Activity
Aug 03, 2025
use a different browser. a mobile phone's browser with wifi disabled is most likely to succeed.
also, make sure no payment problem is shown on your account, https://account.adobe.com
... View more
Aug 03, 2025
you could retry another support person.
... View more
Aug 03, 2025
uninstall every cc app you want to uninstall, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
... View more
Aug 03, 2025
@Anastasia Maree
the answer's above (too).
... View more
Aug 03, 2025
that won't work because the computer will be detected as not the same as the one with activation.
... View more
Aug 03, 2025
what photoshop version and what changed between it being able to open not being able to open.
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Aug 03, 2025
@jeimy_2037
check your account, https://account.adobe.com what's it show?
... View more
Aug 03, 2025
that's no longer possible.
... View more
Aug 03, 2025
@Grey_Wulf
https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop">
... View more
Aug 03, 2025
there's no way to i crease available activation s other than using a computer with a current activation. and that's just the start of the requirements. so, if that starting point is impossible, it's impossible to eliminate an excess activation count message.
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from account, payment and plan">
... View more
Aug 03, 2025
i don't see that. adobe updates are about like ms updates.
anyway, why are you waiting for updates. ie , do something other than watch how long it takes.
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop">
... View more
Aug 03, 2025
there shouldn't be anything more than a refund for the first payment.
what was your trial subscription start date as shown by the start confirmation email?
what was your cancellation date as shown by the cancellation confirmation email?
... View more
Aug 03, 2025
does that macbook meet specs, https://helpx.adobe.com/creative-cloud/system-requirements.html
... View more
Aug 03, 2025
and thank you again for that additional info.
... View more
Aug 03, 2025
thanks for confirming the correct answer.
... View more
Aug 03, 2025
you're supposed to keep track of your own trials and subscriptions.
what was your start date and have you cancelled that trial subscription?
... View more
Aug 03, 2025
i can just say adobe's software has been a prime target for cracks so adobe security is what it is probably blocking legitimate owners.
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
... View more
Aug 03, 2025
you won't get your license back. you'd be using repeated 30 day trials with a vpn.
... View more
Aug 03, 2025
the pus your os is too old. can you update it?
... View more
Aug 03, 2025
i understand. there's just not going to be an easy way to do that.
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop">
... View more
Aug 03, 2025
check if you meet current ps specs
https://helpx.adobe.com/creative-cloud/system-requirements.html
... View more
Aug 03, 2025
better check if your computer even meets the minimum specs, https://helpx.adobe.com/creative-cloud/system-requirements.html
... View more
Aug 03, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Aug 03, 2025
those other years predate adobe's subscription model which was touted (by adobe) for promoting more frequent improvements/updates for all adobe apps, not just animate.
... View more