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Adobe Community Bug - Unable to upload .ai files from Illustrator

Community Beginner ,
May 08, 2024 May 08, 2024

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When attempting to upload a .ai file alongside a post, it gives an error that the file extension does not match the content, and the file is automatically deleted. The file used was last saved in Adobe Illustrator v28.5, on the latest update as of this post's creation.

 

Cole33399348icgg_0-1715177442974.png

 

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Community Expert ,
May 08, 2024 May 08, 2024

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there's no file (other than bitmaps) attachment option for adobe forums.  what are you seeing that makes you think threre is?

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Community Beginner ,
May 08, 2024 May 08, 2024

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When making a post, this is at the bottom. If this isn't an option to attach files, what is it?

Cole33399348icgg_0-1715183926557.png

 

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Community Expert ,
May 08, 2024 May 08, 2024

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photo attachment.

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Community Expert ,
May 08, 2024 May 08, 2024

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but don't attach photos.  it's a lot easier for readers of your post if you copy your image and paste it into a message.

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Community Expert ,
May 08, 2024 May 08, 2024

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Upload the file to a file sharing service like Dropbox and post a link to the file.

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Community Expert ,
May 08, 2024 May 08, 2024

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Attach a screenshot in .jpg, .gif, or .png file type.

This community forum platform doesn't accept unsupported files other than those listed above.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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