What is your region? ... View more

If a file gets deleted, after approval, it will go into the refused tab, with a refusal reason.     ... View more

As @oleschwander says, it may take months. 6 months is not rare. And there is nothing this community of peers can do for you! ... View more

Seems risky to me. Most customers want high-resolution raster images for commercial use.  Size matters. By @Nancy OShea Correct. ... View more

  I got the money today and the status changed to "Payment completed" By @Muni Chawla Congratulations, and thanks for letting us know.  ... View more

Thanks for posting this screen. I've never seen an “on hold” status. ... View more

Can you guys please help me or give my Adobe customer care email plz. By @PureAll There is no public Adobe customer care e-mail. Customer care can only be contacted via chat. ... View more

Great! All the “power drills” generated by AI are crooked:  And PowerDrill is a trademark! Well, apple is one too.   ... View more

(...), because there are lots of pictures labeled 'Furnished by NASA'. There's a lack of coordination between the teams.  By @oleschwander There are a couple of former contributors that got suspended for using public domain files. I have no idea if they simply used public domain pictures from somewhere, or if they were using NASA images.    Also this: NASA requires that you credit NASA when using their pictures. When I use their pictures, I go to their site and download the asset from there. And I credit them, even in a commercial. 🙂   ... View more

The clock in the second image appears to have four hands. By @daniellei4510 I would say that this is an alarm clock, and the fourth hand is the alarm setting. I had an alarm clock like this about fifty years ago. ... View more

You could add a message on the white board, and not only help with the focal point, but also add value to your photo (...)  By @ZALEZPHOTO Putting a focussing aid on the white board could be a great idea, but writing something on it would be contra-productive. You would write in what language? Your assets are getting sold worldwide!   As a side note: You can add your attached pictures in-line, that would avoid having the people needing to click them. Original refused pictures should be posted as attached images, however.    As a side note-2: I hope you have the right to post those two slides. If not, that could represent a copyright violation. ... View more

 It’s been 3 months, and I still haven’t heard back. I’ve been dealing with this for 3 years =( By @Maksim29032848tsi7 3 Months is not the longest waiting time that has been reported for such cases. What are you dealing with for three years? Or is that a typo? ... View more

Additionally, I would like to ask if there is any way to withdraw the remaining earnings from my account. By @Maksim29032848tsi7 No, not as long as your account has been disabled.  I would like to know the reason for the account deactivation and whether it is possible to have it reinstated. By @Maksim29032848tsi7 Sure, but those answers need to come from Adobe Contributor Support. They are not available on this forum. Is there any other way to get in touch with the support team? By @Maksim29032848tsi7 No, you have to wait. And you have to know that Adobe contributor support is slow to answer such requests. They answer only when their investigation has ended, and they ignore any in between request. You need to wait. Sorry, but that is the only advice that I can give you. ... View more

The refusal reason “File could not be accepted” is awarded for assets that got removed because of a change in the asset requirements. At least that's what I got for files that had been accepted years before. I got an e-mail before this, that some of my assets would be deleted.   As for the second refusal reason, there may be an error in one of the submitted releases, or a release may be missing. Please note that any recognizable person needs to be protected by a release, so if your model is reading a newspaper, and there is a picture of your president or king on the page, you need to submit a release. There is no exception. No asset can have two refusal reasons attached, at least I have never seen that. ... View more

Let me just shoot in the blue, as I haven't seen one of the videos: did you have portrait pictures in the background, may be of a different person? ... View more

What is the exact refusal header?   What reminder are you talking about? This reminder tab:  (Just asking to be clear and understand what happens) ... View more

Sorry sir, you lost me in h the beginning and stop reading when you expressed "my comments are spam and someone needs to speak out" By @ZALEZPHOTO Your comments aren't spam, but you advise people to spam the moderation queue. That is different. When Adobe detects that you systematically resubmit refused pictures multiple times, that will be considered as spam and Adobe will suspend the account. Period. That is not an opinion.    A large number of my photos got approved on the 2nd 3rd and 4th time without anything done to them, and soon sale! By @ZALEZPHOTO Exactly that may be considered as spam. It won't get the attention of the team the first, the second, or the third time. But after each submission, you increase the chance to get caught in the act. Your chance is that currently there are huge numbers of contributors stressing the system far more than you do.   I ASSURE YOU, my only interest for Adobe to become a better experience for contributors, and have a sincere encouragement and feedback to new contributors learning the ropes. By @ZALEZPHOTO Do so, instead of giving bad advice. Discussion over. ... View more

Besides eliminating the word “quartz”, which btw isn't probably the reason, I would also do some clean-up work (arrows). You can most likely do that easily in post. I suppose that the line to the right is caused by the clock's shadow.   I'm not sure if the clock design is not iconic. I can remember that Apple was in trouble, when they copied the design of the Swiss train station clocks.    If you redo the film, I would eliminate the plant in the background, behind the “to” (1).      Looking at your video, I think that it is underexposed.    ... View more

I have problem when upload the video. The video attached in my reply  By @Imago Media You can't attach when replying by mail. ... View more

Thanks for taking all the time to make your  points even though I didn't think you addressed my points.  Mr Abambo your reply proofs exactly what I said about the harrasment I always get from people here when I share my personal experience . By @ZALEZPHOTO When you're giving bad advice to spam the system, someone needs to speak out. That is not harassment. Submitting the same picture multiple times, without addressing the issues, may get you banned. That is not my personal experience because I never got banned here.     So again: submitting the same asset multiple times may be considered as spamming. I wouldn't say that correcting you is harassment.  The bigger picture, in my point is that the two photos I shared were finally accepted after 3 submissions, and despite your opinion there're issues with them. By @ZALEZPHOTO There are issues in your pictures, and they got refused multiple times for those issues. My guess is that you just got by chance the last time an inexperienced moderator at the end of their shift, when they were tired and just approved your pictures. That does not mean that there are no issues with those pictures.    I had indeed one or two pictures accepted, despite that they should have been refused. In my case, it was because of IP issues, that the moderator did oversee. As soon as I detected the error, I deleted the assets. Moderation is done by humans, and humans err. The system does not allow for submitting your assets as often as needed to get them accepted.  If you have never experienced rejection on photos, specially ones with shallow depth of field, then by your own admission you are giving advice based on what you haven't experienced, and I'm ok with that and don't care to opine about that. By @ZALEZPHOTO Who says that I have never experienced rejections? My very first rejection:  Since then, I experienced many more, as all of us have. Including some that you won't see any more, as they have been regrouped under “quality issues” to streamline the moderation process:  im new to Adobe and decided that I wanted to be exclusive with one agency, now most of what they reject I submit to Getty since I wish to make my presence here long term, by submitting great work, and inspire others to to the same. By @ZALEZPHOTO Sure. Adobe does not claim exclusive access to your pictures, and subscribers to Getty or other stock databases will not use Adobe stock. So if you want to diversify your sales, go ahead. Many other databases have less strict moderation, and they accept more assets. Some databases accept any submissions. Whatever makes you happy. BTW, you're entitled to your opinion on Ramey's photo, and I COMPLETELY disagree. And I'm sure difference in opinions are fine by me. By @ZALEZPHOTO You may check my comments. I have not issued one opinion on whatever pictures OP did post here because he did not yet post one. He just posted a link to his portfolio. That's OK, but that does not prove that his pictures are good or bad. Indeed, you can't check the quality of the picture (maybe except for the composition) based on thumbnails. So you completely disagree with my opinion, which I have not yet made public. That is also a standpoint. 38 yr Professional Photographer  By @ZALEZPHOTO I first studied micro-electronics, that did not exactly include optics, but general physics included that field of competence, so I understand quite well all the aspects of a modern camera, including the limits in which they operate. Then I worked nearly 30 years as a graphics designer, and one of my tasks was to make bad pictures suitable for print. So I know a lot about how noise, exposure and DOF affect the work of graphic designers and how to check the pictures so that they are usable. During that time, I also worked as an industrial and architectural photographer, and occasionally as a portrait photographer. Many of my work has been published on websites and in brochures and annual reports. I know when a picture contains errors. That does not always mean that a picture is bad, it may be acceptable for this or that application.   But the buyer of a picture is entitled to get a picture that can be used in any situation for which they need the picture. Many buyers complain, when they get a bad picture and the pictures get removed and, in some cases, whole accounts get blocked.    But yes, you are entitled to disagree, but only to opinions that I expressed. ... View more

And no one so far has commented on that simple fact  By @ZALEZPHOTO You did. And you give advice that can ultimately lead to account suspension because you ultimately advise people to spam the system. ... View more

With information as sparse as this, we cannot advise you.   Videos removed? That means accepted videos have been deleted?   What checklist are you talking about?  ... View more

You have a frame. That is not allowed and results in a noncompliant refusal. Eliminate the background. That allows your vector file to be added as a PNG file, and expands the list of potential buyers. ... View more

Honestly, you really can't. There is no mean that assures you that your pictures won't get struck with this refusal. My guess is that the tool they use is not working correctly or is ill configured. They pretend their tool works as intended.   This does not mean that you should submit knowingly similar assets either in the submission (e.g. 100 pictures of the same dog) or in your database (100 pictures of the same dog over a longer period in different small batches), as this can get you really in trouble. Accounts like that may get suspended if caught. You also shouldn't resubmit persistently the same assets, as this can get you banned too. (Some contributors will advise you to do exactly this, despite the clear instructions on the Adobe web site not to do that.) ... View more

(...) I have also uploaded the same photos on another microstock & has been approved.   By @Imago Media Adobe's turf, Adobe's rules.   An example: on France's highways you are allowed to drive at 130 km/h, in Belgium, you may drive only 120 km/h and in Germany, the speed is often unlimited on highways. You always drive the same car, the roads are similar. The rules are different because the legislators decided so. It's the same with stock. What one database accepts, does not necessarily be accepted by another.  ... View more

I deliberately chose to focus on certain objects only. For example, in the first image, the focus is on the blackboard with a bokeh effect on other objects. By @Imago Media Sure, but your main object should stay in focus.  ... View more

midtones: check your histogram.   263: noisy, out of focus and underexposed (check the histogram).    56_1: out of focus:  Underexposed, even that the overall picture looks overexposed. You need to check the histogram! In addition, you have a white balance issue, probably because of the lighting. Have a look at my before and after editing: In a more sophisticated editing, I would work with masks.   As a side remark: Adobe requires pictures to be sRGB, yours are ProPhoto RGB. As I have never seen a picture being refused for using the wrong colour profile, it is always good to stick with what Adobe says in their documentation. At some stage, Adobe may decide to purge their database based on such errors. ... View more