Hello @mikemoriendi    I am not immediately able to reproduce this with the last app version released, v10.4.  Could you try updating the app?  To see the update, open the Lightroom Mobile app listing to see the app details in the App Store app.   If it still reproduces with the latest release, could you possible share a screen recording?  Here's a page that mentions how to use iOS's built-in screen recorder: https://support.apple.com/en-us/102653  It might help us see your workflow.   Also, right after you reproduce this, please generate and send in a diagnostic report.  To do this, go into Lightroom's App Settings > Help & Support and long press on the text "Access our support forums."  After a few seconds a LR will generate a diagnostic log -- please send that in, with a short note that helps us match the log to your name/topic here. One more question: are you also using Lightroom or Lightroom Classic on the desktop?  If so, is the desktop app open while you're editing on LR Mobile? ... View more

Hello @ISHARA_UDITHA8108    Minimum device requirements are listed at: https://helpx.adobe.com/lightroom-cc/using/lens-blur.html#lens-blur-mobile-ios    ... View more

Hello @misael_1015    Please see this page for info and try Restore Purchase.  Please make a note of any error message https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html    If this does not help, please contact Adobe Support directly, as this is a user-to-user help forum.  Contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

Hello @Qing32848678zmoq    I am not sure about the desktop apps, but on Lightroom iOS, tapping on the grid view with 2 fingers toggles through overlay options that will ultimately hide the contributor avatars.  There is also a menu item for this in View Options > Info Overlays. Lightroom Android has a similar menu option: View options > Show contributors ... View more

@konacoglu.art    Thanks for your last note.  If you are pasting edits and that include an AI Mask that needs to be recomputed, I was able to reproduce that.  I believe a fix is coming in LRD later this month, as an internal Beta build is working much better for me.     ... View more

Hello @Henrik Helmers    I think someone made a mistake by merging your post into this unrelated thread. I also think your question may be best answered in the Camera Raw forum, since Lightroom relies on Adobe Camera Raw for decoding lossy and lessless raw images.  I'm hoping someone can speak to your DNG conversion matter.  I'll move your post. ... View more

Hi @Cindy-1305  Thanks for your additional notes.  Just fyi, when I asked for a screen recording, I was hoping to see screen video, not just a screen image.   Can you confirm: 1. which LR app version you are running -- is it 10.3.1? 2. what device model are you using? 3. what iOS version is your device running? ... View more

@isabella_khoja6438    I sorry for your difficulties, but I do understand if Adobe Support could not help provide a refund.     Since this subscription was purchased through a third-party provider (Apple iTunes App Store), cancellation must be managed through the same platform.    Apple owns the transactions for any iOS subscriptions and purchases, and contacting Apple Support is the only option Adobe Support can recommend in this case.   In case it helps you or other users, here is a help article that discusses cancellations: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html  ... View more

Hello again @Cindy-1305  As Noel said, we still haven't been able to reproduce this.  I am able to insert a rather large PNG graphic as a watermark on my image and it works fine. Does the Horizontal position slider work if you switch to Text, or use an different image as a Graphic to insert?  Maybe you can try saving your graphic in a different file format like JPG, or still as a PNG with slightly different encoding values?  If it proves to be the specific PNG file that is the problem, would you mind sharing the file with me?  You can click on my user name to send me a private message. ... View more

Hello @Cindy-1305    I am not sure I understand the problem you're seeing.  I can't reproduce any problem on the latest app version release, v10.3.1   Pleasse check that you are updated to the latest release v10.3.1 could you share a screen recording showing the problem? How to: https://support.apple.com/en-us/102653  note: before you do the screen recording, it would be great if you could go into Lightroom's App Settings, and at the very bottom of the Input screen please enable "Show Touches" so we can see how you are interacting with the app.  ... View more

You should see a fix in our next app release, next month. ... View more

@kimberly_5302  Let me ask some questions that may help us understand what's happening:   Can you confirm that your images do not have the Reject (X) flag set when you look at them in Info / Metadata view, in Lightroom?  Rejected images are automatically hidden from view of any guest user who visits your shared album Is your device or your network using any firewall, proxy, vpn, or other network security settings or software that might block access?  If so, can you share what you're using?   When we tried example shared albums from other users who reported similar trouble, the images did always load OK.  This points to some type of network security setting blocking normal traffic.  For Adobe cloud-based apps to work, these server endpoints must be reachable: https://helpx.adobe.com/enterprise/kb/network-endpoints.html    If you are using a proxy, additional advice on this page might also help: https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html      ... View more

Hello @isabella_khoja6438  Please contact Adobe Support for help with this.  I recommend using chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen ...and in the chat field (lower right), type AGENT  to reach a person faster ... View more

Hello again @roque de holandc50018993    My teammate @Sameer K shared the correct info.  My thoughts on the image resolution that shared album guests can access was wrong.  I tried this and confirmed just now, as a guest with no advanced permissions, that I can download the full resolution image in a shared album. But this requires the original image be available in Lightroom cloud storage, and Lr Classic does not upload original images.  Only the cloud-based Lightroom CC for Mac or Windows, or Lightroom Mobile or web app at lightroom.adobe.com can upload original images. ... View more

@scot.hacker , @luxBorealis  Thanks for your feedback.  I have passed your thoughts to the engineering team.  Just wanted to let you know. ... View more

Hello @????????_??????????8313  Sometimes, I am able to help users, but I don't understand what's happening in your account.  Please contact Adobe Support via chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

I suspect this is a platform limitation, not a LR iOS bug.  Let me ask: do the image files from your camera display in iOS Photos or iOS Files apps?     In Lightroom's import screen, Lightroom can show thumbnails for an image only if the iOS platform itself can show those thumbs. Sometimes unsupported images display as empty thumbs, Lightroom Mobile can at least detect these and import them.  Only after Lightroom has imported and processed such images can the Lightroom app display them. Other times, the iOS platform will not even display empty thumbnail placeholders for unsupported images.  Nothing appears at all in the native iOS Photos app or Files app.  In this case, Lightroom Mobile also can't see the images at all, and cannot import them.   My advice: try import via LR Web instead: sign into your account at https://lightroom.adobe.com using a device (Mac or PC) that shows the files on SD memory.  Using this Lightroom web app, you can drag-and-drop your SD memory images straight into your account, even into a specific album if that's preferred.   If you have access to the Lightroom desktop app, then use that -- I just mention the LR Web app since that's also available to Lightroom Mobile-only subscribers.   I hope this info helps in some way! ... View more

The Lightroom Mobile team is still working to resolve this issue. Rikk did share good advice about accessing existing subscribed accounts at https://lightroom.adobe.com    There is a work-around that allows users to sign into Lightroom Mobile.    Steps:  1. Please follow the advice on this"Reset password" help page: https://helpx.adobe.com/manage-account/using/change-or-reset-password.html 2. Once you have created a password at Adobe for your Google email ID, launch Lightroom Mobile. 3. On Lightroom's sign in screen, then tap the "Adobe" sign in option, and email ID + new Adobe password.     Why does this help? When using a social service like Google, Facebook, etc to sign in, that other service shares your email ID but handles the sign in validation.  This social service password is not shared to Adobe.  By using Adobe's Reset Password process, a new Adobe-specific password is created for the email ID.  This allow users to sign in directly to Adobe with user email ID + password.  (Later, one can still sign back into the same Adobe account with the social platform option instead, if that is preferred.) ... View more

Hello @iwaddo    If you saw a separate message from me, please ignore that.  It was a response to an unrelated issue.   I suspect this is a platform limitation, not a LR iOS bug.  Let me ask: do .ORI files from your camera display in iOS Photos or iOS Files apps?     In Lightroom's import screen, Lightroom can show thumbnails for any image that the platform itself can show. However, if iOS can not show thumbs at all for camera images in the native iOS Photos app or Files app, then LR also won't be able to see the images to import them.   If iOS Files or Photos only shows blank thumbs, then LR iOS can at least recognize that there are image files even if iOS is unable to provide preview thumbs for the LR import screen.  Importing blank images allows Lightroom to process said images and display them.  But LR iOS can't import images when iOS does not even display thumbnails/placeholders.   My advice: try import via LR Web instead: sign into your account at https://lightroom.adobe.com using a device (Mac or PC) that shows the files on SD memory.  Using this Lightroom web app, you can drag-and-drop your SD memory images straight into your account, even into a specific album if that's preferred.   If you have access to the Lightroom desktop app, then use that -- I just mention the LR Web app since that's also available to LR Mobile-only subscribers.   Another idea I read might work (from my reading misc items online; not something I tried myself): Rename the file from .ORI to .ORF.  That might allow iOS to at least show a blank thumb for Lightroom to import, process, and ultimately display.  I see support for OM-1 .ORF files has existed in Lightroom for about 3 years now, according to: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html#Supportedcameramodels    I hope something here helps! ... View more

Hello @scot.hacker    I am seeing the same behavior that shipped as a "fix" in v10.0.  Here are the new rules: - Title will continue to be autocapitalized by word - Caption and Copyright will switch sentence - Keywords will have no rules   I see this still in v10.3, so nothing has changed or reverted back since 10.0. If I am missing the point, perhaps screenshots or a screen recording would help make your point clear.   Kind regards, Charlie D ... View more

Hello @esthela44091871u8un  You tagged both Mac and iPadOS for this issue.  Can you clarify your workflow, and share specific steps on how to reproduce this?    For example, which device imports the image, which device edits and applies Select Subject or Select Sky?  And can you confirm which device does not see the edits sync and display?   Also, like Aleke asked, does the Lightroom Web app at https://lightroom.adobe.com show the edits? ... View more

Hello @konacoglu.art  I am converting this thread to a bug to help the LR team track this problem.  So far, the LR team has not been able to reproduce.  We may reach out with more questions as we try to understand the problem. ... View more

@jkevinwolfe and Adobe Staff here: the account was manually forced into a subscribed state to unblock service.  However, backend teams are still working to address the root cause and truly resolve this issue for the long-term.  I will follow up here to confirm when root cause is addressed. ... View more

Hello @jkevinwolfe  I am checking with our server team again to see what can be done to address this on our side, if anything.   I wonder if it might help for your to uninstall the LR app on your purchase device, and then re-install the app and try Restore Purchase.  Please do this on the same device that made the current subscription purchase.  (Why try uninstalling?  I wonder if the details about the previous plan you had remain on the device, and if this cruft is somehow blocking smooth transmission of newer subscription info.) ... View more