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No email notifications received

New Here ,
Oct 31, 2013 Oct 31, 2013

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Hi. I am new to the Adobe Forums.

I have posted a couple of discussions and have replied to others. However, I get no email notifications. Nothing.

I have checked my preferences and in the email preferences, I have the YES radio button selected for everything.

When I view a topic using Safari, in the right hand panel, I see "Stop Email Notifications" which supposedly means that I am registered to receive notifications via email. Yet nothing happens.

I have checked my email address in my profile and it is correct. I have checked by Junk folder in my email client but nothing is in there.

Can someone please help me with this very frustrating problem?

Thanks in advance.

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Adobe Employee ,
Oct 31, 2013 Oct 31, 2013

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Does your ISP have a spam filter that might be blocking things?

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New Here ,
Nov 01, 2013 Nov 01, 2013

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Not that I know of. I get Adobe's emails from other parts of the company. I also get instant notifications from heaps of other forums.

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Adobe Employee ,
Nov 01, 2013 Nov 01, 2013

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I'm replying to this via the email notification I received.

The "From" address on forum messages is forums_noreply@adobe.com. See if adding that to a white list helps.

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New Here ,
Nov 08, 2013 Nov 08, 2013

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Is it possible to change my email address used in the forums or add an alternate email from another ISP?

Thank you.

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LEGEND ,
Nov 08, 2013 Nov 08, 2013

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Is it possible to change my email address used in the forums or add an alternate email from another ISP?

Only if you can login to http://adobe.com using your old email address which needs to be verified before you can do anything. Therefore, if your old e-mail is not active then you are done! Kaput!! Finito!!!

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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You would need to change your address (Adobe ID) at www.adobe.com. The forums pick up your info from your Adobe account.

Here is the FAQ on email addresses in forums:  http://forums.adobe.com/message/1877503#1877503

Thanks!

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