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Are you using Photoshop, Dimension, a Substance app, or ???
If you are using Photoshop, 3D has been removed. You need to install and use Photoshop version 22.2 (from February 2021).
Details and reasons are here:
https://helpx.adobe.com/photoshop/kb/3d-faq.html
Jane
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im using after effects
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Yes, but Element3D isn't a built in part of After Effects it is a third party add-on.
So even the AE forum won't be able to help you unless someone here also uses Element 3D
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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Element 3D is an Add-on from video copilot, it is not natively a part of After Effects. For help with add-ons you would have to go to the manufacturer site: www.videocopilot.net