Problem with echosign signature field no longer allowing user to use mouse to sign

[hmaloneycp]

Up until a few weeks ago, the echosign feature was working perfectly in our PDF, and also we had seen the fields working on PDFs on other websites.  Now, the fields aren't working, and you have to type in your name rather than sign inside the field. 

Has something changed?

We have tried this on a number of different PCs and browsers, and internet connections - nothing works!

Thanks

Heather

[Jacob Bugge]

Heather,

I believe you should ask over there or there:

http://forums.adobe.com/community/adobe_reader_forums

http://forums.adobe.com/community/acrobat

This forum is about the forums themselves.

[amwang]

Hi Heather,

Please contact EchoSign Support team with your specific issue and they will be happy to help you.  You can reach them at support@echosign.com.

Thanks,

Amy Wang

Adobe EchoSign PM