to ask.
Click 'Follow' below to bookmark this post for easy reference.
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Jun 06, 2025
09:57 AM
Hi thiet ke vui ve
We are sorry to hear you are unable to open the file. Would you mind telling us the version of Illustrator installed on your machine, and also sharing the details of your operating system? Have you recently started experiencing this issue? You may try signing out of the Creative Cloud Desktop app, restarting the machine, signing back into Creative Cloud Desktop, and launching Illustrator.
Let us know if that helps. We would be happy to assist you further.
Thanks,
Harshika
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Jun 06, 2025
09:51 AM
Hi there, Thank you for reaching out and sharing your suggestion. Would you mind posting the idea on UserVoice for the product team's attention and sharing the link with us here so that our future customers can upvote the request if they are looking for a similar workflow? Meanwhile, I am also keeping this discussion open for our expert's suggestions.
Thanks,
Harshika
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Jun 04, 2025
09:09 AM
Hi Grundoon Groundhog, Thanks for sharing the info. It looks like the issue is resolved for you. Please let us know if you need further assistance from us.
We would be happy to assist further.
Thanks,
Harshika
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Jun 04, 2025
09:01 AM
Hi Florence Lucia_Maran9724
Hope you're doing well!
We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika ^HV
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Jun 04, 2025
08:54 AM
1 Upvote
Hi Thomas, We completely understand your frustration, and thanks for sharing your feedback on the bug reporting system. We'll work towards it. While UserVoice is the official channel monitored by our product team, you can definitely report a bug here: https://adobe.ly/4kxhe54. If you're able to identify the steps to reproduce the bug, please do share them here. In the meantime, if you decide to post on UserVoice, feel free to share the link with us—we’ll do our best to bring it to the attention of the relevant team. Also, have you had a chance to share the Book file with our expert, Rob? Thanks again for your patience and feedback.
Thanks,
Harshika
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Jun 04, 2025
08:43 AM
Hi @tbledsoe, Hope you're doing well!
We would like to follow up on your issue. Were you able to resolve it using the suggestions provided by our experts in the post?
Please let us know if you need any further assistance. Also, if a particular solution worked for you, we’d appreciate it if you could share it here to help others who might face a similar issue in the future.
Thanks, Harshika
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Jun 04, 2025
08:15 AM
Hi NLFlowers, Thanks for submitting the request. Could you please share the UserVoice link here as well? This will help others who are interested in the same feature to track its progress and upvote the idea. Thanks,
Harshika
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Jun 04, 2025
08:10 AM
Hi there,
We're sorry to hear you are experiencing Illustrator slowness issues on your new Mac. In addition to what our experts have said, could you please also try the steps suggested in this article: https://adobe.ly/4dMsTu5, and let us know if that helps? We will be happy to assist you further.
Thanks,
Harshika
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Jun 04, 2025
07:26 AM
Hi All, Thank you for your patience. As rightly mentioned by our expert, the fix for this issue is available in the InDesign PreRelease build(v20.4.0.025) and above. Please check if the issue is now resolved.
Go to: Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category(Refer to “Prerelease_CreativeCloud.png” for reference)
Please apply to the InDesign PreRelease in case you don’t have access to the InDesign PreRelease build – https://adobe.ly/43vbhzm
If you still encounter any issues, please drop a mail to sharewithID@adobe.com Note: I am also merging this post with the main post for better tracking of all the impacted customers.
Thanks,
Harshika
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Jun 04, 2025
07:09 AM
Awesome. Glad to hear your issue is resolved and thanks for confirmation. Please feel free to reach out to us for any assistance in the future.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
11:04 AM
Glad to hear you were able to resolve the issue and thanks for sharing the solution that worked for you.
Thanks,
Harshika
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May 30, 2025
07:52 AM
Perfect. Please let us know how it goes. We will be awaiting your response.
Thanks,
Harshika
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May 30, 2025
07:06 AM
Hi All, We are sorry for the bad experience. Would you mind trying the steps suggested in this article: https://adobe.ly/4jvhujJ and let us know if that resolves the issue?
We will try our best to help you.
Thanks,
Harshika
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May 30, 2025
06:11 AM
Hi isabel_0060, Sorry for the trouble. It looks like you're experiencing a similar issue mentioned here: https://adobe.ly/3ZIDDnk. If yes, would you mind upvoting the page and adding your comment for better visibility, and we will make sure to share the same with the product team for improvements?
Thanks,
Harshika
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May 30, 2025
05:55 AM
Yes. Thank you, this is the expected screen when you open a New File. Please let us know if this helps. Thanks,
Harshika
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May 30, 2025
05:22 AM
Awesome. Glad to hear that the issue is resolved, and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any assistance. We would be happy to assist you.
Thanks,
Harshika
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May 30, 2025
05:18 AM
Thanks for trying the suggestion. Would you mind checking the issue in safe mode and see if this works? You may try creating a new user admin account on your machine and see if the issue persists.
We would be happy to assist you further.
Thanks,
Harshika
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May 30, 2025
05:07 AM
Sure. Please let us know how it works after trying the suggestion shared by Anubhav.
Thanks,
Harshika
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May 30, 2025
04:32 AM
Hi marcon90139069,
We understand how frustrating it could be and apologize for the loss. Would you mind sending us the affected file here: Grp-idfile@adobe.com, or you can also send me the file via private message?
We will try our best to help.
Thanks,
Harshika
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May 30, 2025
04:04 AM
Thank you for sharing the information. Please let us know if it works after resetting the font cache. Please also tell us if the issue appears only with the Illustrator app or with any other Adobe app like Photoshop or InDesign. We look forward to your response.
Thanks,
Harshika
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May 30, 2025
03:54 AM
Hi alastairplattSF, Sorry to hear you are experiencing issues with Smart Guides. Would you mind creating a short video explaining the issue for better understanding? Please share the exact version of Illustrator installed on your Windows machine We would love to investigate the issue.
Thanks,
Harshika
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May 30, 2025
03:46 AM
Hi Aleare Works,
We understand how frustrating it could be, and we apologize for the inconvenience. Would you mind telling us if you get any error message when Illustrator crashes? Please share the version of Illustrator installed on your machine and the details of your operating system. Does that happen with all files you're saving? Have you submitted the crash report?
We will try our best to investigate the issue and help you resolve it.
Thanks,
Harshika
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May 30, 2025
02:49 AM
Hi grit&pixel, Thanks for reaching out. Yes, the issue is resolved with the 19.5.3 and above release. Please let us know if you are still experiencing the issue after updating. We will be happy to assist you further.
Thanks,
Harshika
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May 30, 2025
02:41 AM
Hi @Stephanie26638458z5ja,
Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
02:26 AM
Hi @jay_9092, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue by following the expert advice? Please feel free to update the discussion if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
02:23 AM
Hi @garethirwin1234,
Hope you're doing well! We would like to follow up on your issue. Are you able to resolve it? Please let us know if you need further assistance.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
02:20 AM
Hi @Tubbsdad, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
02:18 AM
Hi @C_Nastea2041, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the post with the solution that worked for you or if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika
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May 30, 2025
01:30 AM
Hi All,
Sorry for the trouble you're experiencing. I found a similar bug raised on the UserVoice page: https://adobe.ly/4jpyRlC; If it's same, would you mind upvoting the uservoice and add your comments. Meanwhile, we're checking with the team about the status of this bug.
Thanks,
Harshika
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