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I recieved an email confirming my subscription was cancelled in April
I have now noticed i am still being charged
If i reply to the email i get an automated message saying we dont read these emails
I cant find an email or contact number on the website to resolve this issue.
Is adobes new buisness model singing up customers for free deals and then charging them forever more?
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You need to contact Customer Support in whatever country you are in.
UPDATE 16 October 2019 I have removed the email address as it was for a specific group of products not applicable here.
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Hi James,
this forum if for users who need helpo from their peers in using the "community" i.e. using the forums. It is almost exclusively handled by we volunteers.
For matters like this you'll want to contact Adobe's Customer Care / Support. https://helpx.adobe.com/uk/contact.html
I hope this helps
if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution
thanks
neil barstow, colourmanagement
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neil barstow, colourmanagement, only moderators can mark an answer as correct.
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I am experiencing a similar problem. Have found my money has been easily taken and when you want to stop the service, it is near impossible.
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Contact your credit card compnay and Disput the charges. If that doesn't work get a new credit card number.
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that is i am doing, its incredible this guys keep the info on my credit card and I cant do nothing...
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Hi James
the earlier contact address for adobe was a uk one. If you’re not in uk try this one https://helpx.adobe.com/contact.html
HIH
neil