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Scammer Adobe Martin Anderson

New Here ,
Sep 05, 2018 Sep 05, 2018

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I've received a private mail from an obvious scammer 'Adobe Martin Anderson' asking from my product serial number & language.

Do I report it here or do I needs to email Adobe?  thanks

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correct answers 1 Correct answer

Adobe Community Professional , Sep 05, 2018 Sep 05, 2018
Reported... may take a few hours for a Staff person to respond and ban

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LEGEND ,
Sep 05, 2018 Sep 05, 2018

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See message #1 in this thread: Problem with a Scammer

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Adobe Community Professional ,
Sep 05, 2018 Sep 05, 2018

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Reported... may take a few hours for a Staff person to respond and ban

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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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FYI - "Adobe Jack Williams" direct messeged me asking for my Adobe serial number so he could 'help' me with a problem. I looked up his Recent Activity and noticed that he had an earlier question about upgrading CS5 to CS6 and was told that he could not buy CS6 anymore. I'm assuming that this guy is looking around for a license so he can run CS6. His account is now deactivated.

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Adobe Community Professional ,
Oct 08, 2018 Oct 08, 2018

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Scammers will almost always post a "fake" question as a test to be sure their account is working... then they will start trying to lure unwary people into giving them information

Some notes for anyone else reading this

Adobe does NOT use Skype, so anyone asking for your Skype ID is a scammer and should be reported

Adobe employees have STAFF next to their name... having Adobe in a user ID is almost always the sign of a scammer

NEVER post private information in a public forum... especially a serial number... When a Staff person asks for private information hover your mouse over their name, you may then click the Message option in the popup window to send a private email

Add a reply to this message with a scammer's ID so they may be reported to the Forum Administrator

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Adobe Employee ,
Oct 09, 2018 Oct 09, 2018

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Hi Linda,

We do not have a "Martin Anderson" or "Jack Williams" in our Adobe directory. What John stated in the previous response is the correct way to measure the authenticity of the Adobe staff.

Thanks

Rajashree

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Adobe Community Professional ,
Sep 30, 2019 Sep 30, 2019

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Adobe won't ask for your serial number. They might ask for your email that's linked to the account from Where they will be able to see your license information and assist you. Do not ever give out your serials plz. 

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