
Ian Lyons
Community Expert
Ian Lyons
Community Expert
Activity
‎Jun 11, 2025
01:57 AM
@Akshay36431360ld58
This thread relates to LrC 13.x. Since we're now at 14.3 and nearly a year on from when the thread started, then it's likely that your issue is unrelated. Please start a new thread and make sure you include:
1. The camera used to capture the videos
2. Your System Info. You can obtain this from the LrC Help > System Info menu item. Note the Copy button at top right corner of System Info dialog. Use this button to capture the information, then paste into your post.
This thread is now locked to prevent further posts
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‎Jun 05, 2025
09:59 AM
1 Upvote
Adding to what @dj_paige wrote above. In your first post you wrote:
"I uploaded a bunch of photos in Dec 2024, did some preliminary edits on them and just came back to do some further adjustments."
Above dates (i.e. imported 1 March 2025, but uploaded/edited in December 2024) are contradictory. So, best check that you've not opened the wrong catalog
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‎Jun 05, 2025
04:25 AM
1 Upvote
@ryan-rickelton
The thread start is date 1 January 2021 and the last post was 2 January 2021. Today's date is 5 June 2025. Therefore, your advise may be a tad late.
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‎Jun 05, 2025
03:52 AM
Note that AI based featuress reqiuire a compatible and fully functional GPU. While your meets the spec (barely) it's only providing accelerated support for the display not editing. The driver version shown in your System Info is also more than a year old. A more recent driver can be obtained at https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
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‎Jun 04, 2025
09:58 AM
Enable the 'Reset Sliders Automtically' checkbox. Doing so will reset all of the mask related sliders each time that you create a new mask. See attached screenshot
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‎Jun 01, 2025
10:12 AM
The purpose of saving to a second location is to create a backup copy of the original files (i.e. what comes off the camera/sd card). No adjustments are included, no renaming on import, etc.
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‎Jun 01, 2025
03:30 AM
1 Upvote
I forgot to mention that one of the reasons that the red dots appear is that the Remove tool has been used after the Masks tool. The correct order is Remove tool first, then Mask tool. The result of applying the tools in wrong order is obvious artefacts at area where the remove tool was applied. Again, if you don't see any artefacts, then best ignore the red dots. If there are artefacts, then use 'Update AI Settings' to fix.
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‎Jun 01, 2025
03:12 AM
There's been no update and very likely that nothing has changed. The problem is that the code used to check whether the AI edits need to be updated is not very good at present. Resetting won't help.
Best course of action is to check the photos. If they look as you expect/intend, then just ignore the red dots.
I dodn't know what you're trying to tell me with the screenshot
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‎Jun 01, 2025
01:59 AM
Select the photo or photos with red dot, .then choose 'Update AI Settings' from the Develop module 'Settings' menu. See attached screenshot
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‎Jun 01, 2025
12:39 AM
There was an API update to the Slideshow module late last year or early this year, which may explain why it worked for you in 2024.
Have you tried exporting the slideshow to video with the music disabled?
Are you combining still photos and videos into a single slideshow?
Have you tried resetting the LrC preferences? If not, then try Methos 1 as set out in https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html
Can you provide any information on how others can try to reproduce the issue. For example, no mention of how many photos are in slideshow, the template used, the settings used in the Playback panel, etc.
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‎May 30, 2025
02:16 PM
1 Upvote
You appear to be using a third party backup solution. The built-in LrC backup backs up '.lrcat' and '.lrcat-data''. Previews are not included because they can be rebuilt.
> do I need to go through this long abnormal backup process of 'presets', or, do you have anything to say or recommend
No you don't! Use the built-in backup!
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‎May 25, 2025
12:49 PM
I've a attached a screenshot supporting @JohanElzenga comment re the catalog intergrity check when backing up the catalog.
FWIW, I don't believe the catalog check carried out during application launch is as intensive as during backup.
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‎May 23, 2025
10:11 AM
All of the plans shown on the link should include Classic, although the graphics along the top seem to suggest otherwise.
To contact Adobe, click on the Chat symbol at the botttom right corner of the page that I provided a link to. You'll need to type 'Agent' to chat with a real person.
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‎May 23, 2025
08:28 AM
I've included a link to the 3 Photography Plans below. The pricing is in £ sterling due to my location, but the plan structure/content should be the same for all locations.
Which of these plans did you subscribe to?
https://www.adobe.com/uk/creativecloud/photography/compare-plans.html?sdid=88X75SKR&mv=search&mv=search&mv2=paidsearch&sdid=3JZYB8N8&ef_id=EAIaIQobChMIv83akfK5jQMVNolQBh0wtikmEAAYASACEgKK9PD_BwE:G:s&s_kwcid=AL!3085!3!700240910353!e!!g!!classic%20adobe%20lightroom!1422699839!58647952551&gad_source=1&gad_campaignid=1422699839&gbraid=0AAAAADraYsJDK-mT9qIDj57vZuQpfT1P0&gclid=EAIaIQobChMIv83akfK5jQMVNolQBh0wtikmEAAYASACEgKK9PD_BwE
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‎May 23, 2025
08:17 AM
Do the thumbnails have an exclamation (!) symbol at top right corner.
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‎May 22, 2025
07:46 AM
@johns490623 and @dj_paige
I have updated the earlier post so that it does not indicate that it was the correct answer. The later post is now marked as the correct answer.
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‎May 17, 2025
12:40 PM
I appreciate the forum translation is far from ideal at times.
I don't think you've mentioned your native language, but it may be to helpful to yourself if you did. There are regular posters from Germany, France, Belgium, the Netherlands, and a couple others beside. If your native language is any of these, then please describe your issue using that language. I'm sure the native speakers will be pleased to assist you.
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‎May 17, 2025
12:16 PM
I believe you're thing of the iPad version (original Lightroom mobile) that was released in April 2014
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‎May 17, 2025
12:10 PM
1 Upvote
> i hadn't been aware of the film strip showing the number of selected files.
You're screenshot from earlier today actually shows the relevant section of the Info bar.
I've read each of your posts at least three time and am still confused with how you're working, especially the way you're trying to integrate Windows Explorer into the process. There was a time, maybe still is, that the Windows version of LrC did not support drag and rop from Explorer. Anyway, I suspect my confusion is shared by others, hence the lack of suggestions to resolve your issue.
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‎May 17, 2025
11:43 AM
Lr (cloud version) was released in October 2017. It has included editing tools, albeit initially not a comprehensive as Classic, since first launch.
More details of Lr (cloudy) version 1 at https://www.computer-darkroom.com/blog/2017/10/
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‎May 17, 2025
11:32 AM
1 Upvote
The crash log indicates that the crash is related to the GPU or more likely the GPU driver. Unfortunately, you haven't provided any info regarding your computer, etc. Therefore, please provide a copy of your System Info file. You can obtain same from the LrC Help > System Info menu item. When the associated dialog opens you'll see a Copy button at the top right corner. Use this button to capture the info, then paste into your next forum post.
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‎May 17, 2025
11:25 AM
1 Upvote
> This would have been much easier to detect if LR would show the number of files selected, as every other file manager does.
The number of file selected is shown on the left side of the Info bar directly above the filmstrip (see attached screenshot).
It's also important to note that Lightroom Classic is not a File Manager, and never has been.
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‎May 15, 2025
11:08 AM
1 Upvote
Are your photos stored on a NAS on cloud service (e.g. Onedrive)?
Sharing the LrC System Info files would also help with diagnostics. You can obtain same from the LrC Help > System Info menu item. Use the Copy button at top right of the System Info dialog, then paste into your next forum post.
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‎May 15, 2025
06:30 AM
We may be able to help if you explained what the custom shortcut is and how you use it. Otherwise, we're guessing and that's not helpful to anyone.
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‎May 14, 2025
08:54 AM
@dallas_8373
I've moved your post to the LrC 'Ideas' forum.
Be sure to upvote your post as that's how Product Management measure the level of interest in request.
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‎May 12, 2025
12:06 PM
Do you mean the colour labels are missing or that they're white?
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‎May 12, 2025
11:02 AM
1 Upvote
@cryanhorner
As I wrote above, you're "free to make suggestions". However, I recommend that you don't hold your breath waiting for the suggestions to be acted upon.
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‎May 12, 2025
09:58 AM
1 Upvote
In addition to the information requested by @Aleke please post a copy of the Export dialog configuration. See attached screenshot for example of settings that are most useful when trying to reproduce your issue.
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‎May 12, 2025
07:16 AM
Have you tried resettting the LrC preference file as doing so often fixes odd behaviour. The procedure is described in Method 1 in this linked Adobe Help document https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html
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‎May 12, 2025
07:12 AM
Good news that you resolved the unwanted sync alert. Sadly, the approach you adopted is becoming an increasingly common fix for multiple catalog related issues.
I'll mark your last reply as providing the 'Correct Answer'. Hopefully, it will help others that experience the same or similar sync issues.
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