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I assure you, my feedback would not have been favorable

Adobe Community Professional ,
Aug 24, 2017 Aug 24, 2017

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Thanks, Clay. Our teams are aware of this issue. Hopefully we get a resolution soon.

-Madison

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New Here ,
Oct 13, 2017 Oct 13, 2017

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Speaking of feedback, I called customer support today for help in combining two accounts with pre-paid subscriptions. I was transferred 6 times, yes 6 times to different people which required me to explain what I needed help with 6 different times to combine the two accounts. During the time being on hold waiting between the 5 transfers after initially explaining the purpose of the call, I found how to do this online. When the 6th person answered, I told her that I found the answer online and with no response, she hung up on me.

Most inefficient customer support. I don't know why it couldn't have been handled by one person so I don't need to repeat the purpose of the call 6 times.

Also, why a $45 cancellation fee for a pre-paid account that I was simply trying to combine the accounts to make it more efficient? So disappointing that I am looking for another product.

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