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PLEASE HELPis welcome
I do not at all understand what you need help WITH
Here is the list of all Adobe forums... https://forums.adobe.com/welcome
If you have an actual program question, use the link above to find an appropriate forum
And when you go to a program forum and ask a question...
When you ask a question you need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows, and EXACTLY which version of the operating system?
Recent Mac AND Windows operating systems have been known to cause "odd" problems
Are you using a computer Administrator account with full read/write permission?
Exactly which version of the program do you have that is causing problems?
What is the exact error message that you see?
not quite clear...