Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can I write a letter to Adobe?

Community Beginner ,
Oct 18, 2019 Oct 18, 2019

Copy link to clipboard

Copied

Adobe seems to have quite a firewall built up around the company. Is there a way to write a letter - paper or digital - that will get read by an actual human being?

 

Views

220

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Oct 19, 2019 Oct 19, 2019
The only official route for the public to contact Adobe is via Customer Care - details at https://helpx.adobe.com/contact.html Office locations are listed at https://www.adobe.com/about-adobe/contact/offices.html but there is no guarantee that a letter would reach an appropriate department.

Likes

Translate

Translate
Adobe Community Professional ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

merryjo, good evening.
Do you want to write a letter to an Adobe person on this post?

A rant about integrity
https://community.adobe.com/t5/Community-Help/A-rant-about-integrity/m-p/10679901#M56144

Then I understand your feelings, but unfortunately
There is no way to write letters to Adobe (both paper and digital).

A lot of experts called MVPs and ACPs (they are not Adobe staff) and Adobe staff are also traveling in this community forum.
You can only expect them to see the post you just posted.


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 19, 2019 Oct 19, 2019

Copy link to clipboard

Copied

The only official route for the public to contact Adobe is via Customer Care - details at https://helpx.adobe.com/contact.html

 

Office locations are listed at https://www.adobe.com/about-adobe/contact/offices.html but there is no guarantee that a letter would reach an appropriate department.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 20, 2019 Oct 20, 2019

Copy link to clipboard

Copied

LATEST

Sure. You can write snail mail letters to Adobe. I'm also sure they get read, but I'm not sure that you will get your letter reaching the person you want to reach. 

 

However, if your matter is of technical nature. either use the fora or use customer service to get a solution. If your matter is of commercial nature, you should use customer service or contact Adobe sales. 

 

And yes, it is possible to get in touch with Adobe employees. But as Adobe is a huge company and there are many customers don't expect to get in touch with the upper management. 

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines