Forum Users not finding how to mark correct answer

Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Hello,

 

I regularly  share techincal guidance in the Adobe Acrobat support forums on a daily basis.

 

There has been occasions in which my answers have solved an issue for an Adobe customer; quite a few users have brought to my attention that they are not able to mark the answer as correct.

 

So they have to give a like or change the subject line by appending the word SOLVED.

 

 

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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yes, it's the new 'improved' forums.  they're supposed to be improved every few weeks so hopefully that problem will disappear some point in the future.

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Thank you!

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Presently, only Moderators and Staff can mark Correct Answers.  Please tell us which post needs a correct answer and we will mark it for you.   There is no word yet on when this will be fixed.  

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Moving to Community Feedback.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 09, 2019 Oct 09, 2019

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Hello ACPs,

We have heard your issues about marking an answer as correct. We have this item in our backlog so stay tuned. 

If you need any help using the community, use this document for help. https://forums.adobe.com/docs/DOC-7043#jive_content_id_Someone_answered_my_question_How_do_I_mark_it...

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Adobe Community Professional ,
Oct 09, 2019 Oct 09, 2019

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That document is outdated. This forum is Khaos/Lithium, not JIVE.
Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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