Re: Lightroom iOS photos don't show up on cloud

Ignacio B. · ‎Jan 28, 2025

Hi, this looks very odd. What would be helpful would be if you could create a diagnostic log for us to investigate. If you use the native mail client on your device you can do so by: 1. tap on three dot button on upper right corner of screen 2. tap on Help & Support 3. Do a long tap on Access our support forum (2:nd menu item) 4. In App Diagnostics dialog - tap on Create 5. Send us the log Best regards, Ignacio

Ignacio B. · ‎Sep 02, 2024

Hi, I'm trying to understand which export of the both that you have tried leads to this issue. "Tonight I did. I exported the file as i normally do from Lightroom iPad" - What format are you exporting to here exactly? It would also be very helpful to know what input file you use exactly (dimensions, suffix, bits in case of raws) and what kind of edits do you have on the image? Thanks, Ignacio

Ignacio B. · ‎Sep 02, 2024

@obxbeachphoto thanks for letting us know that this is editing only. Are there any specific features, e.g. effects or other features that can be time consuming? Have you noticed how fast this happens for you? Like after 5-10 images or more of a 10-20? The edit types still matter though but it would be helpful to get more information on how fast you run into this.

Ignacio B. · ‎Aug 27, 2024

@senya_jp please try out the new Import setting in the 9.5 version, Pause sync while importing That should help some more when it comes to overheating issues. Thanks, Ignacio

Ignacio B. · ‎Aug 27, 2024

@Court5D34 how fast does the overheating occur? What kind of images are you editing when this happens? Since all running apps, including battery performance and surroundings have an impact on overheating, does it help to enable the iOS Low power mode? Thanks, Ignacio

Ignacio B. · ‎Aug 27, 2024

please try out the new import setting in the 9.5 version, Pause sync while importing That should help some with overheating which causes dimming.

Ignacio B. · ‎Aug 27, 2024

Please try out the new import setting in the 9.5 version, Pause sync while importing That should help some with overheating which causes dimming.

Ignacio B. · ‎Aug 27, 2024

@obxbeachphoto please try out the new import setting in the 9.5 version, Pause sync while importing That should help some with overheating which causes dimming.

Ignacio B. · ‎Aug 26, 2024

@liamhamilton do you remember what kind of edits you've made on this image? If so, can you recall on all edits where made with the 9.5 version? Does restarting the device help? Thanks, Ignacio

Ignacio B. · ‎Aug 26, 2024

@Ftodne does it help to restart the device? Do you know what kind of edits you have on the image? Thanks, Ignacio

Ignacio B. · ‎Aug 07, 2024

Have you tried to see if there's a difference when sharing to Files? Thanks, Ignacio

Ignacio B. · ‎Aug 01, 2024

Hi, you can see if they are visible by tapping on Presets icon and then the three dot menu in the upper right corner. * Select Manage Presets * Select Yours You can then see if they are available in the list, added some screen shots showing the views. If the presets are only available for some type of images, you will be able to see them if Show partially compatible presests has been enabled (selected in blue). Hope it helps, Ignacio

Ignacio B. · ‎Aug 01, 2024

Hi, when you get this error, is it with already edited images or images that you have never edited/imported? This error can show up when you don't have the images in the Photos library on device and they can't be downloaded. Unsupported file formats or images that by some reason cannot be opened could also be the reason. Thanks, Ignacio

Ignacio B. · ‎Jul 05, 2024

Hi, this sounds like a bug, have you tried to restart the application? If not please let us know what kind of video format you are trying to edit. Thanks, Ignacio

Ignacio B. · ‎Jul 05, 2024

Hi, do you have a link to one of these tutorials? Can you browse any tutorial in Discover? Have you tried to restart the app and if that doesn't help: logout and login again? Thanks, Ignacio

Ignacio B. · ‎Jun 10, 2024

Hi, It sounds as if you haven't downloaded the editable image yet. Are you seeing this while being able to edit the images? If you tap on the cloud icon what does it say about the image type loaded (next to "LOCAL") ? If exposure/brightness seem excessive there's a chance that you have been using HDR, where the look will differ upon device/machine hardware capabilities. Thanks, Ignacio

Ignacio B. · ‎May 27, 2024

Hi, please try to move away from your last edit so that it is not active. That should solve your problem. Btw if you have any sync issues, please always compare to https://lightroom.adobe.com to see if the images have reached our servers. Thanks, Ignacio

Ignacio B. · ‎Apr 09, 2024

Hi, Lightroom iOS app doesn't handle anything related to the App Store. Since you are mentioning child account, has the parent/guardian allowed the install of the app? The parent/guardian needs to enter the child's profile in the Family settings. What does the error message say exactly? A screen shot would be very helpful. Thanks, Ignacio

Ignacio B. · ‎Mar 07, 2024

Hi, thank you for reporting this. Are you importing the images from the Device tab or Lr tab? Or is this importing running over auto import? Or are you sharing them from another application into Lightroom? When you run into this issue, if you tap on the cloud icon - does it tell you that there are still videos being imported? Thanks, Ignacio

Ignacio B. · ‎Mar 05, 2024

@Mauricio35640955jdgu forgot to ask, which version are you on? We fixed some issues concerning masking in our 9.2.0 version.

Ignacio B. · ‎Mar 05, 2024

@Mauricio35640955jdgu what kind of mask are you adding? Do you have a case where you can always reproduce this issue? Are you working with Original or Smart Preview? What dimensions does the image have? What file type is it? Thanks, Ignacio

Ignacio B. · ‎Mar 04, 2024

Hi, how exactly did you upgrade? Are you sure that you are loggedin with the same account? I can't find any 1TB connected to the account that you are writing from. The 20GB plan which is still active came from the Adobe store so if you need to upgrade, please do it here - Change your Creative Cloud Thanks, Ignacio

Ignacio B. · ‎Oct 09, 2023

Hi Frieder, are you trying to say that you can use Lens Blur without any problems on your iPhoneX but not on your iPhone14 Pro Max? It would be great if you could show us a screen shot of what you are seeing to understand the problem better. Thanks, Ignacio

Ignacio B. · ‎Jun 14, 2023

@scottestey moved the topic to a new thread to make sure that we don't mix these issues up. Have you tried to see what happens if you reenable sync? It is not clear if you have finished syncing all data from the cloud to the desktop version. In case sync isn't done, this could be the reason for this issue. It would be great to know which version you are experiencing this issue on.

Ignacio B. · ‎Jun 12, 2023

It could be that you are still syncing? If you tap on the cloud icon, what does it say?

Ignacio B. · ‎May 30, 2023

Thanks for posting this, it makes totally sense. If you would turn off the access to the camera roll, it should not be possible to continue to get imports to work from the camera roll.

Ignacio B. · ‎May 22, 2023

Hi, you need to disable it in the More options (once you tap on the settings icon) for the Share type in the menu shown. Alt. if you use Export as... More info can be found here: https://helpx.adobe.com/lightroom-cc/using/save-share-export-mobile-ios.html

Ignacio B. · ‎May 22, 2023

If you try to import the images to the device over the Photos app, does it also crash? Does it only crash if you have those 172 selected or does it crash for a specific selection?

Ignacio B. · ‎May 22, 2023

What size is the CF card and how many images does it have on it? Any info about camera type and image types would be very helpful. Since there was an iOS 16.5 release last week, I assume it doesn't help?

Ignacio B. · ‎May 02, 2023

Hi, thank you for contacting us. When it occurs, how many images are you tryign to import? What type of memory card/camera are you trying to get the images from? The crash that you are mentioning, on what device and OS version does it occur? Are you on the latest iOS version? Does it crash when you are in the foreground with the app or does it happen if you go to another app and back? If you restart your device, does it still occur as easy? Thanks, Ignacio

Ignacio B.

Ignacio B.

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