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Lost link to my Forum ID

New Here ,
Mar 06, 2014 Mar 06, 2014

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Hello,

How can I get help with a lost link to my old Forum ID (witkacy)? The link was lost probably because of a recent (relatively) Adobe ID reset or, possibly, even earlier. I still have all the old credenials (when there was no need for the email ans user name, but the email has not changed).

Thank you

m.

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LEGEND ,
Mar 07, 2014 Mar 07, 2014

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I am not sure what you are asking; is it http://forums.adobe.com/people/witkacy ?

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New Here ,
Mar 08, 2014 Mar 08, 2014

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Hi, Pat!

Sorry for not being clear. witkacy and witkacy2 are the same person - me. I'm witkacy2 now only because I've lost access to my former forum profile witkacy. Is there a way for me to regain acces to it, I still have all the login/pass needed - they just do not work anymore.

Thank you

Regards

m.

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LEGEND ,
Mar 08, 2014 Mar 08, 2014

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Can you be a bit more specific what you mean by "lost access" and "do not work anymore"?  Can you login to that account?

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New Here ,
Mar 08, 2014 Mar 08, 2014

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Thank you, Pat.

No, unfortunately, I can't. My old credentials do not work anymore. Some time ago Adobe forums started requiring an email as an only form of a login into the forums. Back then I succesfully 'linked' my old forums ID to the Adobe ID (what is now an only option to get to the forums). But after a breach into Adobe's database and the password reset I've lost a link from my Adobe ID to that old forum ID of mine (witkacy). The only way was to establish a second forum ID (witkacy2). My question is - is there any way to regain the link to my old forum ID to my current Adobe ID.

Thanks again

Regards

m.

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LEGEND ,
Mar 09, 2014 Mar 09, 2014

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I think the best way to resolve this is to contact Adobe Customer Support via Chat http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#still_cant_sign_in

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